Verint APAC
@VerintAPAC
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Global leader in Actionable Intelligence® solutions with a focus on customer #engagement optimisation, #security intelligence, #fraud #risk #compliance #CX #AI
Australia
Joined January 2014
🚀 AI is revolutionising CX! On @cxotalk, Verint CEO Dan Bodner shares strategies for integrating AI into contact centres: ✅ Enhance CX & reduce costs ✅ AI-powered coaching for agents ✅ Automate call summaries for efficiency ✅ Augment, don’t replace, agents
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What does Agentic AI mean for the future of voice?🎙️ Joshua Feast, Verint's GM of AI Coaching, chats with host Rebecca Wettemann on: ➡️ Voice channel growth in 2025 ➡️ Why old metrics fall short ➡️ The importance of real-time voice analysis 🎥Watch here:
linkedin.com
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Watch the replay! @CRM 2025 CX Megatrends to Watch webinar. Learn how AI, automation, and hybrid contact centres are transforming the industry & empowering businesses to do more with less. 📺
destinationcrm.com
Join our panel of experts as they share their predictions and offer their expertise on the future of customer service.
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Shorter, smarter content can reduce call times by up to 1 minute, creating extra capacity and better CX. 🔗
verint.com
GenAI helps to streamline content creation and accelerates agent knowledge discovery, which leads to shorter calls and happier customers.
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Generative AI + knowledge management = real results. By improving agent efficiency and cutting call durations, Verint’s Knowledge Automation Bot boosts agent capacity by 20%.
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🤝 Enhanced human connection is the key to #CX. 77% of customers prefer human agents supported by AI over chatbots. AI tools enhance empathy, efficiency, and real-time coaching—proving tech works best when paired with the human touch. Learn @CCPipeline 🔗 https://t.co/yxKEpsVlAO
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The solution? AI-powered tools that enable agent autonomy & real-time schedule adjustments, balancing work-life flexibility with consistent service quality. Win-win. 🔗 https://t.co/vmGzjEw7fx
@TheAIInnov
theaiinnovator.com
An opinion piece by the director of go-to-market strategy at Verint, a CX automation provider whose tech powers more than 80 of the Fortune 100 companies…
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Research shows a clear link between agent satisfaction and the customer experience, yet inflexible schedules lead to burnout & turnover, costing companies millions.
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Top 5 CX resolutions for 2025: 1️⃣ Immediate AI integration that drives outcomes 2️⃣ Open platforms for flexibility 3️⃣ Scalability to meet evolving demands 4️⃣ Speed to value 5️⃣ Customer-centric innovation Prepare your organisation for the future of CX. https://t.co/r70lFTDayc
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Brands are done with AI hype and baseless claims. This year will see the demand for solutions that deliver real business outcomes in weeks, not years. 🔗 CX Trends for 2025—Striving for AI Outcomes Over AI Promises @TECtweets:
technologyevaluation.com
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AI is evolving to better understand emotions by analysing tone, energy & speech rate, going beyond just words. This shift enables more empathetic interactions, helping identify at-risk customers & fostering deeper connections, engagement, and loyalty. https://t.co/tKgSnHD6vv
cxtoday.com
CX Today covers CRM & Customer Data Management news including CCaaS, Conversational AI, CPaaS, CRM, Help Desk Software, Voice of the Customer, Workforce Optimization and more.
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MASTERCLASS ON DEMAND! How generative #AI & virtual assistants are transforming contact centres. 1️⃣ Generative AI in #CX Ops 2️⃣ Insights for CIOs & Leaders 3️⃣ Guide to Conversational AI 🎥 Watch here: https://t.co/CWUbJ6Veil
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𝟯 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗼 𝘀𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻 𝗶𝗻 𝟮𝟬𝟮𝟱 👇 1️⃣ Modular cloud adoption = efficiency 2️⃣ #AI-driven tools combat ransomware & phishing 3️⃣ Enhanced video analytics -> real-time insights https://t.co/sdXh5FNie2
@vmblog
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Verint’s bundled SaaS revenue surges, reflecting strong demand for AI business outcomes. Customers are prioritising AI initiatives over cloud conversion, driving adoption of hybrid cloud model & solidifying its leadership in AI-powered solutions. 🔗 https://t.co/N4ZuRenL2R
pymnts.com
Three major technology companies reported revenue growth and expanded artificial intelligence offerings Wednesday, with Pure Storage rolling out
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GenAI is transforming CX by enhancing, not replacing, human agents. Read how real-time summaries & sentiment analysis tools help agents save time, improve CX, & drive revenue—like @flyvolaris Airlines offsetting contact centre costs with AI. @cxdive 🔗 https://t.co/OxUcjhvfo5
customerexperiencedive.com
From real-time sentiment analysis to revenue generation, AI-powered tools are transforming contact centers by amplifying agent efficiency and impact.
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3/ With agentic AI, contact centres can double agent capacity, reduce costs, and deliver exceptional customer experiences at scale. Discover how this innovation is transforming industries in weeks, not months or years: 🔗
verint.com
Agentic AI is an advanced form of AI that possesses a degree of autonomy to solve complex, multi-step problems in real time.
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2/ Agentic AI in action: A customer calls their airline to reschedule a flight. It identifies alternative flights, calculatess fees & updates the booking—while providing real-time guidance to the agent. The result? Faster resolutions, happier customers, and empowered agents ✈️
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🧵 Agentic AI is designed to autonomously solve complex, multi-step problems in real-time. Acting on behalf of contact centre agents, it streamlines processes, enhances personalisation & significantly boosts operational efficiency—all without relying solely on predefined rules.
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📢 .@News9Tweets interview w #VerintIndia’s MD Anil Chawla highlights how industries like banking, e-commerce, and healthcare are leveraging conversational AI to enhance engagement, streamline operations & deliver personalised, human-like interactions. 🔗 https://t.co/AjabopRtyn
news9live.com
Anil Chawla, Managing Director of Verint India, talks about the opportunities and challenges of conversational AI in India. He highlights its growing role in sectors like banking and travel while...
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