Uber Support
@Uber_Support
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40
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Official support handle for @Uber . Lost something?
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@davenewworld_2
This behavior is completely unacceptable and goes against our Community Guidelines. Our team has investigated this situation, and removed the Rider's access to the Uber platform.
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@InsaneRealitys
This video is horrifying, and we are taking action. We’ve banned the driver and are in contact with the police and will assist them with any investigation.
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@FightHaven
Violence of any kind is not tolerated on our platform. This horrifying incident occurred in June of 2022 and we have since banned the rider.
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@hukkatunoyuyuta
鈴木様
この度は多大なご不便をおかけし、誠に申し訳ございません。
早急に調査をさせて頂くため、プライベートメッセージよりユーザー様のアカウント情報（電話番号またはメールアドレス）をお送りいただきますよう、お願い申し上げます。
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@fltrtae
We are sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can escalate this issue.
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@FightHaven
Behavior like this is unacceptable. We do not tolerate violence of any kind and are actively investigating this situation.
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@shananigans022
Our hearts go out to the victims of this terrible shooting. We’ve capped pricing citywide - please DM us your email and phone number so we can work on a refund for unintended charges during this emergency.
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@MUDFAP
Definitely not okay! Please get in touch by replying to your emailed trip receipt so we can follow up with you about that.
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@DionLimTV
This behavior is completely unacceptable and goes against our Community Guidelines. Our team has investigated this situation and removed the Rider's access to the Uber platform.
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@luca_kaneshiro
We hope that everyone involved is safe. Visit to report this to our support team or provide your email address via DM so we can follow up.
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@oha_min_021
おはみん様
お問い合わせいただきありがとうございます。
大変恐れ入りますが、サポートチームにて確認をさせて頂くため、該当のお問い合わせにつきましては、下記のヘルプページからお問い合わせいただきますようお願い致します。
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@imane
The situation you have described is certainly not the experience we expect you to have, Imane. Please DM us the phone number associated with your account so we can escalate this to the appropriate team.
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@plaincab
We take this very seriously. Please send us a DM with the phone number associated with your account as well as the date and time of the trip, so we can assist you further.
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@yeahstyles
That is absolutely not okay. Please DM us your email address associated to your Uber account so we can follow up.
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@jamescharles
We take this very seriously. Please send us a DM with your email address and phone number so we can connect ASAP.
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@AriTheDon
Hey Ari- we're very sorry about this and understand the concern here. We'll be reaching out shortly in-app.
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@_Adam_Bomb_
Thanks for reaching out. Please send us a DM with the phone number associated with your Uber account, so we can assist you further.
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@IonDiablo
We take this very seriously. Please send us a DM with your email address, phone number and the location where this particular incident happened so we can connect ASAP.
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@rachel_nx8
We take this very seriously. Please send us a DM with your email address, phone number and the location where this particular incident happened so we can follow up.
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@JJWatt
Hey JJ! We’re glad you got another workout in 😂 but we want to make sure you got your phone? Let us know?
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@RyanP
We take this very seriously. Please send us through direct message with your email address, phone number and the location where this particular incident happened so we can connect ASAP. We'll keep an eye out for your response.
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@jackieburkhartu
We appreciate you bringing this to our attention,
@jackieburkhartu
. Please send us a DM with your phone number associated with your Uber account as well as the order number, so we can assist you further.
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@__apf__
Hi Adriana - this is very concerning and we want to look into this. Please DM us your phone/email and the trip details so we can investigate further.
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@jamescharles
Sorry to hear about that,
@jamescharles
. Send us a DM with your phone number, so we can assist.
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@johnforfans
ficamos muito preocupados com o seu relato, não toleramos discriminação dentro da plataforma. Enviamos uma DM solicitando mais detalhes para investigarmos.
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@amanda_laredo
Olá,
@amanda_laredo
. Queremos saber mais sobre o ocorrido, falamos com vc no privado, dá uma olhadinha. Aguardamos!
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@mayasimonee__
We take this very seriously,
@mayasimonee__
. Please send us a DM with the phone number associated with your account and any additional information so we can follow up asap.
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@btsarearabs
Hi Aya, we're ready to look into this. Please DM us more details about your enquiry along with the mobile number linked to your account so that we can assist.
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@_shawndagoat
Hello
@_shawndagoat
. This safety issue was brought to our attention. At Uber we take safety seriously and would like more details regarding this trip. Please send us your phone number via DM and information about your trip.
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@Thickerbody_08
Hi there, we are extremely concerns about what you have described! Please DM us the mobile number linked to your account along with full details of the incident so that we can assist you further.
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@Fatima_Phiri
Hi Fatima, we're happy to hear about your experience on this trip, as we love hearing about partner drivers who go above and beyond 🤩
It's always encouraging hearing stories like this. We hope to collect these stories to recognise them. [1/2]
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@waifuouo
Thank you for bringing this to our attention. This type of conduct is not tolerated on the platform whatsoever. Please DM us your account email/phone number, along with the date and time of the ride in question, and we'll make sure to look into this for you as soon as possible.
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@adriannog_
Olá,
@adriannog_
! Fala mais detalhes sobre o que aconteceu na DM. Vamos te ajudar a saber o que houve!
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@tanamongeau
We take this very seriously,
@tanamongeau
. Please send us a DM with the phone number associated with your account as well as more information regarding your concern, so we can assist you further.
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@QuackityHQ
Sorry to hear about what happened here. Please send us a DM with your mobile number associated with your account so we can follow up.
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@NikkiGlaser
We take this very seriously,
@NikkiGlaser
. Please send us a DM with your email address, phone number and the location where this particular incident happened, so we can connect ASAP.
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@ireneseulqi
We absolutely want to take a closer look. Please send us a DM with the phone number associated with your Uber account, so we can assist you further.
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@ClownWorld_
Violence of any kind is not tolerated on our platform. This horrifying incident occurred in June of 2022 and we have since banned the rider.
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@TheSofaaa
Thanks for bringing this to our attention,
@TheSofaaa
. We believe this is due to a technical bug, which we are actively investigating. We apologize to you and any other drivers who may be impacted, all of whom will be fully refunded.
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@drminseok
Sorry to hear about that! Send us a DM with your email address so we can follow up.
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@Loeybug
We're sorry for the inconvenience caused. We're here to help you. Please send us a DM with the phone number and email address associated with your account along with the trip details, so that we can assist you further. We will be looking forward to your response.
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@Amouranth
Hey Amouranth - we're so sorry! That is definitely not okay. Mind DMing us your account info? We want to make this right.
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@takigare3
この度は多大なご不便をおかけし、誠に申し訳ございません。
早急に調査をさせて頂くため、プライベートメッセージよりユーザー様のお電話番号をお送りいただきますよう、お願い申し上げます。
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@kiracantmizz
We're sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can follow up.
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@DATBITCHYG
We take this very seriously. Please send us a DM with your email address, phone number and the location where this particular incident happened so we can connect ASAP.
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@NotLikeAnt
That is absolutely not ok. Please let us know what happened at
http://t.co/balq3Eyso6
so we can look into this immediately.
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@himasoraakane
暇空 茜 様
Uber サポートです。
第三者の Uber Eats 上の具体的なアカウント名を投稿されておりますが、複数のユーザーの方がこちらの投稿によるプライバシーや安全性の侵害を懸念されております。
つきましては、こちらの投稿を削除していただきますよう、ご協力のほどお願いいたします。
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@tariqnasheed
We take this very seriously. Please send us a DM with your email address, phone number and the location where this particular incident happened so we can follow up.
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@TizzyEnt
We do not condone this type of behavior. Uber has a zero-tolerance policy for violence and discrimination. We can confirm that this driver has been banned from the Uber platform.
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@ELEANORXNEALE
Hi Eleanor, we’re so sorry this has happened. We have a specialised team looking into this.
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@nancyleong
We take this seriously, Nancy. We're ready to look into this right away. Please send us a DM with your information so we can look into this immediately.
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@imjust_janet
We're sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can follow up.
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@LozzaFox
We are horrified by the actions depicted in this video. We are currently investigating and are ready to work with the police with any investigation.
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@Miixie_01
Hola,
@Miixie_01
. Estas actitudes no son para nada toleradas. Por favor, compártenos más detalles por privado.
Quedamos a la espera.
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@aimseytwo
This behavior is extremely concerning Aimsey and we're so sorry this happened. Uber does not tolerate discrimination of any kind. Please DM us your phone/email and the trip details so we can look into this right away.
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@Fatima_Phiri
We would encourage you to share this directly with them by rating him in the app. Positive feedback is helpful to our partner-drivers as they know they are doing something right.
We appreciate you taking the time to share your story with us. Feel free to reach out anytime. [2/2]
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@ItayMilner
We take this very seriously. Please send us a PM with your email address so we can connect ASAP.
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@dannapaola
Hola,
@DannaPaola
. Un incondicional amigo reconoce cuando no fue el mejor:
Lo primero es pedirte disculpas.
Enmendar la situación sería el dos.
Una sorpresa por DM va de tercero.
Y de paso, sorprender a 4 de tus fans que seleccionamos. 💚
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@tiadudley_
No toleramos este tipo de acciones y comportamientos,
@tiadudley_
. Te hemos enviado un DM solicitándote más información para darle seguimiento a tu caso cuanto antes. Recuerda que en Uber tu seguridad es lo más importante.
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@CordeliaDurango
Hola
@CordeliaDurango
, no dejaremos pasar por alto este tipo de acciones que no representan nuestros valores, como lo es la inclusión. Sigue nuestra cuenta y avísanos para conversar contigo por DM, te daremos nuestro apoyo.
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@williamlegate
Hi William, this is concerning to hear. Uber does not tolerate discrimination of any kind. Please DM us the trip details, so we can look into this right away.
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@becauseoflwt
We are sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can escalate this issue.
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@Phil_Lewis_
Behavior like this is never okay. We have a zero tolerance policy for discrimination. If you have more information about the Uber rider or driver please DM us so we can investigate this.
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@Natucci_
We absolutely want to follow up right away. Please send us a direct message with your email address, phone number and the location where this particular incident happened, so we can connect.
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@ananavarro
@ananavarro
The behavior seen in the video is sickening and has no place on the Uber platform or anywhere in society. We’ve been in touch with the driver, and the rider’s account has been banned from the app.
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@tarastrong
We absolutely want to take a closer look. Please send us a DM with your email address so we can follow up.
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@NjTank99
Yikes, that is not okay! So sorry this happened. We sent a refund for this order and some Uber Cash to make it up to you. Have your next meal on us!
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@talkhous
We take this very seriously, Talia. Please send us a DM with your email address, phone number and the location where this particular incident happened, so we can follow up.
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@Valkyrae
Let’s look into that! Please send us a DM with your phone number and the date of the trip so that we can further assist.
29
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@enzimdelas
Olá,
@enzimdelas
. Vimos o seu comentário e queremos te ajudar! Te enviamos uma DM, confere lá.
4
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@coffeespoonie
This is unacceptable and against our Community Guidelines. Drivers who use the Uber app agree to accommodate riders with service animals and comply with all accessibility laws. Please DM us with the phone number associated with your account so we can follow up.
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@exavierpope
Thank you for bringing this to our attention - behavior like this is definitely not OK! A member of our team is on top of this and will follow up with you via in-app as well as to the email address associated with your Uber account.
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@OhhSoSleazy
Sorry to hear about that! Can you please contact us via so our team can connect?
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@Pelicolombianas
Estamos conscientes que no fue adecuado que haya realizado las acciones que nos mencionas tomaremos las medidas necesarias para que esta situación no pase por alto. Estamos para ti 24/7.
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@evanfong
We'd like to look into this. Please send us a DM with the phone number associated with your Uber account, so we can assist you further.
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550
@ReheSamay
If you send us a DM with the phone number and email address attached to your account and additional details about your concern, we'd be happy to assist.
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@krnsana
We're sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can follow up.
16
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@SoyEloisaOs
Vamos a apoyarte cuanto antes,
@SoyEloisaOs
. Envíanos por medio de DM más detalles sobre el robo, junto con el correo y número de teléfono registrados en tu cuenta Uber, adicional el nombre completo registrado en la App. Te esperamos.
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@cottoncandaddy
We take this very seriously,
@cottoncandaddy
. We've just followed up via DM regarding this.
1
1
540
@ZooMaa
We're here to help! Please send us a DM with the phone number and email address associated with your account and we can look into this for you.
10
0
537
@nicolebyer
Thank you for bringing this to our attention. Comments and behavior like that are definitely not OK. If you send us a DM with the phone number and email address attached to your account, a member of our team will be in touch.
8
1
550
@Jerrythekid21
Yikes, so sorry you're dealing with this! We can help. Cancel on your end and we'll make sure you get your money back.
52
2
547
@maeda__shun
まえだしゅん様
この度は多大なご不便をおかけし、誠に申し訳ございません。
早急に調査をさせて頂くため、プライベートメッセージよりユーザー様のアカウント情報（電話番号またはメールアドレス）をお送りいただきますよう、お願い申し上げます。
4
6
523
@josierones
We'd like to follow up with you right away. If you send us a DM with your phone number, a member on our team will get in touch.
78
7
536
@PlantOnSpace
We hope that everyone involved is safe. Visit to report this to our support team or provide your email address via DM so we can follow up.
11
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@CrystalMollyTTV
Para nosotros tu seguridad es prioridad, pensamos en tu bienestar y es por esto que queremos asegurarnos de que te sientas segura cada que haces uso de la App. Por ello cuéntanos más detalles de tu caso por DM para ayudarte cuanto antes. ¡Esperamos tu contacto!
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@teamxiaaab
We absolutely want to follow up right away. Please send us a DM with your email address, phone number and the location where this particular incident happened so we can connect.
10
10
473
@ActivePatriotUK
We are horrified by the actions depicted in the video and are taking action. We have banned the driver while we investigate and are working directly with the police.
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@QuackityHQ
We're sorry to hear about this,
@QuackityHQ
! Please send us a DM with the phone number associated with your Uber account, so we can further assist you.
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5
424
@waifuouo
Thank you for bringing this concern to our attention. Based on the details you’ve shared, I’ve sent your account to the relevant team who can look into this further for you. We appreciate your patience and will be back in touch shortly via email.
1
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@onyinyechi_x
We take this very seriously. Please send us your email address through direct message, so we can connect ASAP.
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@WashProbs
Behavior like this is never okay. We have a zero tolerance policy for discrimination. If you have more information about the Uber rider or driver please DM us so we can investigate this.
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454
@lileepeechew
The situation you have described is certainly not the experience we expect you to have, Lily. Please DM us the phone number associated with your account along with the trip details such as the time of the trip so we can further assist.
8
0
454
@Stephaniedw6
We're sorry to hear about this experience. Please DM us more information regarding the issue you are facing, along with your phone number and email address associated with your account, so that we can assist you further. Looking forward to your response.
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7
390
@DaveAtherton20
We are horrified by the actions depicted in this video. We are currently investigating and are ready to work with the police with any investigation.
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385