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SendGrid Support

@SendGridSupport

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Official Twitter support channel for @sendgrid. We are here to assist you with any questions you may have 24/7! Follow @sendgrid_ops for status updates.

Denver, CO
Joined June 2019
Don't wanna be here? Send us removal request.
@SendGridSupport
SendGrid Support
1 year
Hi Gridders!.It has come to our attention that some users may be having issues logging in to their accounts. Our Engineering Team has confirmed this incident and are actively working on a resolution. Please refer to our Status Page for the latest updates.
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@SendGridSupport
SendGrid Support
1 year
UPDATE: You may check our status page for updates to the current outage below. Again, thank you for your patience while we work on this.
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@SendGridSupport
SendGrid Support
1 year
We're currently having an outage on our website and are investigating. We will update accordingly on our status page and here as well. Thank you for your patience.
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@SendGridSupport
SendGrid Support
1 year
Ahoy everyone! We made this difficult decision to sunset the Twilio Authy desktop apps in order to streamline our focus and provide more value on existing product solutions for which we see increasing demand. You can find more info about this here:
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@SendGridSupport
SendGrid Support
1 year
Ahoy! Just a friendly reminder about the EOL for Twilio Authy desktop app ending on March 19, 2024. Please check out our User Guide below for additional information. Thank you! .
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@SendGridSupport
SendGrid Support
2 years
Need a helping hand? We're here to assist! 👋 #CustomerService.
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@SendGridSupport
SendGrid Support
2 years
Ahoy! A number of customers have reported issues with the API, sign-ons, among other things. We are currently looking into this and will provide an update as soon as possible. Thank you for your patience!. Please check below for updates.
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@SendGridSupport
SendGrid Support
2 years
Attention Gridders. Some of you may have noticed that the "YOUR PRODUCTS" page may be incorrectly directing you to the "Billing" tab. Our Engineers have located the issue and are working towards a fix. Stay up to date at our status page here -.
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@SendGridSupport
SendGrid Support
2 years
It has come to our attention that some users may be having issues with logging in. Our Engineers are aware of this incident and are looking for a resolution. Please visit our Status Page for the latest information.
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@SendGridSupport
SendGrid Support
2 years
Good Afternoon Gridders!.Just a friendly reminder that on July 8th we will be having a scheduled maintenance on the network of our data centers. Check out this link for additional information and subscribe for the latest updates.
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status.sendgrid.com
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@SendGridSupport
SendGrid Support
2 years
Ahoy Gridders!.It has come to our attention that some users may be experiencing issues utilizing the legacy marketing feature. This does impact mail send for only our legacy marketing users. Please visit our status page for the latest information.
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@SendGridSupport
SendGrid Support
2 years
It looks like our Engineering Team has isolated the issue and is currently monitoring the status of this incident. Another update will be provided in our status page within the hour -
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@SendGridSupport
SendGrid Support
2 years
Ahoy Gridders. We're aware that some users may be experiencing delays with their email requests. Our Engineering Team is aware of this incident and they are currently looking into this. For the latest updates, please refer to our Status Page -
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@SendGridSupport
SendGrid Support
2 years
If you're not receiving an SMS notification, I'd recommend attempting to utilize the Authy App from a mobile device. App verification sends out a 1 time code and is a great alternative, especially when there are issues with SMS.
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@SendGridSupport
SendGrid Support
2 years
We have an update via our status page which you can check out below. Please subscribe for updates!.
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status.sendgrid.com
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@SendGridSupport
SendGrid Support
2 years
Ahoy! A number of customers have reported issues with the API, sign-ons, among other things. We are currently looking into this and will provide an update as soon as possible. Thank you for your patience!.
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@SendGridSupport
SendGrid Support
2 years
Happy Thursday Gridders!. It’s an oldie, but a good one!. Today we’re talking about the value of 2FA. To offer the best security for your account, please make sure your SMS and TOTP Authentications are set up!. Check out this link to learn more!.
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@SendGridSupport
SendGrid Support
3 years
Ahoy!.It is come to our attention that some users are experiencing issues with their contacts. Our Engineering team is aware of this and are looking into the issue. Please refer to our Status page for updates and DM us if you have any additional concerns.
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