Steve Ferrante
@SteveFerrante1
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Following
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Pinnacle Performance Sales, CustServ/CX, Workplace Culture, Leadership Trainer, Speaker, Author, UGE Car Guy, Jedi Coach, Random Free-Style Dancer
Earth (New England Base Camp)
Joined May 2013
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Even the best snowballs begin as a handful of nothing. Push with purpose, keep rolling in the right direction, and momentum will take over. Progress compounds and your small steps will turn into big strides before you know it. #DailyDiscipline #MomentumMatters #KeepRolling
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Cancelled my @fuboTV subscription today. Dropping @NBCSports and other NBC affiliate channels without notice and with no fix in sight was the deal-breaker. I know I’m far from alone on this one.
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Quite upset to be missing another Boston Celtics game tonight @fuboTV Dropping NBC Sports and other NBC affiliate channels without notice is simply atrocious customer service. Going to take more than a $15 credit to save the masses from jumping ship
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Ordered a filet "medium" at @HiltonGardenInn Chicago O'Hare restaurant. Came out quite well done. Told bartender who took my order. She said, "Sorry Sir". How's that for a stellar service recovery? #CustomerService 👎
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Those Who Keep Learning, Keep Rising https://t.co/2y9FYV76LL via @SteveFerrante1 #MondayMotivation #Success
pinnacleperformancechampions.org
There’s a reason the best performers in any profession, from athletes to business leaders, never stop training. They know growth is not a one-time event; it’s a lifelong pursuit. Far too often, pro…
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High-Achievers know the scoreboard resets every week. They don’t dwell in the past and waste energy replaying old mistakes. They study the film, learn the lesson, and step back onto the field ready to perform. #MondayMotivation #Leadership
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BELIEF: The Starting Line of Every Success Story
linkedin.com
Every top performer - whether in business, sports, or life - has one thing in common: Belief. Before you can do, you must believe you can.
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Just awful customer service by Dawn at @Delta Sky Club @CLTAirport . On a power trip, she very rudely denied access with my previously used SkyMiles Amex card. Zero professionalism. Shameful #customerservice
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Yesterday’s Home Runs Don’t Win Today’s Games https://t.co/9wNPwCrcad via @SteveFerrante1 #MondayMotivation
pinnacleperformancechampions.org
Babe Ruth, one of the greatest players in baseball history, once said: “Yesterday’s home runs don’t win today’s games.” It’s a powerful reminder that no matter how impressive your past achievements…
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Thank You for the shout out @NationsofWomen!
"Success is like a snowball… it takes momentum to build and the more you roll in the right direction, the bigger it gets." — Steve Ferrante ✨ Keep moving forward. Greatness grows as you go. #NationsOfWomen #LeadershipThatLasts #ItsTimeToBuildMomentum #WomenWhoLead
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All too often sales teams, leaders, and businesses set safe goals because they don’t want to risk falling short. But safe goals don’t spark growth. They don’t inspire greatness. They keep you where you are - comfortable, but not exceptional. #Leadership #AimHigh
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In business and in battle, perseverance separates the good from the great. Here's a reminder from an unlikely ace https://t.co/vZDZBW65Sg via @LinkedIn
linkedin.com
“Curse you, Red Baron!” Snoopy shouts (in thought balloons) from the top of his doghouse, scarf blowing in the wind, goggles locked in. Day after day, mission after mission, Snoopy launches into the...
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Everyone’s got something holding them back. Winners don’t use it as an obstacle - they use it as fuel. #GrowthMindset #WinnersWin
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In business, training, and life, there’s no neutral ground. You’re either pushing for greatness or settling for “good enough.” Excellence requires a decision. A daily commitment to exceed expectations. A refusal to lower the bar. #CommitToExcellence #NoMediocrity
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People Power Progress. When you invest in developing your team - sharpening their skills, improving their professionalism, and aligning them with a shared purpose - you don’t just build better employees. You build a better business.
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Excellence in business begins with a genuine commitment to customer service. In a world where customers have many choices and rising expectations, the way you care for them defines your brand—and ultimately, your success. #CustomerService
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A beautiful place may bring customers in, but it is their experience that brings them back. Clearly, the fine folks at @SandalsResorts understand this... https://t.co/4v6sF9mjKX
#CustomerExperience
pinnacleperformancechampions.org
I wanted to take a moment to share a small experience that left a big impression during our vacation at Sandals Grande St. Lucian last week. As we did each morning, my wife and I made our way down …
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