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SpotifyCares Profile
SpotifyCares

@SpotifyCares

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Following
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Official @Spotify support. DMs currently not monitored. For any help with your account or the app, reach out to our team at https://t.co/UtwMPkgLmX.

Joined February 2012
Don't wanna be here? Send us removal request.
@SpotifyCares
SpotifyCares
21 minutes
We appreciate your response! Just to confirm, could you let us know if the steps we suggested worked? If not, could you try logging out and back in twice, then restart your device and check again?
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@SpotifyCares
SpotifyCares
23 hours
Thanks for reporting this. We’re aware of the issue so our teams are on the case as we speak. Hopefully we'll have a fix soon! Be sure to keep automatic updates switched on so you get the fix when it’s ready: https://t.co/5HYNU31VBR. To keep listening in the meantime, try our web
support.spotify.com
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@SpotifyCares
SpotifyCares
19 days
Got it. Can you try using this link https://t.co/gaInkewbwU for help with this? Hope this helps.
support.spotify.com
Contact Customer Support - Spotify
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@SpotifyCares
SpotifyCares
22 days
Hi folks! We are aware of some technical issues with the Now Playing View on iPad. The right team is on it and we're working on a fix. Make sure to keep automatic updates switched on. We'll keep you posted on our Community:
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community.spotify.com
Under investigation. We'll keep you posted.
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@SpotifyCares
SpotifyCares
1 month
Spotify Star Mateus just revealed what’s new in Your Library - smarter filters, cleaner sorting, and pinned favourites to keep what you love front and center. 👉
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community.spotify.com
Your Library is the place where I keep all the music that matters to me, so I was delighted to see a few new updates of late which make it easier and more…
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@SpotifyCares
SpotifyCares
2 months
We're currently experiencing a technical issue that's causing some delays to data like playcounts and charts. Our teams are on it, and in the meantime, keep on streaming! All your plays are being logged and will be updated once everything is back to normal.
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@SpotifyCares
SpotifyCares
4 months
We’re currently unable to respond to messages on X due to unexpected technical issues. For help with your account or the app, please visit https://t.co/hD9DcBC6qB. Thanks for your patience!
support.spotify.com
Here to help! Find out how to set up and use Spotify. Learn about features, troubleshoot issues, and get answers to questions. Everything you need to stay in tune. For listeners, artists, brands,...
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@SpotifyCares
SpotifyCares
5 months
We're turning up the volume on summer hits in the Community! If you're an up-and-coming musician, check this out 👀
@AskSpotifyStars
Spotify Stars
5 months
🎶 Artists Wanted is BACK! 🎶 Are you an up-and-coming musician? Submit your original summer songs in the Community, and let your track shine! 🌞🌊 Submissions are open for edition 17 until June 28th!
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@SpotifyCares
SpotifyCares
6 months
Hi folks! If you had your playlist view reset and scroll back to the top recently - this should be resolved in an update that's rolling out. Once you get it, you should be good to go🎶 Check our Community for more info: https://t.co/RA3lKu81iF.
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community.spotify.com
Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Unde…
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@SpotifyCares
SpotifyCares
7 months
Hi folks! We can confirm there have been some issues with podcast episodes showing as unplayed. Not to worry! This has been fixed. Make sure to update your app to the latest version and you should be good to go. Happy listening 🎶
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community.spotify.com
Same for me, on Windows 11 app and iPhone app. No episodes are showing as 'Finished' now and I've completely lost track of where I am in a number of podca…
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@SpotifyCares
SpotifyCares
7 months
Everything’s looking much better now! Give us a shout if you still need help.
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@SpotifyCares
SpotifyCares
7 months
Hi everyone! We're aware of issues affecting the Spotify app and website loading. The right team is on it and working on a fix. We'll keep you posted on our Community at:  https://t.co/eHTWZiDKu8
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@SpotifyCares
SpotifyCares
7 months
We’re aware of some recent issues that should be all clear now! Thanks for your patience, you rock. Give @SpotifyCares a shout if you need anything.
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@SpotifyCares
SpotifyCares
7 months
Hi 👋 We've been working on your reports about the queue getting wonky if you use genre filters within your Liked Songs. Some improvements on the backend should help with this 🤞 Update to the latest app version and let us know how it goes on our Community
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community.spotify.com
Hey, Thanks for reporting this issue to us.   We’ve passed your info on to the relevant team, who are currently looking into it.   If you’r…
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@SpotifyCares
SpotifyCares
8 months
We hear you. We've a dedicated team who can assist you further with it. Just reach out to them by using this link: https://t.co/Q1ePfKsUOR. For anything else, we're right here for you.
support.spotify.com
Contact Customer Support - Spotify
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@SpotifyCares
SpotifyCares
8 months
We understand you! In this case, we suggest you to access the link: https://t.co/U0rZkYT1AI, then you will be connected with one of our specialist team. Also, We recommend deleting your first message as it contains private information. We have also deleted it from our end.
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@SpotifyCares
SpotifyCares
8 months
We understand. We'd recommend deleting your public message/screenshot as it contains your private info. Please reach out to our team at https://t.co/v7sLBrXgRY, and they'll be happy to help. Thank you.
support.spotify.com
Here to help! Find out how to set up and use Spotify. Learn about features, troubleshoot issues, and get answers to questions. Everything you need to stay in tune. For listeners, artists, brands,...
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@SpotifyCares
SpotifyCares
8 months
Got it. You can contact us by going to this link: https://t.co/U0rZkYT1AI. If you need us again, just give us a shout.
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@SpotifyCares
SpotifyCares
8 months
We understand. As you're having trouble access the support page, please email our team at support@spotify.com. So that our team can look into it for you and fix it. We hope this helps.
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@SpotifyCares
SpotifyCares
8 months
Please tap on the "Don't play this artist" option. This will block content from an artist across all devices. If the artist is featured in song/album from another artist it might still be playable. If you need a hand with anything else, we're always a post away.
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