We’re pleased to announce that Quick Access Virtual Sign Language Interpretation, in partnership with @CDNHearing, is now available at select Virgin Plus stores. Get real-time ASL and LSQ interpretation in-store!

On Nov 19th, 2025, there will be a test of the national Alert Ready system. You may receive an emergency notification on your mobile device. No action is required on your part. Note: this test may not be performed in all regions. Visit https://t.co/dEk0wCVges for more information

Power out? Switch to power saver mode on your devices to extend the battery life. Close unneeded apps and dim the brightness of the screen to get the most out of your battery.

Some Members across Quebec may be experiencing service disruptions due to widespread power outages. Our teams are working to restore service as quickly as possible. Thank you for your patience.

Services have been restored for customers in the Mississauga area. If you are still having issues, please contact us at https://t.co/vf0ytlqVms. Thank you for your patience.

Some customers in Mississauga, Ontario may be experiencing a service interruption due to a fire within parts of our infrastructure. We are working to restore services as safely and quickly as possible. Thank you for your patience.

Services have now been restored in the Hamilton area. Technicians worked throughout the night to complete repairs following an outage. If you are still having issues, please contact us. Thank you for your patience.

Some Virgin Plus customers in Hamilton Ontario may be experiencing a service interruption due to a cable cut following construction work in the area. We are working to restore service as quickly as possible. Thank you for your patience.

Some customers near Credit Valley Hospital in Mississauga may be experiencing slower wireless speeds following an incident today in the hospital’s parking garage. Our teams are currently on site to assess the damage to our infrastructure.

Quick update: Our care team is now back to being fully operational on X. We’re here and ready to help with any support you need.

2/2 In the meantime, we're still encouraging customers to reach us through other support channels like Facebook or live chat on https://t.co/J5cVRPuWN8, where we're able to assist as usual. This is a temporary situation, and we're working on a solution ASAP.

1/2 Update: We've been able to find a temporary solution that will allow us to continue responding to Member support inquiries on X/Twitter, but please expect a delay as we work to get back to full functionality.

Due to technical issues with our social listening provider, we're currently unable to offer Members support on Twitter/X. We're actively exploring solutions to continue serving you here, but in the meantime, please reach out via Facebook or chat with us live on our website.

Our team has repaired the fibre cut impacting service to downtown Toronto and service has been restored. If you are still experiencing issues, please reboot your modem. If you continue to experience service issues, we encourage you to visit https://t.co/VsaZnCCZIU.

2/2 Our crews remain on-site and are working diligently, with full restoration expected by 6 a.m. tomorrow. We apologize for the inconvenience and appreciate your continued patience.

1/2 While we had anticipated full restoration by yesterday evening, additional damage to downtown fibre infrastructure was discovered. As a result, repairs for some customers are taking longer than expected.

We’re currently experiencing issues with our outage notification tool, which may delay or prevent alerts. Our team is working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience.

We’re pleased to share that we anticipate full restoration by late this afternoon/early evening. Reminder to try resetting your modem.

Our crews have been working non-stop since yesterday to restore services for our customers in downtown Toronto. Many are now back online. If you are still having issues, please reset your modem. If still experiencing issues we encourage you to visit https://t.co/VsaZnCCZIU

2/2 Our teams are on site to restore service as quickly as possible, with full restoration expected by tomorrow due to the complexity of the repair work required.