Vision Express Customer Care
@VEServiceTeam
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Need help or have a question? Weβre available weekdays 8:30am to 7pm, Sat 9am to 5pm & Sun 10am to 4pm π
UK and Ireland
Joined June 2015
British Summer Time may be ending but UV rays don't clock out. Year-round eye protection is essential. Explore our latest sunglasses, perfect for keeping your eyes safe during autumn and winter: https://t.co/pO4a0GvZ3F
#EyeCare
#UVProtection
#AutumnFashion
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This #WorldSightDay, @EssiLux is reaffirming its commitment to empowering people to #SeeMoreBeMore together with @OneSightOrg. For the 2nd year in a row, the Group has partnered with renowned photographer @McCurryStudios in the #TheRightToSee campaign: https://t.co/YDK38OYA9s
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Next generation smart glasses by @RayBan and @Meta are about to drop. Be the first to experience the upgrade. Register your interest here to know when they are available and discover the new features: https://t.co/EtQV9WwiVV
#RAYBANMETA
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What glasses and sunglasses suit my face? Find your perfect fit today! Read our tips here: https://t.co/ZnEZ5Z7oYc
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We've been keeping a little secret. Today we are excited to announce a beautiful new glasses range in store and online. π Swarovski π glasses feature sleek and glamorous designs. Browse the full collection here: https://t.co/x4BqIB5mhS
#Swarovski
#SwarovskiEyewear
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Unsure about a recent order or coming into store? Please swipe for more information following the recent lockdown measures π #Openforyou
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At Vision Express your eye health and safety are important to us. As an essential service we are still open! We hope this short film will show how we are keeping you safe when you visit our stores. Click here for more information: https://t.co/hrUohX7egv
#Openforyou
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Welcome to the Vision Express Customer Service team! To speedily start chatting with us please send a direct message using the button below β¬ https://t.co/H9yADLogaH
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@totaltea187 Hi Jenny, I'm sorry to hear about the delay with your glasses. Please DM me with some more of your details so I can look into this further.
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@marciobaratella Hello, we do apologise about this. If you could DM us with further information we'll definitely look into this. Thanks, Vision Express
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@joegower31 Hello, sorry to hear about this! If you could just DM us with your date of birth, we will look into this for you. Thanks, Vision Express
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@annie_jo92 Hi Annie, thanks for letting me know this information. The closest store to you that can offer same day glazing is in Cambridge
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@saimarennie Hi Saima, please DM me some additional information as I'm keen to investigate this for you with our Stamford branch.
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@Wilson94Chris For example, if you're entitled to eye exams on the NHS, you would not be able to redeem a free eye exam using one of our vouchers. (2/2)
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@Wilson94Chris Hi Chris, this means if you normally pay for your eye exams in store, you can use the free eye test voucher to get this free of charge (1/2)
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@Wilson94Chris If you contact the branch your appointment is booked with, they'll be able to cancel this, or if you'd like to DM me I can do this for you!
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@lizzy_maries Hi Lizzy, I'm really sorry to hear you're having some problems. If you could please DM me with some details I'll be happy to look into this!
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@CatFraser93 Hi Catherine, we do stock the Tiffany range in some stores. Please DM us with your Postcode and we'll advise you of the closest store :)
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@alorollo Hi Alice, great to hear you were happy with our Oxford store and that you're pleased with your glasses, we'll pass your thanks on to Desiree
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