Strava Support
@StravaSupport
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Stay up to date with known issues and important announcements. Have a question about your account? Submit a request to Strava support:
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Need help getting started, looking for inspiration, or have an idea to enhance your experience? Come be a part of our global Community Hub: . Browse existing discussions or start your own by logging in with your Strava account. Join today!
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Our site is experiencing an outage that we’re working to resolve. Stay updated here:
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We're aware that some Strava members received spam requests to join a club. The club has been removed and our team is working hard to resolve the situation.
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Unfortunately, a new group of spam profiles has popped up today. We are in the process of deleting all of these profiles, and any kudos they profiles gave will also be removed.
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We are aware that there is currently a delay in displaying segments on activities. We appreciate your continued patience while our team investigates.
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We are aware of current site delays and are working on a fix. We appreciate your patience. Follow along for updates here:
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We are currently investigating an issue preventing the site and app from loading properly. Please follow this incident report for updates
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@JamilCoury
Thanks for the feedback everyone. Weekly elevation goals is a feature we'd also like to make happen.
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We are aware of multiple issues affecting segments and leaderboards. We appreciate your patience while our team works on a resolution.
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We're experiencing an issue that may cause some unexpected behavior with the Relative Effort graph. For more information follow along here
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We are aware that more spam profiles have been created, and sending spam club invites. We are continually working to remove these profiles and resolve the situation.
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We are aware of the Android mobile app crashing for users on v304.7 and are working on a fix.
In the meantime, please download the production release v303.9 in the Google Store.
We appreciate your patience!
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@runbk2
Our team is aware of delay with our servers that has caused some site and upload issues. Our team is working on resolving the issue and we appreciate the patience. Please read our known issue for more information:
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@DumbFlotrack
Thanks for sharing your feedback with us. We have passed your feedback onto our Community Team.
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We're investigating an issue that's causing the Apple Watch app to prompt athletes to log into to Strava on their phone even if they are already logged in: .
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We are working on this new spam incident as fast as possible. As for Garmin uploads, they should be back online and we are working on getting those activities re-uploaded automatically.
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We are currently experiencing a delay with activities matching or displaying segment achievements on leaderboards. This includes some of the leaderboard views missing from the mobile app. We are working on getting that fixed asap.
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As of Saturday July 21st, 7:30 am PST nearly all uploads are failing. We are currently working on resolving this issue and we are sorry for the inconvenience.
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@BasherBriggs
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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Strava is currently experiencing some site slowness. We hope to be back up to speed soon.
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The site is back up and running, but activities are taking a little longer to process on our end. Thanks everyone for your patience!
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@JamesDelingpole
Please submit a support request: You will be connected with a Strava support agent who can provide technical support and answer questions related to payments, refunds, and general subscription troubleshooting.
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Only a few days left to correctly answer this round of
#WisdomWednesday
for your shot at a FREE one-month Strava subscription!💪🏽🔥 Visit the link to show off your knowledge🧠:
#stravagiveaway
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Head over to the Community Hub to check out this week's Wisdom Wednesday question: Answer correctly for your shot at FREE one-month subscription🔥🙌🏾!
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@anishparikh7
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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Uploads to Strava are currently delayed. We appreciate your patience as we implement a solution. Please reference our status page for updates:
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We are aware of an issue where some users may be experiencing trouble saving routes and are working on solving it as quickly as possible. We appreciate your patience. Thank you!
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Segment details are currently down. We should have this back up later today, we appreciate your patience. You can follow the known issue here:
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@BarisAgun
We've not heard of iHealth, but we're looking into it. Can you DM us more information on what it is exactly?
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Get ready
@Strava
- Wisdom Wednesday kicks off next week! We'll drop a Strava question in our CommunityHub & you will have 9 days to answer correctly for a chance to win a FREE 1-month Strava subscription!
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@tleshan
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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@Irene67789622
Please submit a support request: You will be connected with a Strava support agent who can provide technical support and answer questions related to your own Strava account.
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@Zealva
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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@FreddyWertz
The Strava community is what makes Strava so special, which is why we’re asking for your support. Segments have become especially complex and expensive to maintain so, in order to ensure they’re a part of Strava long term, we’re making them part of our subscription.
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Answer this
#WisdomWednesday
question correctly for another opportunity to win a FREE one-month
#Strava
subscription! 🙌🏾
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Don't miss out on this week's
#WisdomWednesday
post! 🧠 Answer correctly for a chance to win a FREE one-month Strava subscription!
#Strava
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@brock__cutler
Hi Brock, could you please submit a support request so we can investigate: You will be connected with a Strava support agent who can provide technical support and answer questions related to your own Strava account.
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We are currently investigating an incident that is preventing the feed from loading. Please see this incident report for further updates:
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Strava will be performing planned maintenance and won’t be available from 7:00 p.m. PST - 8:00 p.m. PST on Wednesday, January 11, 2023. Thank you for your patience.
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Our team is aware of an issue that's causing delays in segment efforts appearing on leaderboards and awarding segment achievements.
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Strava will be performing planned maintenance and will not be available from 7 p.m. PST - 8 p.m. PST on January 25th, 2023. To manually upload an activity, check out this article:
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Please note that we will be observing a holiday week and our response times may be slower than normal. Thanks for your patience!
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@JadeBotterill
We know this is a tough time for our community. We’ll continue offering a free product that helps athletes stay active and able to compete with others. However, Strava is not yet profitable, and it’s never been more important for us to become self-sustaining.
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@dafourz
Not yet. We are actively looking into how we can extend Strava existing Apple Watch app to take advantage of the GPS
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@herbigt
We are looking into how we can extend Strava existing Apple Watch app to take advantage of the GPS
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Our website is currently down. This may interfere with recording and activity uploads. We appreciate your patience as we investigate this issue. Please reference our status page for updates: !
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Please uninstall and reinstall the Strava app in order to resolve the Android saved routes error: "Server not responding: please try again later." We apologize for the inconvenience and appreciate your continued patience!
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We are currently investigating an incident that is causing site issues. Please see this incident report for further updates
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Our team will be observing the New Year holiday starting Thursday, December 30th through January 3rd. Please note response times may be slower than normal. Thanks for your patience and please be sure to check out our Help Center for additional help:
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@kateeeemily
The Strava community is what makes Strava so special, which is why we’re asking for your support. Segments have become especially complex and expensive to maintain so, in order to ensure they’re a part of Strava long term, we’re making them part of our subscription.
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Uploads should be back to normal now. Please check out the Known Issue page for instructions on how to re-upload. We appreciate your patience.
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🚨 Don't miss this round of
#WisdomWednesday
Ace this question to be entered to win a FREE one-month
#stravasubscription
🙌🏽 🚨
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@woody_out_burst
Indeed! This request is on our list and we hope to make it happen in the future.
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@RobinDVries
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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Love this!
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@itsakev
Thanks for sharing your feedback with us. We have passed your feedback onto our Community Team.
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Just released! Our new light theme for iOS.
We can’t control the weather, but we can design with your active lifestyle top of mind.
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Our team will be observing the Christmas holiday starting Thursday, December 24th through December 27th. Please note response times may be slower than normal. Thanks for your patience and please be sure to check out our Help Center for additional help:
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Do you love free stuff? Correctly answer this
#wisdomwednesday
question for your chance to win a FREE one-month subscription 🔥🙌🏾 :
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Please note that we will be observing the holiday's week and our response times may be slower than normal. Thank you for your patience!
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Don't miss out on your chance to win a FREE one-month
#Strava
subscription! Answer this
#WisdomWednesday
question correctly for your shot at winning! 🧠🙌🏽
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@eramosman
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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Our first Wisdom Wednesday question has been posted! Head over to our Community Hub for your chance to win a FREE one-month Strava subscription!
@strava
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We are currently experiencing some server outages and slowness. We appreciate your patience as we investigate the issue.
Check the current status here:
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@JamesFJoyce
Nice! Looks like you unlocked our feature to celebrate Pride Month. We’re helping our community celebrate Pride Month with a few keywords and emojis. If you choose wisely, you get a rainbow map!
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Please note that our team will be observing the July 4th holiday weekend and our response times may be slower than normal. Thank you for your patience!
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@niclaw12
Our team is aware of delay with our servers that has caused some site and upload issues. Our team is working on resolving the issue and we appreciate the patience. Please write in to support directly if you need additional help.
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@stephenmedlock
We know this is a tough time for our community. We’ll continue offering a free product that helps athletes stay active and able to compete with others. However, Strava is not yet profitable, and it’s never been more important for us to become self-sustaining.
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We are aware of a current issue where multiple emails are being sent out and are working on solving it as quickly as possible. We appreciate your patience!
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Due to a recent Garmin outage which has now been resolved, some activity syncing may have been disrupted. Please reference our support article for instructions on Exporting Files from Garmin Connect:
We thank you for your patience!
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@dalegaspi
No, it doesn’t. We are actively looking into how we can extend Strava existing Apple Watch app to take advantage of the GPS
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We are working to resolve an issue that may cause inaccurate profile stats. Your totals may appear to be significantly more or less than you'd expect. In the meantime, you can select the Refresh Stats button underneath the table to recalculate the total:
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Our team is aware that some athlete's Strava activities aren't counting towards their move or activity goal in the Activity app:
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@BenGIsaacson
Subscribers help keep Strava running. We’ve made Year in Sport a subscription feature, so we can keep investing in making Strava the best companion for your active life. Free athletes can still see their yearly totals in the "My Stats" area on their profile page!
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@attievdlinde
The Strava community is what makes Strava so special, which is why we’re asking for your support. Some features have become especially expensive to maintain so, in order to ensure they’re a part of Strava long term, we’re making them part of our subscription.
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@astaroska
We do have some auto-flagging functionality that attempts to automatically detect bad or invalid activity data but it doesn't work great in all cases. This is where users of Strava are asked to help the community. You can flag activities.
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The site is back up and running. Thanks for your patience!
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@RXC9
We know this is a tough time for our community. We’ll continue offering a free product that helps athletes stay active and able to compete with others. However, Strava is not yet a profitable company, and it’s never been more important for us to become self-sustaining.
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@jOSHgROVES
At this time, we don't include Hiking stats in the totals. We're looking into this for future enhancements. Apologies for the inconvenience!
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@Sevhic_
We're working on deleting these accounts and kudos. We appreciate your concern and patience!
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We are currently experiencing site and mobile app outages. We appreciate your patience as we investigate this issue.
[status] Investigating: We are currently investigating this issue.
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@azeem
We do have some auto-flagging functionality that attempts to automatically detect bad or invalid activity data but it doesn't work great in all cases. We hope to improve this functionality in the future.
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We are aware of a current recording issue associated with Android version 331.9. We appreciate your patience as we work on a solution. Please review this support article for more information:
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We are experiencing an issue that is causing delays in adding Weather data to newly uploaded activities. We appreciate your patience as we work on a fix.
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If you're experiencing trouble with Garmin, please export the original activity from Garmin Connect and upload it to Strava from our upload page:
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We are experiencing syncing issues with
@PolarGlobal
. Working with Polar on a fix. Please find updates here:
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@FriedOkraPlease
Thanks for sharing your feedback with us. We have passed your feedback onto our Community Team.
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🚨 Check out the latest
#Wisdomwednesday
question:
Correctly answer for your shot at a FREE one-month Strava subscription🙌
#freestrava
#strava
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@CC1173
Our team is aware that some profiles switched over to the 2021 stats early. We appreciate your patience.
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Uploads from Garmin are currently delayed. We appreciate your patience. Check the current status here:
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@kishanrabheru27
Garmin should catch back up and automatically sync the missing activities. However, if not, please go ahead and manually export and import your missing activities during this period of time.
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@posamentier
Hi Joshua!
Though this activity may have completed around 34% of the Rapha Festive 500, our system alerts you when your activity has passed the 20% mark, even though you may have gone further in that activity.
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