
Terrance Kwok
@TerranceKwok
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Other things | Product team at @OpenPhone
Joined February 2009
Yesterday we were @OpenPhone . Today, we're rebranding to Quo. And I'm thrilled to share that we also raised $105 million in funding to support our growth. When we started OpenPhone, we had a simple belief: business communication was broken. Phone systems hadn't evolved in
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This will be my last day as a Co-Founder of @OpenPhone. Because starting today, OpenPhone is rebranding to Quo. Oh, and we've raised $105 million in growth financing to help businesses never lose a customer again. You probably have a lot of questions, so let me break down what's
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You know something exciting is in the works when the leadership team gets together 👀
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Ever wish your phone system could keep up with your schedule? Like being able to set up temporary call routing for holidays, promotions, or staffing changes. Well, now you can 🎉 With our call flow improvements, you can: Configure multiple call flows in advance Easily switch
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Big update: @OpenPhone customers can now try Sona for free! We were so excited to get Sona, our voice AI agent, out that we initially held off on building a trial experience. But our y'all made it clear you wanted to try it out first before making a buying decision. And as a
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My latest for @TheHubCanada. ONTARIO IS NOW THE “SICK MAN” OF CANADA. Our provinces failures drag down the country. Ontario’s struggles are almost entirely self-inflicted. - - - “Ontario is too important to ignore. Its underperformance drags down national productivity,
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BOOM it worked!! The AI handled this call we missed and took the relevant information Vehicle, location, phone number
I just set up @OpenPhone's AI agent to handle our missed calls for towing Nobody leaves voicemails so let's see if they talk to Sona $50/month is a steal if it captures a few more calls per month
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We've completely rebuilt @OpenPhone's "Talk to Sales" process and 2x'd our closed won opportunities in one quarter. The secret? We're using our own product in ways that push it to the absolute limit. Most SaaS companies force everyone into 30-min demo bookings. We flipped the
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When we started @OpenPhone, our goal was simple: help businesses make more money by providing a phone system that does far more than just calling and messaging. Today, we're pushing that vision forward in a big way. In fact, I could barely sleep last night because I know this
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Today marks an important day in @OpenPhone's history. We’re officially becoming a 2-product company. I’m excited to introduce Sona, our voice AI agent! 🎉 So what exactly is Sona? Think of it as your always-available team member that answers calls when your human team can't.
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📞@OpenPhone's Sona is an AI voice agent that answers your business calls 24/7, so you never miss a customer. Sona answers questions based on your company info, captures leads, and logs every call with summaries and transcripts for full visibility. https://t.co/WL0VWcgQtz
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Lost track of how much time was spent on getting the details just right.
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Lost track of how much time we spent exploring how to make Sona stupidly simple to setup.
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Stoked on this release — team pushed hard to make Sona happen.
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PM two nights before a big release: Lenny’s newsletter should come with a marlboro subscription instead of headspace
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I'm excited to announce @OpenPhone's integration with @GetJobber! 🎉 This one's been a long time coming. Now, when a phone call creates a new request in Jobber, you can automatically sync call summaries and transcripts right into the request.⚡️ No more manual data entry or
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Visiting Vancouver for the first time next week. 🇨🇦 If you're an @OpenPhone customer or curious about what we're up to over here come to our meetup on Tuesday. Also if you have ☕️ recommendations for me, I'm all ears!
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