Bernard Crump
@WBSProfBC
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Husband, father, founder and director of BC Healthcare Soultions Ltd. huge fan of leicester city and leicester tigers
Joined November 2010
Thanks to all the sites that were part of the VMI partnership. Their generosity in helping us learn has been really important #QIhour #LeadingQI
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Q5. The tweet chat process has been an eyeopener. Must be one of the most effective and cost effective ways to get meaningful conversations about significant academic and policy findings. #QIhour #LeadingQI
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NHS Impact is a step in the direction of moving away from a failed approach in which we "improve" things regarded as less significant, but when something is really important we "performance manage" it. #QIhour #LeadingQI
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A4 (Part 2), but equally, scarce and experienced improvement resources should be available to support the organisation's most pressing challenges. These two approaches are not incompatible.#QIhour #LeadingQI
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A4. An improvement culture is a bit like a set of Russian dolls. If people are helped to learn how to lead improvement they will apply the approach to what matters where they work. Not every effort has to be of strategic importance.#QIhour #LeadingQI
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The real stretch happens when local people, understanding their real position and passionate to improve, make a promise to the people they serve that they will deliver a better service. Better is never finished. #QIhour #LeadingQI
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A3. Almost all nationally imposed measures risk "HTTBMTP". They are not based on starting positions, natural variation, and most importantly are seldom owned. #QIhour #LeadingQI
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When the outcomes are too far into the future to use to monitor improvement we need "impact measures"; process measures where the evidential link to a good (or bad) outcome is strong enough for them to be a proxy. #QIhour #LeadingQI
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This may be old, but it is still really good https://t.co/mhqk55AHP9
#QIhour
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Things to avoid: Only measuring things we already have to collect for some other purpose; not being granular about the detail (who will measure, what, when , how and how will they report). #QIhour #LeadingQI
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A basket of measures. As close to outcomes that service users will recognise as possible. "Balancing measures" designed to spot unintended consequences of our change early. #QIhour #LeadingQI
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Driver diagrams are a great way of making the link between the important issues you need to impact, and the small tests of change you want to try. Investing time in developing them well is a key to the Golden Thread. #QIhour #LeadingQI
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Hi Bernard here, part of the WBS team and looking forward to our final TweetChat #QIhour #LeadingQI
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Our SEND Multi-Sports Camp have had a fantastic day, celebrating their favourite superheroes & sports stars 🦸 ⭐️ Shout out to Game Changer gaming van for providing plenty of fun 🎮😃 @WBA | @hb_limited
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Rob Edwards and @LutonTown win @UtilitaFootball Performance of the Week for their victory that secured promotion to the Premier League!! Congratulations Rob! 🏆
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I think it was Journey who sang "Don't Stop Believing". #QIhour #leadingQI
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Q5. As a senior leader you are in the spotlight. Some people will be watching to see if you consistently role model this new way; some will hope you slip, because it lets them off the hook of having to change themselves. Don't let them off the hook. #QIhour #LeadingQI
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Q6. You will be changing mindsets. The clarity and purpose people in your position can offer will be invaluable. Make sure you show in what you do that you are reinforcing this new way of working. #QIhour #leadingQI
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Q6. You have made the right decision. It will take time, but can happen with energy and make great and early impact if people believe they are being given the opportunity to make the changes that matter and that they are best placed to design. #QIhour #leadingQI
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