CommunityWFM
@WFMSG
Followers
165
Following
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119
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Provides cloud-hosted, 100% browser based, forecasting, scheduling, adherence, WFM solutions for contact centers of all sizes. See how - https://t.co/GKrxTxpiGm.
Richardson, TX
Joined January 2011
Happy 2026! Do you want to schedule agents like a pro this year? ⬇️ See below ⬇️ Learn more about modern contact center scheduling with CommunityWFM today! https://t.co/aeTb4t0bpJ
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❓What if... you just need the right forecast and schedule without all the hassle? 💡CommunityWFM provides multiple scheduling options which couples perfectly with our modern AI forecasting solution. Learn more: https://t.co/w5p3ILo7RG
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❓ Tired of spending hours on forecasting for your contact center? ✅ Let AI driven forecasting do the work for you! Learn about our powerful AI forecasting technology 👇
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📅 Scheduling a contact center comes down three important factors 📅 1️⃣ Mastering unique business rules 2️⃣ Utilizing historical information properly 3️⃣ Having accurate agent availability CommunityWFM unites all three factors together. Learn more: https://t.co/6H4OLaPC83
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CommunityWFM has what you're looking for in a workforce management solution... ✅ Modern AI forecasting and scheduling ✅ Automated agent attendance monitoring ✅ AI driven intraday reporting ✅ Automated schedule adjustments ⬇️ See more for yourself in our video below ⬇️
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We’re excited to announce that CommunityWFM will be attending @IntelisysCorp Channel Connect 2025 as a proud sponsor. Join us in Austin on November 3-6 for an unique experience where the channel gathers and innovates!. Register today and meet us there! https://t.co/wP26P4QBXV
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We’re thrilled to announce the acquisition of CommunityWFM by RingCentral. Learn more: https://t.co/kz1JeIg0w5
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📅 How does your contact center value tracking agent activity? 📅 Check out the 4 key benefits of contact center schedule adherence below to better understand why adherence matters so much. Want to learn more about this topic? Read our blog post ➡️ https://t.co/nscriS5Klw
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🔥 Hot off the press! 🔥 We have unveiled our new advanced AI driven forecasting technology. Read the full press release here: https://t.co/86wF4BJfoD
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What report moves the needle in your contact center? Here's our new infographic spotlighting the top 5 contact center WFM reports. Want to learn even more about these reports? Check out our blog post on the topic ➡️ https://t.co/2LGJHtV0Jo
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Does your contact center schedule agents like a pro? 🏅 Learn more about experienced agent scheduling strategies and how they compare to more novice ideas over at our blog - https://t.co/ZLVCKXEJPy
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Want more stats and information about how 🌱 Gen Z 🌱 fits into the contact center? Download our whitepaper on Optimizing Your Contact Center for Gen Z agents today - https://t.co/C552zV44S1
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Link to adherence article - https://t.co/iZ7DWdqF2s Our latest article discusses the importance of schedule adherence for agents in the contact center and why mastering adherence through modern technology can make a positive impact
blog.communitywfm.com
Discover the importance of schedule adherence for agents in the contact center and how tracking and sharing adherence information can improve productivity.
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🤝 Heading to Vegas for CCW? We'll see you there! 🎉 CommunityWFM is a sponsor of the Summer 2025 Customer Contact Week event in Las Vegas. Last year had over 5,000 attendees! We will have a presence there so reach out if you'd like to schedule a meeting.
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💡 AI and modern technology are set to have a significant influence on the contact center workforce management industry. Want to learn more about the innovative topics listed below? Click here: https://t.co/r0SfqyOBev
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📓 Read the post here - https://t.co/giRzRsINQy Our content and tech teams collaborated on a forward thinking post for our industry to highlight some of the real and important ways AI and modern technology will impact critical areas of workforce management. Check it out! 👆
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🎉 Welcome to the team! 🎉 We're thrilled to announce Chelsea Bush as the latest addition to the CommunityWFM sales group as the Central Channel Manager. We look forward to accomplishing great things together! 🙌
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We're looking forward to some great conversations and ☀️ sunny 🌤️ Florida weather next week! Stop by our booth if you're in Orlando at #Reimagine2025 by @koredotai. We'd love to chat about your needs and how our modern workforce management software solution can help solve them.
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Our team took the time to gather together a list of the top 20 workforce management software features for contact centers. From adherence to intraday to time off and everything in between, this list covers it all in a quick and easy to read style. LINK: https://t.co/WV8YH7RQKS
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📅 We're excited for another year at the SWPP Annual Conference in only a couple weeks! 📅 We've got our team of WFM experts all signed up and ready to go. With over 💯 years of experience in WFM and contact center roles between them you know they will be ready to talk shop.
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