Discover the evolution of dev tools from @Netscape to today's advanced suites! Learn why @ChromiumDev, @firefox , and Safari each offer unique strengths tailored to different needs. 📝

📊 Not sure if your company needs FSM, Help Desk, or a Service Desk? There's a handy diagram to help you decide! 🤔🔍 Check it out and streamline your IT and service management decisions. 🚀💼. #ITManagement #TechSupport #BusinessOptimization.

Help Desk vs. Service Desk 🛠️. Ever wondered why they're named so similarly? If you're still unsure which one you need, check out my short article breaking down the key differences! 📖✨.. #TechSupport #Jira #Zendesk #FSM #Freshdesk.

RT @dhuynh95: 🚀You can now build AI Web Agents that outperform Gemini and ChatGPT in information retrieval and share them with your communi….

Struggling with website performance testing? 🚀 This 5 Chrome extensions that can boost your QA & Support Team's workflow! #QA #WebDev #ChromeExtensions

The human touch matters! 🤝 In my new blog post, I examine why empathy & problem-solving skills will continue to be essential in the age of AI. 💡❤️ #CustomerSupport #aifuture #QA.

I explore the evolving role of AI in customer support. How can AI augment human expertise & improve customer experience? 🤖✨ Read my latest post:

Deep dive into website #performance with chrome://tracing! This tool goes beyond #DevTools to capture low-level browser activity. Boost your web app's speed #QATools.

Did you know your browser has built-in QA tools? Capture & analyze network traffic directly from browser No 3rd party apps needed! ➡️ for details #SoftwareEngineering #QA #Chrome.

🔍 The method offers a clean and efficient way to handle large volumes of tickets without complex extensions or third-party tools. Perfect for anyone managing user feedback or Jira projects. #Jira #TechSolutions #Productivity.

📊 Our solution: A straightforward, effective method to streamline ticket categorization without installing sophisticated Jira extensions or third-party tools. Perfect for anyone managing user feedback or Jira projects. #Jira #TechTips #Productivity.

More hires don't guarantee better quality. Building a strong, integrated system with clear objectives and mature workflows is key. Great automation engineers are developers with deep testing expertise. #QualityOverQuantity #TechStrategy.

The journey in IT often follows: Manual QA ➡️ Automation QA ➡️ Developer. But undervaluing senior automation engineers leads to a decline in framework quality. How do you value your automation experts? #AutomationQA #TechCareers.

We've faced long hiring periods for skilled automation engineers due to the complexity of our projects. By simplifying project complexity, we can attract contributions from both manual testers and developers. #Automation #TechHiring

So, I tried asking 4 #AI models if I need an ☔️ umbrella today? Compared weather forecasts from #GPT4o , #GPT, #Aria, and #Gemini (spoiler alert: there's a winner!)

Many newcomers to IT start with manual testing, often aiming to move into roles like developers or analysts. This presents a challenge: within 1-2 months, motivation can wane. How can we better support their career growth? #QA #CareerDevelopment