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Telstra

@Telstra

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Following
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Need a hand with something? Visit the MyTelstra app to get assistance

Australia
Joined July 2009
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@Telstra
Telstra
15 days
UPDATE: Good news! Services are progressively coming back online. Thanks for your patience while this got sorted.
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@Telstra
Telstra
15 days
We'll update you when we know more. Potential Impact: Over 100,000 services.Cause: A technical issue in a third party network.Location: National.Technology: Starlink.Next Update: 25/07/2025 11:33 (2/2).
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@Telstra
Telstra
15 days
⚠ If you’re a Telstra Satellite Internet customer or you’re trying to send/receive text messages over our Telstra Satellite Messaging service, you may notice some disruptions this morning. A global issue may be affecting our services powered by Starlink. (1/2).
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@Telstra
Telstra
2 months
🙌 Shaun is our number-one tablet holder, helping deliver a first for Aussie AFL fans who are blind or have low-vision.
@AFL
AFL
2 months
Blind and low-vision Australians can now experience sport like never before, thanks to @Telstra’s Touch and Track technology, which translates the movement of the ball on-field to a physical hand-held tablet.
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@Telstra
Telstra
2 months
Starting today, iPhone users with a compatible device and eligible plan will be able to send and receive text messages via satellite from some of Australia’s hardest-to-reach places. For a bit more about Telstra Satellite Messaging, click here 👉 (2/2).
telstra.com.au
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@Telstra
Telstra
2 months
We have some exciting news. 🛰. Telstra Satellite Messaging is now available to eligible customers on iPhone 13, iPhone 14, iPhone 15 and iPhone 16 (all models). (1/2).
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@Telstra
Telstra
2 months
@Starlink It’s available when you’re beyond the reach of our mobile network and have a clear line of sight to the sky. We’ve been busy testing, sending over 55,000 texts in the past few months. Here’s what you need to know: (2/2).
telstra.com.au
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@Telstra
Telstra
2 months
Exciting! Our new Telstra Satellite Messaging is here thanks to @Starlink. It lets eligible customers send and receive basic text messages from their compatible mobile phone via satellite when beyond the range of our mobile network. (1/2)
Tweet media one
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@Telstra
Telstra
3 months
Still having trouble logging in? Webmail is online but you might need to take some extra steps to get back into your inbox if you're using third party clients like your device's email app or Outlook. More info and instructions are here:
telstra.com.au
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@Telstra
Telstra
3 months
In most cases, resetting your password should fix things for you. Our team are still monitoring and investigating any issues. If you need help, reach out to us via phone or message in the My Telstra app or website. (2/2).
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@Telstra
Telstra
3 months
UPDATE: Telstra Mail was back up and running just before 7:00pm AEST last night, however you may run into trouble signing in if you’re using a third-party app like Outlook instead of webmail. (1/2).
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@Telstra
Telstra
3 months
If this isn't successful, please reach out to us by calling or messaging us via the My Telstra app or website. (2/2).
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@Telstra
Telstra
3 months
UPDATE We've seen that some customers are still facing issues accessing Telstra Mail. Our team's continuing to monitor and investigate. As a first step, we recommend attempting to reset your password and then accessing your account using webmail: (1/2).
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@Telstra
Telstra
3 months
✅ Good news! Telstra Mail is now back online. You should be able to access your inbox again on the web, or via apps like Outlook. It may take a little longer for some emails to be delivered, but none have been lost. Thanks for sticking with us while we got it sorted.
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@Telstra
Telstra
3 months
UPDATE: We're working as quickly as we can to bring things back online. Initially some customers were able to use an app like Outlook to access their inbox, however this is no longer working reliably. We'll keep you posted here as soon as we have an update.
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@Telstra
Telstra
3 months
⚠ We've picked up an issue affecting some customers trying to access their BigPond/Telstra Mail via the web. Our team's on it, and we hope to have you back in your inbox soon. Using an app to access your mailbox (Outlook) may help in the meantime. Thanks for your patience.
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@Telstra
Telstra
5 months
Just checking to see if you still need a hand with anything, reach out if you do, we're here around the clock. - Ivan.
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@Telstra
Telstra
5 months
Just seeing if you were able to get support from our teams since last posting - please let me know. - Greg.
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@Telstra
Telstra
5 months
90% of mobile sites have now been restored in South-East QLD & Northern NSW. That’s 370 sites our team on the ground have managed to bring back online, but there’s still more to do. We’ll continue to work with authorities to get in and restore the remaining affected services ASAP.
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@Telstra
Telstra
5 months
Now that roads and rivers are clearing and power is being restored in parts of South-East Queensland & Northern NSW, we've managed to bring more than 85% of our mobile sites back online. Our techs continue to work around the clock to get the network running ASAP.
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