Uber India Support
@UberIN_Support
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The official customer service Twitter channel for Uber India, Sri Lanka & Bangladesh. We are here 24/7 to help you!
India
Joined November 2016
Forgot something in an Uber? Worry not, we are here to help you out. Here's how -
uber.com
This page provides details to riders about how to retrieve a lost or forgotten item in an Uber.
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The pause applies only to Uber Shuttle - all other Uber services remain available in your area. We’re incredibly grateful for your support and we’ll make sure to notify you as soon as we’re back. 2/2
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It helps us in taking necessary actions ranging from sensitizing them to excluding them from the platform. If you have any further feedback, don't hesitate to get in touch. 3/3
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Our aim has always been to keep the Uber platform professional and credible. We encourage the driver-partners to behave in a courteous and respectful manner with the riders. Based on your experience, we’ve made a note of your feedback on the driver-partner’s profile. 2/3
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So, we request you to take a moment and rate your experience based on your interaction with me. Thank you for being our valued customer. 2/2
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That said, we’ve made a note of your feedback and experience against the driver partner’s records which will help us take appropriate actions. Appreciate you bringing this to our notice. 2/2
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Based on your feedback, we've made a note on our point based model which will help us sensitize the driver-partner in regards to his vehicle. Appreciate you bringing this to our notice. 2/2
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And we're sorry to hear about the unpleasant experience you've had with your driver. Rest assured, we've made a note of your feedback, and we'll take the necessary actions and improve your experience in the future. 2/2
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Rest assured, we have taken note of your feedback and passed it on to the concerned team. They will take it up with the driver. Thank you for bringing this to our notice. Appreciate your understanding. 2/2
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Hey Mritunjay, we've addressed your concern and sent a response your way. You should be able to view the details via Direct Message. Appreciate your understanding.
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with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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Hi there, we deeply regret that you had this upsetting experience. We’ve reviewed your concern and sent a detailed response via the in-app Help section. Please review it, and reach out if you have any further questions or need support.
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(contd.) with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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@MukhiChirag If you’ve accidentally logged into the account created with your phone number, we recommend logging out and signing in again using your email ID to access your credits. We hope this helps. If you need any further assistance, please don't hesitate to reach out to us.(2/2)
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We're continuously working to improve our routing algorithms and communication to minimize such delays in the future. We appreciate your patience and support.(2/2)
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RT @shivaay571993 @shivaay571993 Hey, sorry to hear about the trouble. This is definitely not the kind of experience we would like you to have. Kindly help us with the trip details in reference along with your registered contact details via Direct Message. We will follow up.
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We believe our team has addressed your concern and sent an update your way, Surabhi. You would've received a notification regarding the resolution. Alternatively, you can check the Help section of your app for more details.
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