TikTokSupport Profile Banner
TikTokSupport Profile
TikTokSupport

@TikTokSupport

Followers
280K
Following
15
Media
1
Statuses
16K

The official account for TikTok support! Here to help 7 days a week, 8am - 5pm PST 🤝

Los Angeles, CA
Joined February 2020
Don't wanna be here? Send us removal request.
@TikTokSupport
TikTokSupport
5 years
Have TikTok questions? We've got answers. Check out our new-and-improved Help Center, here:
14K
423
3K
@TikTokSupport
TikTokSupport
4 years
. Annnnnd we're back! Your app experience should be returning to normal. Thanks for bearing with us, everyone ✨.
2K
163
2K
@TikTokSupport
TikTokSupport
4 years
The TikTok app is currently experiencing some issues, which our team is working quickly to address. Thank you for your patience!.
6K
1K
12K
@TikTokSupport
TikTokSupport
4 years
This issue has now been resolved. Your Following/Follower count display should be back to normal. Thanks for bearing with us!.
1K
62
599
@TikTokSupport
TikTokSupport
4 years
We’re aware of an issue that is causing some accounts’ Following and/or Followers count to appear as zero. We appreciate your patience as we work to resolve this.
2K
170
2K
@TikTokSupport
TikTokSupport
4 years
Update: We've identified and addressed the root cause of this server-side issue, and your video posting experience should be returning to normal. Thanks for your patience!.
677
48
332
@TikTokSupport
TikTokSupport
4 years
We're aware of an issue that’s currently causing some users to experience a delay in videos being posted. Our team is actively working on a fix, and we'll follow up here with updates.
886
83
868
@TikTokSupport
TikTokSupport
4 years
Is TikTok crashing on your Android device? We're aware of an issue rooted in Google's Android System WebView. To fix: Open the Google Play Store, search for Android System Webview, then select the option to update.
816
45
278
@TikTokSupport
TikTokSupport
5 years
Due to a temporary issue we're experiencing with profile videos and photos, some users may find that their profile image has reverted to the default setting. Our team is working to get things back to normal as quickly as possible and we appreciate your patience!.
1K
77
752
@TikTokSupport
TikTokSupport
5 years
Android experience updates are now complete. Thanks for your patience!.
422
24
197
@TikTokSupport
TikTokSupport
5 years
Android users may notice a delay in the ability to update or download TikTok - we're making a few updates. We'll share here when we're back in action.
494
28
291
@TikTokSupport
TikTokSupport
5 years
Earlier today, one of our servers experienced a temporary issue causing short-term effects around usernames, profile photos, like counts, and follower lists. The issue has been resolved and your experience should be back to normal.
510
42
355
@TikTokSupport
TikTokSupport
5 years
RT @tiktok_us: #WeAreTikTok and we are here to stay!
0
2K
0
@TikTokSupport
TikTokSupport
5 years
If you're struggling with thoughts of suicide, or concerned about someone who is, we encourage you to reach out to a loved one or a local support service:
297
29
289
@TikTokSupport
TikTokSupport
5 years
We're removing content & banning accounts that repeatedly try to upload clips, and we appreciate our community members who’ve reported content & warned others against watching, engaging, or sharing such videos on any platform out of respect for the individual & their loved ones.
375
41
365
@TikTokSupport
TikTokSupport
5 years
We're aware that clips of a suicide that was livestreamed on Facebook have recently circulated on other platforms, including TikTok. Our systems have been automatically detecting and flagging these clips for violating our Community Guidelines.
418
104
919
@TikTokSupport
TikTokSupport
5 years
RT @tiktok_us: A message to the TikTok community.
0
7K
0
@TikTokSupport
TikTokSupport
5 years
Issue update: We're back in action. 🎉 Thanks for your patience today!.
738
171
5K
@TikTokSupport
TikTokSupport
5 years
Issue update: Fix in progress! You should be seeing your app experience return to normal as we continue to fully resolve things on our end. More updates to come.
484
253
7K
@TikTokSupport
TikTokSupport
5 years
Hi TikTok community! We're aware that some users are experiencing app issues – working to quickly fix things, and we'll share updates here!.
4K
3K
56K