Switch2 Support
@Switch2support
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Help and support for residents using communal heating. Customer Services Tel: 0333 321 2010 Mon-Fri 08:00-18:00 Email: [email protected]
Shipley, England
Joined August 2016
https://t.co/M2muOwRMuQ The simplest way to manage your account online! • Make payments • View your most recent balance • Manage your account details • View and download your Switch2 bills • All major credit and debit cards accepted
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https://t.co/M2muOwRMuQ will be unavailable for 30 minutes from 9.30am on 21st July 2021 for essential maintenance. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance period.
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https://t.co/M2muOwRMuQ will be unavailable for 15 minutes from 9am on 1st July 2021. During this time a maintenance page will be displayed. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance.
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Switch2 will be performing some essential maintenance work on Saturday 19th June 2021 between the hours of 09:00 - 17:00. During this time G6 & Incontro payments can be made, but top-ups will not be received by the units until the end of the maintenance window.
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#ToppingUp ◾️ Online using the https://t.co/M2muOwRMuQ portal ◾️ Visit any @PayPoint outlet ◾️ Telephone the automated payment line: 0333 313 9171 ◾️ Download the Switch2 app, available from the @AppStore & @GooglePlay Read more: https://t.co/0Dkjx3uFT1
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Problem with your supply or heating system? Visit our website for some handy hints and tips that may help you: https://t.co/Bk8FcP0IUP
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During Christmas & New Year here are Switch2’s Customer Services opening hours, however in the event of an emergency please phone 0333 321 2010 at any time 24/7, where our full out of hours support is available. Engineers will be on call throughout the festive period.
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Update 22/10/2020 Switch2 have made updates to the procedure for booking in engineer visits to properties based on government guidelines. Please visit our website for full details: https://t.co/a9fnGiEgCf
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#ToppingUp ◾️ Online using the https://t.co/M2muOwRMuQ portal ◾️ Visit any @PayPoint outlet ◾️ Telephone the automated payment line: 0333 313 9171 ◾️ Download the Switch2 app, available from the App Store & Google Play Read more: https://t.co/56rv2X5TlC
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Switch2 Energy has joined with the UK’s leading heat network providers to launch a new consumer protection agreement to support customers through the pandemic. The Heat Networks Industry Council was established by @theADEuk Read more:
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Following careful consideration & planning Switch2 is now responding to all non-essential calls, project work & planned maintenance visits. Our engineers are to follow a strict procedure in line with social distancing & will be fully equipped with PPE. https://t.co/MhXs80zZOw
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How do I use my PAYG unit? If you have a G6 unit you can download the user guide from the Switch2 website. ▪️Your G6 ▪️Pay As You Go ▪️In-Home Display Screens ▪️Frequently Asked Questions ▪️Energy Advice https://t.co/56rv2X5TlC
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Our services are operating & we have a well-resourced engineering team & contact centre. We have prioritised emergency call outs (any problems with water, heat or leaks). All non-essential maintenance has been put on hold. For full updates please read: https://t.co/FWmFTbiCsB
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We would be grateful if you could let us know if you are currently self-isolating prior to arranging an engineer's visit. Our engineers have been briefed on best practice hygiene & will ensure that they are minimising any risk during their visit to your property. Thank you!
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#ToppingUp ▪️Online using the https://t.co/M2muOwRMuQ portal ▪️Visit any @PayPoint outlet ▪️Telephone the automated payment line Telephone 0333 313 9171 ▪️Download the Switch2 app, available from the App Store & Google Play Read more: https://t.co/hEYGNyIhHE
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Some helpful steps that may be of use if things ever go wrong with your heating or hot water: https://t.co/1co0OnJbEJ
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With a pay-as-you-go (PAYG) smart meter, you only pay for the heat you’re using, before you use it, rather than receiving a monthly bill. If you have Incontro, download the user guide here: https://t.co/56rv2X5TlC
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