https://t.co/3nct6PXwFK

Blast from the past, or a reminder that some things never change? I guess we'll find out shortly.

@Todd_Spence @ClownWorld_ Steve Jobs kept it real though, as always

My annual post on Slang/Millennial speak for 2021 https://t.co/C2SP4Y8jX5 #VOC #Millennials #D2C #Slang #TextAnalytics #TextMining

My annual Predictions post is up, with a bunch of industry folks opining on what 2021 holds. Thoughts? https://t.co/vmwNynwERC # #mrx #newmr #marketresearch #insights #consumerbehavior #iiex #qual #data #analytics #tech

nor interest in traditional research. The age of market research is over. The age of Data Science and App Insights is here!” – Tom H. C. Anderson, Founder of OdinAnswers

various industries including CPG. Online retail, not just Amazon, has leaped ahead 10 years in just 9 months! As traditional business has taken a big hit, and barriers to entry continue to erode, a new wave of online startups is set to take off. They have neither time nor money

My Greenbook prediction for #MRX“This year “change “was not just a buzzword but real…Remote working has finally become a reality that cannot be avoided, and many have moved out of cities into the suburbs. This coupled with failed restaurants and retail will have real effects on

Thanksgiving CyberMonday Text Analytics Offer https://t.co/fIcGjiVXF5 for our #MRX #CX #VOC friends

3.Surveys and polls are inaccurate, upgrade to OdinAnswers Free Now! https://t.co/gmr3kI8e6A #MRX #CX

The #1 Text Analytics Platform Free for the Rest of the Year https://t.co/gmr3kI8e6A #CX #MRX #VOC

This insane story has now gone global:

Anyone here have experience & opinions on either Qualtrics or Medallia’s ‘Text Analytics’ feature/add-on for either #CX or ad-hoc #MRX surveys in general?

Quant VS Qual Question? Wondering if any #MRX researchers out there can help me answer this question

My recent blog post on how Companies can measure Trust was picked up by @GreenBook today here https://t.co/01oV5TnUXE Thanks #MRX #CX #custserv

Editors @CustomerThink are featuring another one of my #CX/#CS posts. ‘5 Ways Your CX Team Can Build Customer Trust’ https://t.co/qcqvoikNMW #CUSTSERVE #NPS #CSAT 😀

.@customerthink selected my recent blog post on importance of building Customer Trust as 'Editors Pick' :) https://t.co/3AwWWWH7eA #CX #CustServe #CustomerService #customersupport #customerexperience #customercentric #D2C #MRX

I was invited to participate in Greenbook’s COVID-19 Insights Leaders Roundtable. Interesting discussion on how COVID is impacting customer insights field. I had some technical issues, so I come in @38:50. Better late than never 😉 https://t.co/tm8CnSI9uA #IIEX #MRX #CX #D2C #CS

- 5 Tips to retain customers in COVID-19: Why Trust is far more vital than Customer Satisfaction https://t.co/PvJdUo45XX #CX #CS #CustServe #CustomerExperience