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Why do shared inboxes fail? Using email for customer support is difficult. You require complex folder structures or colour-coded tags to track issues, and as ticket volumes increase, collaboration becomes a nightmare. Before long,… https://t.co/2xTybf9Q9v

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Collaborate better with Team Huddle A chat-like UI to collaborate with your teammates and discuss about tickets. Simply @mention to add agents to the chat. Highlight a portion of the ticket information and discuss about it with yo… https://t.co/WJNNmjuim7

Install the user-friendly service catalog module to offer multiple services for different departments, so employees can use the service desk to quickly place and receive requests for items and services. https://t.co/juKYbF0bOq