Ticketmaster Fan Support
@TMFanSupport
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US & Canada Fan Support - 7 days a week, 9AM - 11PM ET. @TicketmasterCS for UK events. @ServicioTM for Mexico events. @TMIrelandHelp for Ireland events.
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Ticketmaster Fan Support
@TMFanSupport
US & Canada Fan Support - 7 days a week, 9AM - 11PM ET.
@TicketmasterCS
for UK events.
@ServicioTM
for Mexico events.
@TMIrelandHelp
for Ireland events.
Most of the answers to your questions can be found
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Due to overwhelming past purchaser & Verified Fan presale demand for BTS PERMISSION TO DANCE ON STAGE - LA, all shows are sold out & tickets are not available for the public onsale.
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Please note: Today’s BTS Permission to Dance on Stage - LA presale waiting room will open up 30 min before the onsale time
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We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve.
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ATTN BTS ARMY! There’s been some confusion with upcoming on sales, so here’s what you need to know:
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If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage. This will ensure an optimal shopping experience.
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ATTN BTS ARMY, Ready for the General Verified Fan Pre Sale? Arrive at 2:30 PM local venue time and here is what you need to know.
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We apologize for the inconvenience fans may have experienced due to site delays this afternoon. The issue has been resolved and you can now continue shopping for tickets. There are still a variety of ticket options in great locations and price points available.
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@serenjibooty
Not all tickets are released during a presale. Each Presale will have its own inventory. All inventory will be released once the Public Osale starts. -FP
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For those in the queue for Taylor Swift tickets please continue to wait. There are a variety of seats to select throughout the venue. If you were removed from the queue, please rejoin. Thank you for your patience and we’ll continue to get everyone in as quickly as we can.
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We are aware of and apologize for the site issues you may be experiencing this morning. We are working to resolve the issue quickly, please be patient.
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#JonasBrothers
fans, as a reminder please be sure to use the desktop site or the mobile site when attempting to purchase tickets. The
#VerifiedFan
presale is not available on the mobile app.
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If you were experiencing issues purchasing tickets in Houston on 6/24 please try again at using the same access code you were previously provided.
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@lovelyjimiiin
@Angxlj7min
@smoljungkookbun
Yes. no matter how many people are sharing a WiFi network, you will NOT be blocked from shopping for tickets. We encourage everyone to sign in to their own Ticketmaster account and join the Waiting Room before the Presale begins. - SD
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@junmingis
Correct. Fans using a public or shared WiFi network, no matter how many people are sharing, will NOT be blocked from shopping for tickets. - SD
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Thank you for your patience as you continue to wait in the queue. There are plenty of tickets to select from throughout the venue for today’s sale, for both shows. We’ll continue to get everyone in as quickly as we can.
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#JonasBrothers
fans, all unique access codes received this evening are valid. Codes are linked to your Ticketmaster account for the
#VerifiedFan
Presales on Wednesday, May 8 at 10AM local time. You can purchase up to 8 tickets per event using any of the codes you received.
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@KVibes7
Hello, sorry for any confusion. If you are part of the Fan club the codes will be good for 2 tickets per show. If you are Verified Fan you can purchase 4 tickets for any 2 shows. So up to 8 total on 2 shows for VF and 2 for any show with fan club.
Thank you!
-DE-
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@btsbasuraa
Yes, use networks you trust and remember to sign in to your Ticketmaster account prior to joining the Waiting Room. This will help make sure each fan is provided a place in line.
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@MissConflict102
Please note: Today’s BTS Permission to Dance on Stage - LA presale waiting room will open up 30 min before the onsale time.
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@TOP_UPDATED
No, not all registrants will receive a code for the new date
@TheSchott
due to limited availability. -BAJ
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We are actively working to resolve the issues from today’s onsales, including the Verified Fan password errors. If you're experiencing issues accessing Verified Fan presales, please try your code again. Thank you for your patience!
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@Angxlj7min
@smoljungkookbun
Apologies for any confusion earlier. You may use public or shared WiFi networks. To ensure you have the best experience, please make sure you sign in to your Ticketmaster account and join the Waiting Room before the Presale begins. - SD
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@kinqRM
@junmingis
Yes, you may use the same credit card on multiple accounts as long as you do not exceed the published ticket limit. For example, if you have two accounts using the same credit card during the General Verified Presale, the limit is 4 tickets across the two accounts, not 8. - SD
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@tarynnjanine
@Ticketmaster
Please note: Today’s BTS Permission to Dance on Stage - LA presale waiting room will open up 30 min before the onsale time.
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@blurfvce
Hi! There will not be a general public onsale for this event. Only those who receive a code will be eligible to purchase tickets
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@corde808
You cannot be logged into multiple devices on the same account, nor can you use the same code on multiple accounts.
Thank you!
-DE-
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@casg1006
New codes will be sent out shorty for the Houston show. Please keep checking your texts/emails.
-DL
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Olivia Rodrigo fans in Austin - please check your email now for your unique access code. The onsale will commence at 11AM CT
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@satinsseoul
Please use your mobile data provider if you do not have access to a home WIFI where nobody else will be in the queue.
Thank you!
-DE-
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@dimpledkookie
@lovelyjimiiin
@Angxlj7min
@smoljungkookbun
Yes, but no more than one tab per show. You may only use multiple tabs when shopping for more than one show on this tour. As a reminder, If you’d like to shop for tickets to multiple shows, no matter the time zone, you will need to join the Waiting Room for each one. (1 of 2) SD
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If you have a❓about the
@HarryStyles
#VerifiedFan
presale, please ✔️ the FAQ page before reaching out to us.
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@ot7_angels
Hello, sorry for the inconvenience. You cannot be signed in on multiple devices, you will have to join each queue individually, trying to circumvent the rules may result in being kicked from the queue and unable to rejoin.
Thank you!
-DE-
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The
#VerifiedFan
Password issues have been resolved. Thanks for your patience. Please try again.
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We are working w/ our venue partners to set up Justin Bieber Purpose Tour refunds for
@Ticketmaster
purchases. Thank you for your patience.
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@Cassi_jpg
Only people who received the SMS about the additional shows will receive a code at 11:59 Eastern Time.
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Please be aware the tickets for this event are non-transferable. You can NOT resell or transfer tickets.
This decision was made to discourage scalping and to get tickets into the hands of those fans intending to attend the event. Do not attempt to purchase tickets from others
Demand for ’A Celebration of Life for Kobe and Gianna Bryant'
#VerifiedFan
public ticket release will be high, and tickets will be extremely limited.
To prepare for tomorrow, check out the important info below and head to our blog for more tips.
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@CaliRosario96
This is a venue presale for Chicago Bears season ticket holders, and only a very limited number of tixs will be available. Codes can't be bought, so please don't trust anyone trying to sell you a code. We'll be sharing more info soon to help you get ready for Friday's ticket sale
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For
@Harry_Styles
at the
@WellsFargoCtr
, make sure you click the link under the "promo code" box to access the
#verifiedfan
presale.
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@mymelancholiaah
Hi, our apologies for any inconveniences, but please send us a DM using the "Send a Private Message" link below of your inquiry and we'll be happy to assist you.
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@moderationlovin
If you’re verified and selected to participate, you’ll receive a text with your unique access code and link to buy tickets. Please be patient as codes will be sent throughout the day today.
Thank you!
-DE-
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@dimpledkookie
@lovelyjimiiin
@Angxlj7min
@smoljungkookbun
-Please only join the Waiting Room once and only use one tab per show to reduce any delays.
-Once you join the Waiting Room, do not close your page.
-Please use the same access code to unlock access to tickets when shopping for multiple shows. 2 of 2 - SD
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Only a few tickets for Big Time Rush's Chicago Theatre show are still available.
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@jessmichellex3
Mobile only refers to the delivery method for purchased tickets. Tickets can be purchased via desktop/laptop or mobile browser/app. Thanks -AJ
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@stephwithluv
For the most up to date info, please check out our FAQ page for details here Thanks -AJ
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@jeonsnochu
If you’d like to shop for tickets to multiple shows, no matter the time zone, you will need to join the Waiting Room for each one. Please only join the Waiting Room once and only use one tab per show to reduce any delays. Once you join the Waiting Room, do not close your page.-SD
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@KVibes7
Once verified, FANCLUB ARMY members may purchase up to two (2) tickets PER show on the US & Canada Tour with their access code. If you are verified for the General Verified Fan, you will be able to purchase up to four (4) tickets for the whole US & Canada tour.
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attn:
@billieeilish
Fans: We sincerely apologize for the issues during today's presale. We will do our best to ensure that all Verified Fans are able to purchase tickets prior to tomorrow's public onsale. (1/2)
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@AO3Ninjava
Hello, sorry for the inconvenience. BTS FANCLUB ARMY Presale begins Wednesday, February 5 at 3pm venue local time.
General Verified Fan Presale will begin Thursday, Feb. 6 at 3pm venue local time. The General Public Starts Fri, Feb 7 @ 03:00pm local time
-DE-
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The Billie Eilish Verified Fan Pre Sale is on!
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@ASTR0BUG
Hello, For any questions regarding the TOMORROW X TOGETHER U.S. TOUR, please refer to our blog.
-Ng
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@monohyyh
Correct, no matter how many people are sharing a WiFi network, you will NOT be blocked from shopping for tickets. We encourage everyone to sign in to their own Ticketmaster account and join the Waiting Room before the Presale begins. - SD
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We’re having intermittent delays for current Verified Fan registrations. We’re actively addressing & will resolve shortly. Don’t worry, registration will be open the next few days for these campaigns. We’ll notify you when this is resolved.
@MumfordAndSons
#verifiedfan
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@getaway_styles
Hello, the Live Nation presale code is: ROCKSTAR. Additionally,
Fans can sign up for the Louis Tomlinson Artist presale here:
Thank you!
-DE-
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@StephaanieJ
DM us the email address you registered with, we can validate if you were selected to participate.
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Attention ticket buyers: If you’re purchasing with Ticketmaster today, March 14, 2018, please follow these Top Ticket Shopping Tips…
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@stylxsftlrh
Hi! At this time it appears the Citi presale and the soundcheck presale are two different presales.
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New dates for Billie Eilish have been added in select markets. A select number of fans who previously registered in New York, Chicago, and Los Angeles and were on the waitlist, have been selected to receive a code.
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You are still confirmed for tickets and will receive them the week of Jan 27. Affected Ten Club members will receive a follow-up correction email.
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@serendipityjik
Correct - Please only open one tab, per show. You may only use multiple tabs when shopping for more than one show on this tour. -SD
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@Sppppeedy
@Ticketmaster
Hi,
The option to view your tickets has been removed, until the BTS sale has subsided. We will restore this function asap. Please check back in a few hours.
-TC
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@seokjintofu
Yes, no matter how many people are sharing a WiFi network, you will NOT be blocked from shopping for tickets. We encourage everyone to sign in to their own Ticketmaster account and join the Waiting Room before the Presale begins. - SD
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@sugaryoons
Hello! Unfortunately, this isnt a option and may result in kicking you from the queue.
Thank you!
-DE-
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We are aware of site issues you might be experiencing. We are working to resolve quickly.
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@A_Wolf_1944
If you’re verified and selected to participate, you’ll receive a text with your unique access code and link to buy tickets. Please be patient as codes will be sent throughout the day today.
Thank you!
-DE-
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@itsmeehii13
@Ticketmaster
Please DM us your code and email, so that we can look into this.
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Only a few tickets for Big Time Rush's Hammerstein Ballroom show are still available.
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@jiapryor
Hello. When the BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP Presale begins on Wednesday, February 5 at 3 pm venue local time, enter your code exactly as it appears to unlock access to shop for tickets. - AC
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@LDG1222
We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. -MD
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@etherealpjmyg
Please note: Today’s BTS Permission to Dance on Stage - LA presale waiting room will open up 30 min before the onsale time. KB
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@shaziatc
Hello, the Live Nation pre-sale code for this month is "KEY". Be sure to verify the time and date of the pre-sale for the specific event you are interested in. For more information on pre-sale code access please go to .
-EG
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@daxhm
Hello, sorry for the inconvenience. Please clear your browsing history and cached data, then access the queue via incognito window.
Thank you!
-DE-
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@Settima14
There's been misreporting. To clarify, Ticketmaster doesn’t set policies on safety/entry requirements. We continue to work with event organizers on all COVID safety measures & it will be up to each event organizer to set future requirements. More info:
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Need help? We're here for you, but you can get answers to most of your questions on our FAQ page.
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@toribusbyxo
General Verified Fan Presale, you will be able to purchase up to four (4) tickets for the whole US & Canada tour using your access code. Once verified, BTS ARMY MEMBERSHIP may purchase up to two (2) tickets per show on the US & Canada Tour with their access code.
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@ghostlymyg
Yes, you may begin to transfer tickets to friends and family on Monday, February 10. Learn more about sharing tickets using Ticketmaster Ticket Transfer here: .
-DE-
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@sope_slut
If you are verified, BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP Users may purchase up to two (2) tickets per show on the US & Canada Tour with your access code. This includes multiple dates at the same venue. Also check here for more info -AJ
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@Beyhive_803
Presale codes are designated for their specific presale and venue. Once code cannot be used for a venue/date it is not set for.
-BR
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