A huge applause to UniSuper for taking home the Retirement Offering of the Year award! #superfundawards Twitter: @UniSuperNews

We’re here to help The teams in our contact centre and in-person around Australia are here to help. Should you have any queries or concerns, or need assistance with a request, please don’t hesitate to reach out. Members are at the core of everything we do. We are here to

Ensuring smooth operations: We take our responsibility to provide reliable services to our members extremely seriously. We have engaged in rigorous testing through the restoration to ensure stable, secure services as members expect. My team are conducting a full review of the

I am very pleased to share with you that our online services across both UniSuper’s website and mobile app have been restored. Members are able to log in and view their balance, request investment switches, view investment performance, request withdrawals and more. We’re still

UniSuper's CEO, Peter Chun, has provided an new update to members via email. Please find a copy of this email below:

We’re here to help Our contact centre is available at 1800 331 685 from 8:30 am to 6:00 pm (AEST) Monday to Friday to assist with member enquiries. Thank you again for your understanding, particularly with our team in the contact centre. A further update will be provided later

Unprocessed transaction requests: Please note that estimated account balances may not reflect transactions which have not yet been processed due to our recent system outage. We are processing transactions as quickly as we can. Additional resources have been put on to minimise

UniSuper services are now back online. Members are able to log in to their accounts via our website and our mobile app, lodge online transaction requests, view investment performance and more. We’re still restoring functionality of our Retirement Savings Calculator and

We’re here to help My team in our contact centre are here to help. We’re putting on additional resources, opening the contact centre this Saturday and processing outstanding member requests. Our contact centre will be open from 8.30am to 2.30pm AEST this Saturday in addition to

Mobile App and other services: We are working to get our app back online, building on progress with the Member Online platform. We are going through rigorous testing to ensure that once restored the app will remain stable and secure, as members expect. We anticipate our app

Transaction Requests: As mentioned above, while we get systems back online, members wishing to lodge transaction requests, including investment switches, can do so by submitting forms to us via our public web and member online.

Restoration update: In addition to assisting members with transactions through the contact centre, today we have restored the ability for members to lodge digital lump-sum withdrawal requests through Member Online. This process is easy to use, with most requests processed and

We have made great progress towards getting all our systems back online. Members can log in to their accounts via Member Online, view their balance and see the up-to-date investment performance for their accounts. Please note, that account balances shown may not reflect

Our Chief Member and Advice Officer, Danielle Mair, has provided another update to members via email tonight. You can find a copy of this email below:

We’re here to help My team in the contact centre and in our on-site locations around Australia are here to help. We’re putting on additional resources to minimise delays for members. Our contact centre will be open additional hours this week, operating from 8.30am to 2.30pm

Insurance Changes: We have written to members outlining changes to insurance cover from 1 June 2024. You can find a personalised communication in your digital inbox when you log in to online services. Members who are not registered for online services will have received this

Transaction Requests: I appreciate that members are seeking ways to lodge transactions with us. While we get systems back online, members wishing to lodge transaction requests, including investment switches, can do so by submitting forms to us via our public web and member

Restoration update: I’m pleased to share that as of midday today members have been able to login to their online UniSuper accounts. All members can now see balances as at today’s date. Members will also be able to see the up-to-date investment performance for their accounts.

UniSuper Chief Member and Advice Officer, Danielle Mair, has provided an update to members via email on the progressive restoration of our systems. Please find a copy of this email below:

What’s next? UniSuper and Google Cloud have been working around the clock on a resolution. The completion of the restoration swiftly, safely and securely remains Google Cloud and UniSuper’s top priority. We’re here to help We will keep you informed of further updates as we get