TikTokSupport
@TikTokSupport
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The official account for TikTok support! Here to help 7 days a week, 8am - 5pm PST 🤝
Joined February 2020
Have TikTok questions? We've got answers. Check out our new-and-improved Help Center, here:
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Hi TikTok community! We're aware that some users are experiencing app issues – working to quickly fix things, and we'll share updates here!.
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The TikTok app is currently experiencing some issues, which our team is working quickly to address. Thank you for your patience!.
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Issue update: Fix in progress! You should be seeing your app experience return to normal as we continue to fully resolve things on our end. More updates to come.
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Issue update: We're back in action. 🎉 Thanks for your patience today!.
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. Annnnnd we're back! Your app experience should be returning to normal. Thanks for bearing with us, everyone ✨.
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We’re aware of an issue that is causing some accounts’ Following and/or Followers count to appear as zero. We appreciate your patience as we work to resolve this.
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@revengedja We are aware of an issue that is impacting the hashtag view counts displayed at the upload stage. This appears to affect words at random, including terms like #cat and #hello. Our team is investigating and working quickly to address the issue.
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We're aware that clips of a suicide that was livestreamed on Facebook have recently circulated on other platforms, including TikTok. Our systems have been automatically detecting and flagging these clips for violating our Community Guidelines.
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We're aware of an issue that’s currently causing some users to experience a delay in videos being posted. Our team is actively working on a fix, and we'll follow up here with updates.
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Due to a temporary issue we're experiencing with profile videos and photos, some users may find that their profile image has reverted to the default setting. Our team is working to get things back to normal as quickly as possible and we appreciate your patience!.
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Hi Twitterverse! We're the TikTok Support team. We've got your back.
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This issue has now been resolved. Your Following/Follower count display should be back to normal. Thanks for bearing with us!.
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@sza Hey SZA, don't go! Our team has resolved this issue, and we're here to help if there's anything else you need. 🙏.
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@NickJFuentes @NickJFuentes We're here to help! Please send us a DM with your username and details to help us resolve your issue.
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We're removing content & banning accounts that repeatedly try to upload clips, and we appreciate our community members who’ve reported content & warned others against watching, engaging, or sharing such videos on any platform out of respect for the individual & their loved ones.
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Earlier today, one of our servers experienced a temporary issue causing short-term effects around usernames, profile photos, like counts, and follower lists. The issue has been resolved and your experience should be back to normal.
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Update: We've identified and addressed the root cause of this server-side issue, and your video posting experience should be returning to normal. Thanks for your patience!.
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If you're struggling with thoughts of suicide, or concerned about someone who is, we encourage you to reach out to a loved one or a local support service:
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Android users may notice a delay in the ability to update or download TikTok - we're making a few updates. We'll share here when we're back in action.
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Is TikTok crashing on your Android device? We're aware of an issue rooted in Google's Android System WebView. To fix: Open the Google Play Store, search for Android System Webview, then select the option to update.
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@lilsimsie Thanks for your patience with us while we investigate. Rest assured your concerns have been escalated and a member of our team will follow up as soon as possible to assist.
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Android experience updates are now complete. Thanks for your patience!.
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Earlier today we found & fixed an issue that widely affected the view count displayed on hashtags in the upload stage. This bug temporarily affected view count displays on hashtags in the Compose screen only; it did not affect hashtags, videos, or discovery of uploaded content.
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@h3h3productions Hey Ethan - We'd love to look into this for you. Would you please send us a DM with more information?.
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While this technical issue affected a wide range of terms, we recognize that it unfortunately came at a painful time for the Black community in particular. We deeply value the diverse voices on TikTok, and we apologize for the confusion and pain this situation caused.
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@ariolators Thanks for bringing this to our attention. Our team has removed this content as it violates the Community Guidelines. We are committed to making TikTok a safe and welcoming community, so thanks again for taking the time to report this.
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@vicky58142444 Hi. If you think we mistakenly suspended your account, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll do everything we can to help!.
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For You, from you. As part of our ongoing commitment to transparency, we're sharing how we recommend videos on the For You feed: As always, we're working to continually improve a platform for your creativity and joy! We look forward to your content 🎉.
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@daemoniumliz @daemoniumliz We recommend reporting the user directly in-app by tapping the '···' icon of the profile > Report > Pretending to Be Someone. Send us a DM if you have any other concerns!.
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@hasanthehun Hi Hasan, Can you please send us a DM so we can look into this for you. Thanks.
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@butterfly53084 Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!
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@slimnotshady69 We're here to help! Have you followed the steps here? If you're still running into issues, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). Thanks!.
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@hanniexxrose @tiktok_us @hanniexxrose We recommend reporting the users directly in-app by tapping the '···' icon of the profile > Report > Pretending to Be Someone. Send us a DM if you have any other concerns!.
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@GhhopesHi Thank you for reaching out, if you see something you think violates our community guidelines, you can report the video and we’ll investigate. You can find the report button under the “share” arrow. Thanks!.
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@slpng_giants @tiktok_us This video has been removed from our platform for violating our policies against hate speech. Here's more info on how we're working to counter hateful content, behavior & groups:
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@aimseytv At this time, we have sent the information over to the right team for them to properly review and handle. We will follow up with you as soon as possible if there is an update to share.
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@Valerie_ama @tiktok_us Starting Sunday, new app downloads and updates will not be available, but existing users' in-app experience will remain the same 🤝.
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@BlankBoy39 Hey there - We'd love to look into this for you. Would you please send us a DM with more information?.
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@dansetothis If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate! (:.
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@jesswhiteeeeeee If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!.
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@ChristianWalk1r Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!.
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@rachelzegler @tiktok_us We are aware of an issue that is impacting the hashtag view counts displayed at the upload stage. This appears to affect words at random, including terms like #cat and #hello. Our team is investigating and working quickly to address the issue.
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@_winbright_ Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). Send us a DM if you need assistance!.
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@ikrantalksss If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!.
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@herrmanndigital @TaylorLorenz We identified a technical issue where TikTok videos shared via iMessage temporarily weren't correctly displaying as TikTok video previews for some users. Our team has since resolved the issue.
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@jesswhiteeeeeee If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate (:.
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@Mixxedchick1998 @Mixxedchick1998 Thanks for letting us know. We are aware of this issue and actively working on a fix. We appreciate your patience in the meantime.
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@kaiwtff Hi there. If you think we mistakenly suspended your account, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll do everything we can to help!.
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@msmicaela55 Go to your app settings, and tap 'Report a Problem' > Account and Profile > Login > Logging in. Follow the steps in the app to recover your account!.
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@GiannaIsabella Happy to help. Shoot us an email at feedback@tiktok.com with your @username and we'll investigate. Thank you!.
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@DanToppy Our global team is happy to investigate for you, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!.
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@RebyHardy Thanks for reaching out, Reby - we've confirmed there are no violations to our Community Guidelines at this time, and your account has been restored. If you need additional support, we're a DM away.
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@CaitlynGeekie @CaitlynGeekie happy to help. Please submit more information via the following form and we'll investigate. Thank you!
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@McJuggerNuggets Please submit an appeal with the following steps when logged in: . 1. Select 'Inbox'.2. Select the content violation message.3. Select 'Appeal' at the bottom of the page. Once we have the appeal in our system, our team will review.
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@luxuryestate916 You can report this experience directly from the app so the right team can take a closer look. Tap Me, select the menu in top right, and choose "Crashing/Not Responding/Lagging/Other". Thanks for your patience in the meantime!.
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@DanToppy If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!.
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@TuholskiRebecca Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). Send us a DM if you need assistance!.
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@FitnessMadEmma @FitnessMadEmma Thanks for reaching out. Our team is aware of this issue and we're actively working on a fix. We appreciate your patience in the meantime.
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@ElhajMohannad Our global team is happy to investigate for you, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!.
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@fijaibiya Hi there, happy to help. Please submit your @ username and more information to the following link and we’ll investigate.
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@andiesjourney2 If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!.
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@pinkpeachfairy @pinkpeachfairy Would you send us a DM with your @ username so we can look into this?.
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@heartchuuheart We're aware of an issue that's temporarily affecting the display of some profile videos and photos. We're working to get things back to normal, thanks for your patience!.
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@rinicxx Thanks for your patience with us while we investigate. Rest assured a member of our team will follow up as soon as possible to assist.
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@Apocalypto_12 Happy to help. Please submit more information via the following form and we'll investigate. Thank you!
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@arthur_hpt Hey! We'd love to look into this for you. Would you please send us a DM with more information?.
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@yawnyarkokissi Please send us a DM with your username (showing as @ xxxx) and specific details to help us resolve your issue.
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@Waynemw If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate! :).
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@CaptJackHergow We're here to help! If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll look into it!.
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@willmodel_ We'd be happy to look into this. Can you please send us a DM with more information?.
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@KaryMel0 Our global team is happy to investigate for you, please submit a ticket in app (tap ? on the sign up page, select the icon in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!.
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@Tae_Sang_Up_IF Hi there! Happy to help. Shoot us a DM with some details and we'll investigate. Thank you!.
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@jamesholt_ Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). Send us a DM if you need assistance!.
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@Malik3007755165 Hi Malik, we’re here to help. Please submit a report with your @ username and more information, here:
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@GeorgiaPictures @tiktok_us We take reports like this very seriously and we'd like to follow up. Can you please send us a DM with more information?.
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@aimseytv Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Me, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!.
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@h89410649 @h89410649 Thanks for the tag. Our team is aware of this issue and we're actively working on a fix. We appreciate your patience in the meantime.
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@EliasF1_ We’re here to help. Please submit a report with your @ username and more information, here: Thanks!.
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@teen_executive @tiktok_us Hi there, we'd be happy to look into this. Can you DM us your TikTok username (@ xxxxxx) and more information?.
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@_riship There can be several reasons why you're unable to login. To retrieve your account:.1. Go to 'Me' > Sign Up. 2. Tap question mark in top right. 4. Choose 'Logging in'. Let us know if you need assistance (:.
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@5alxy @tiktok_us @5alxy Our team is aware of this issue and we're actively working on a fix. Thanks for your patience in the meantime.
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@vanillqtee Hi there, we're here to help. Can you please send us a DM with more information, including your username (@ xxxxx) and any relevant screenshot(s) of in-app messaging?.
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@DanToppy If you think we mistakenly suspended your live, you can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). We'll investigate!.
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@Kittygoesboom1 Our global team is happy to investigate for you, please submit a ticket in app (tap Me, select the menu in top right, and tap Report a Problem). This will direct your question to the right team. Thanks for your patience in the meantime!.
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@WilliamDeleonn @tiktok_us @WilliamDeleonn Our team is aware of the issue and we're actively working on a fix. We appreciate your patience in the meantime!.
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@thehashaq Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). Send us a DM if you need assistance!.
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@NellyTVV Thanks for bringing this to our attention. You can submit an appeal in the app's settings (tap Me, select the menu in top right, and tap Report a Problem). Send us a DM if you need assistance (:.
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@LoochyTV We're here to help. Please send us a DM with your username and specific details to help us resolve your issue.
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@LegendaryEnergy Hi there, we're here to help. Can you please DM us more information, including your @ username and any relevant screenshot(s) of in-app messaging?.
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@PolemicaReality Thanks for bringing this to our attention. You can submit an appeal in the app's settings: tap Profile, select the menu in top right, and tap Report a Problem. Send us a DM if you need further assistance!.
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