Bill Pollock
@SFGOnService
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Services Industry Research Analyst & Consultant
Strategies For Growth℠
Joined October 2010
Great Tweet about how KPIs can help you to measure - and improve - your field service performance!
What gets measured gets done. See what key KPIs you should be looking at for better #fieldservicemanagement :
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Today’s business climate may be a riddle! But it doesn’t have to be a puzzle! Thanks, @localz, for posting our latest Analyst Take paper!
Building a strategic plan for service management is like working with a jigsaw puzzle: First, you need all the pieces; then you have to fit them all together. This report from @SFGOnService outlines how to get started: https://t.co/MqD5bZt63a .
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Just received our 58,000th visit to our https://t.co/sA4eMUnHuu Blogsite! Thanks to all of you for your support and encouragement over the years!
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Thanks, @SJNicastro, for inviting me to my second @TheFutureOfFS Podcast! My Mean-Time-Between-Podcasts (MTBP) is now 73!
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"Yesterday, Today and Tomorrow" have never been as important to the the survival and sustainability of a services organization! Our paper shows where you need to be on the time continuum! Thanks again, @localz!
The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points: https://t.co/joR5eKhwJC . #FieldService
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How Were You Planning to Use Market Research Data as Input into Your 2021 Strategic Plan?
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Thanks, @localz, for making this paper available for download! It uses the results of our 2020 Field Service Management (FSM) Survey to explain how different tomorrow’s services market is likely to be. More special reports to come!
The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points: https://t.co/5AZQkkX83m . #FieldService
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Thanks, @TheFutureOfFS, for posting! For more Blogs, articles and Analysts Take white papers on similar topics, check out our Blogsite at https://t.co/sA4eMUnHuu. See you there!
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Thanks, @FieldSquared, for retweeting! It’s also a good read for mid-week and beginning of the week,too!
Here's a great way to end the week. Check out the latest column from #fieldservice expert, Bill Pollock (@SFGOnService), "From Data to Knowledge: Making the Transition From Data Mining to Knowledge Discovery > https://t.co/IeEVPpaX2Z
@FTOnline #fieldservicemanagement
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SFG℠ Makes Four eBooks and 15 Analysts Take Papers Available for Licensing and Distribution
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Thanks to all of you for the 57,000+ visits to our Blogsite at: https://t.co/sA4eMUnHuu! It is my pleasure to write these Blog posts - and I'm grateful to all who have visited our site to read them! Many more to come!
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Transforming Targeted Market Research into Improved Customer Satisfaction & Retention
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Thanks, @localz, for retweeting my latest article in @FSNewsUK! Thanks for sharing with your customer base!
Time to raise the bar for customer experience in B2B field service, says @SFGOnService's Bill Pollock: https://t.co/7M09Btsa1E
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Thanks, @FSNewsUK, for publishing my latest article! Hopefully it will be of interest to your readers!
Now is absolutely the time we must start treating our Business to Business Accounts the same as our Business to Customers accounts writes Bill Pollock @SFGOnService
https://t.co/oEOruG2Qto
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Video Podcast #02: Using the LOTS Approach to Communications to Ensure Maximum Customer Reliance and Retention
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What's the best way to communicate with customers? We believe it to be the LOTS Approach that we developed several years ago: "Listen, Observe, Think, Speak"! Learn how to do communications the right way!
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We all have Property - and with Property, sometimes comes Casualty! Learn how a the right Field Service Organization (FSO) can help you in dealing with these matters through a segment-specific Field Service Management (FSM) solution! Thanks for retweeting, @FieldSquared!
With stats from the World Insurance Report, Cap Gemini details how the #insuranceindustry is shifting. Service expert Bill Pollock (@SFGOnService) explains why this segment benefits from #fieldservicesoftware. https://t.co/FCTtKxhRyP via @FTOnline
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Is your Field Service Organization (FSO) into Augmented Reality (AR)? It should be - or it'll be missing out on its Customers' Reality! AR is more important now than ever! Learn why by reading our latest Analysts Take paper! Thanks, @fieldaware!
Does your organization offer an Augmented Reality component? Based on the report by @SFGOnService, you may want to! See what else you’re missing in the report today! https://t.co/prRDQyhjng
#fieldservice
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Hey, @Localz, thanks for posting! As long as we will be dealing with turbulent times, we can use some guidance! Hopefully, our Analysts Take report can help!
Great insights for #fieldservice teams from @SFGOnService 🔍
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Thanks, @localz, for posting! This paper serves as a primer for all field service organizations to read!
Strategies for field service management in the aftermath of Covid-19 - from immediate-term planning, to new metrics for "new" service delivery. Don't miss these insights from @SFGOnService: https://t.co/6MDIVeROE6
#FieldServices #BusinessPlanning #FielsServiceManagement
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