Telstra
@Telstra
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🙌 Shaun is our number-one tablet holder, helping deliver a first for Aussie AFL fans who are blind or have low-vision.
Blind and low-vision Australians can now experience sport like never before, thanks to @Telstra’s Touch and Track technology, which translates the movement of the ball on-field to a physical hand-held tablet.
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Starting today, iPhone users with a compatible device and eligible plan will be able to send and receive text messages via satellite from some of Australia’s hardest-to-reach places. For a bit more about Telstra Satellite Messaging, click here 👉 (2/2).
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We have some exciting news. 🛰. Telstra Satellite Messaging is now available to eligible customers on iPhone 13, iPhone 14, iPhone 15 and iPhone 16 (all models). (1/2).
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Still having trouble logging in? Webmail is online but you might need to take some extra steps to get back into your inbox if you're using third party clients like your device's email app or Outlook. More info and instructions are here:
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In most cases, resetting your password should fix things for you. Our team are still monitoring and investigating any issues. If you need help, reach out to us via phone or message in the My Telstra app or website. (2/2).
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UPDATE: Telstra Mail was back up and running just before 7:00pm AEST last night, however you may run into trouble signing in if you’re using a third-party app like Outlook instead of webmail. (1/2).
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If this isn't successful, please reach out to us by calling or messaging us via the My Telstra app or website. (2/2).
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UPDATE We've seen that some customers are still facing issues accessing Telstra Mail. Our team's continuing to monitor and investigate. As a first step, we recommend attempting to reset your password and then accessing your account using webmail: (1/2).
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✅ Good news! Telstra Mail is now back online. You should be able to access your inbox again on the web, or via apps like Outlook. It may take a little longer for some emails to be delivered, but none have been lost. Thanks for sticking with us while we got it sorted.
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UPDATE: We're working as quickly as we can to bring things back online. Initially some customers were able to use an app like Outlook to access their inbox, however this is no longer working reliably. We'll keep you posted here as soon as we have an update.
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âš We've picked up an issue affecting some customers trying to access their BigPond/Telstra Mail via the web. Our team's on it, and we hope to have you back in your inbox soon. Using an app to access your mailbox (Outlook) may help in the meantime. Thanks for your patience.
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Just checking to see if you still need a hand with anything, reach out if you do, we're here around the clock. - Ivan.
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Just seeing if you were able to get support from our teams since last posting - please let me know. - Greg.
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90% of mobile sites have now been restored in South-East QLD & Northern NSW. That’s 370 sites our team on the ground have managed to bring back online, but there’s still more to do. We’ll continue to work with authorities to get in and restore the remaining affected services ASAP.
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Now that roads and rivers are clearing and power is being restored in parts of South-East Queensland & Northern NSW, we've managed to bring more than 85% of our mobile sites back online. Our techs continue to work around the clock to get the network running ASAP.
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If you need assistance with a fault we're here to help anytime. -Angela.
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Our techs continue to make good progress & have managed to restore a total of 312 mobile sites since South-East QLD & Northern NSW began feeling the effects of Ex-Tropical Cyclone Alfred. Just under 100 mobile sites remain disrupted, as well as 6k landline & 1.6k ADSL services.
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How did it go when you tried troubleshooting during a dropout? If a fault was detected, it should then show on the 'Get help' page under "Reported faults". - Jay.
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