Shaun Belding
@ShaunBelding
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Passionate about leaving the world a little better than I found it. #author #cx #customerservice #leadership
Canada
Joined April 2008
#4 Customer Service Story from 2025! Kam & Tim Bowles had to leave the plane because of a lost passport - and lose their their trip of a lifetime. Then a @Delta employee came running down the hall to tell them this: https://t.co/B9WZP30aGx
#customerservice #cx #Top10
beldingtraining.com
These are the top 10 Stories from 2024 about awesome customer service. They are great case studies for customer service training programs
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#3 Customer Service Story from 2025! She cared about the fifth grader who kept asking questions on her bus. She answered all of them – then took it to another level. 10 Years later, this is what happened https://t.co/evXZQNY5mg
#customerservice #cx #Top10
beldingtraining.com
These are the top 10 Stories from 2024 about awesome customer service. They are great case studies for customer service training programs
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#2 Customer Service Story from 2025! When I start my own subway station, Rodney is going to be the first person I hire. He spreads kindness because people should “sprinkle that stuff all over. Kindness is free.” https://t.co/AuWy4JojBn
#customerservice #cx #Top10
beldingtraining.com
These are the top 10 Stories from 2024 about awesome customer service. They are great case studies for customer service training programs
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#1 Customer Service Story from 2025! Amazing! USPS driver chases a runaway postal truck on foot, catches it, stops it, then tends to a coworker in the middle of a heart attack? That is NOT an average postman man story! https://t.co/Ij2CbEQgZw
#customerservice #cx #Top10
beldingtraining.com
These are the top 10 Stories from 2024 about awesome customer service. They are great case studies for customer service training programs
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#Top10 Customer Service Story from 2025: Ice Cream to the Rescue! https://t.co/HyEM84QCPR
#customerservice #cx
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#USPS route driver James Gray chased a runaway postal truck on foot, caught it, stoped it, then tended to a coworker in the middle of a heart attack. That is NOT an average delivery man story! https://t.co/Ij2CbEQgZw
#customerservice #cx #Top10
beldingtraining.com
These are the top 10 Stories from 2024 about awesome customer service. They are great case studies for customer service training programs
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People told us these customer service skills were insignificant... until they tried them https://t.co/i1PevLOYL4
#customerservice #cx #training
beldingtraining.com
Here are examples of four ‘insignificant’ skills that can make a very significant difference for you at work, and in your personal interactions:
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Many restaurants are showing short-term thinking! https://t.co/fRqji1bCYc
#customerservice #cx #restaurant
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AI can’t care. We can. But if you're in a customer service job and choose not to care, why shouldn’t a company replace you with a vending machine? https://t.co/OkhEwI6YjI
#cx #customerservice #AI
beldinggroup.com
Can you be replaced by a vending machine? Fifteen short years ago that would have been a tongue-in-cheek type of question. Not any more.
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Got a Customer from Hell? Before going all nasty on them, try this: https://t.co/2jpJcQsFYe
#difficultcustomer #customerservice #cx
beldingtraining.com
"Kindness in customer service, even with 'difficult' customers, can turn situations around and create positive outcomes."
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I wrote this article 7 years ago. I had no idea how prophetic it would be.... https://t.co/OkhEwI6qua
#customerservice #custserv #cx #ai
beldinggroup.com
Can you be replaced by a vending machine? Fifteen short years ago that would have been a tongue-in-cheek type of question. Not any more.
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Restaurants are sabotaging themselves. "‘Employee benefit surcharges?" Really. This is a practice that will come back to bite.
beldingtraining.com
Many restaurants are now focused on increasing their revenue through phantom charges—non-value-add charges on customers. Surcharges, unexpected fees and mandatory tips are popping up everywhere.
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Some customers can be really difficult. I know it sounds weird, but - try kindness
beldingtraining.com
"Kindness in customer service, even with 'difficult' customers, can turn situations around and create positive outcomes."
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If any business should understand the impact of CX, it's the restaurant industry. Sad that so many seem to be shooting themselves in the foot. https://t.co/fBxVr6mRgA
#customerservice #CX #custserv
beldingtraining.com
Many restaurants are now focused on increasing their revenue through phantom charges—non-value-add charges on customers. Surcharges, unexpected fees and mandatory tips are popping up everywhere.
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