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Terrance Kwok Profile
Terrance Kwok

@TerranceKwok

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Other things | Product team at @OpenPhone

Joined February 2009
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@TerranceKwok
Terrance Kwok
3 years
Always fun getting lost in the Barbican
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@mahyarraissi
Mahyar Raissi
21 days
Yesterday we were @OpenPhone . Today, we're rebranding to Quo. And I'm thrilled to share that we also raised $105 million in funding to support our growth. When we started OpenPhone, we had a simple belief: business communication was broken. Phone systems hadn't evolved in
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@darynakulya
Daryna Kulya
21 days
This will be my last day as a Co-Founder of @OpenPhone. Because starting today, OpenPhone is rebranding to Quo. Oh, and we've raised $105 million in growth financing to help businesses never lose a customer again. You probably have a lot of questions, so let me break down what's
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@OpenPhone
OpenPhone (now Quo)
1 month
You know something exciting is in the works when the leadership team gets together 👀
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@OpenPhone
OpenPhone (now Quo)
2 months
Ever wish your phone system could keep up with your schedule? Like being able to set up temporary call routing for holidays, promotions, or staffing changes. Well, now you can 🎉 With our call flow improvements, you can: Configure multiple call flows in advance Easily switch
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@TerranceKwok
Terrance Kwok
2 months
West Toronto Railpath
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@darynakulya
Daryna Kulya
4 months
Big update: @OpenPhone customers can now try Sona for free! We were so excited to get Sona, our voice AI agent, out that we initially held off on building a trial experience. But our y'all made it clear you wanted to try it out first before making a buying decision. And as a
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@TerranceKwok
Terrance Kwok
4 months
It's not just x — it's y.
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@EricDLombardi
Eric Lombardi 🇨🇦🚀🏗️
4 months
My latest for @TheHubCanada. ONTARIO IS NOW THE “SICK MAN” OF CANADA. Our provinces failures drag down the country. Ontario’s struggles are almost entirely self-inflicted. - - - “Ontario is too important to ignore. Its underperformance drags down national productivity,
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@brianbeers
Brian Beers
4 months
BOOM it worked!! The AI handled this call we missed and took the relevant information Vehicle, location, phone number
@brianbeers
Brian Beers
4 months
I just set up @OpenPhone's AI agent to handle our missed calls for towing Nobody leaves voicemails so let's see if they talk to Sona $50/month is a steal if it captures a few more calls per month
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@darynakulya
Daryna Kulya
5 months
We've completely rebuilt @OpenPhone's "Talk to Sales" process and 2x'd our closed won opportunities in one quarter. The secret? We're using our own product in ways that push it to the absolute limit. Most SaaS companies force everyone into 30-min demo bookings. We flipped the
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@mahyarraissi
Mahyar Raissi
6 months
When we started @OpenPhone, our goal was simple: help businesses make more money by providing a phone system that does far more than just calling and messaging. Today, we're pushing that vision forward in a big way. In fact, I could barely sleep last night because I know this
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@darynakulya
Daryna Kulya
6 months
Today marks an important day in @OpenPhone's history. We’re officially becoming a 2-product company. I’m excited to introduce Sona, our voice AI agent! 🎉 So what exactly is Sona? Think of it as your always-available team member that answers calls when your human team can't.
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@ycombinator
Y Combinator
6 months
📞@OpenPhone's Sona is an AI voice agent that answers your business calls 24/7, so you never miss a customer. Sona answers questions based on your company info, captures leads, and logs every call with summaries and transcripts for full visibility. https://t.co/WL0VWcgQtz
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@TerranceKwok
Terrance Kwok
6 months
Seeing all the Sona handled calls on mobile 🥲
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@TerranceKwok
Terrance Kwok
6 months
Lost track of how much time was spent on getting the details just right.
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@TerranceKwok
Terrance Kwok
6 months
Lost track of how much time we spent exploring how to make Sona stupidly simple to setup.
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@TerranceKwok
Terrance Kwok
6 months
Stoked on this release — team pushed hard to make Sona happen.
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@TerranceKwok
Terrance Kwok
6 months
PM two nights before a big release: Lenny’s newsletter should come with a marlboro subscription instead of headspace
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@darynakulya
Daryna Kulya
6 months
I'm excited to announce @OpenPhone's integration with @GetJobber! 🎉 This one's been a long time coming. Now, when a phone call creates a new request in Jobber, you can automatically sync call summaries and transcripts right into the request.⚡️ No more manual data entry or
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@darynakulya
Daryna Kulya
7 months
Visiting Vancouver for the first time next week. 🇨🇦 If you're an @OpenPhone customer or curious about what we're up to over here come to our meetup on Tuesday. Also if you have ☕️ recommendations for me, I'm all ears!
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