Service Design Network
@SDNetwork
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SDN is the leading institution for expertise in #ServiceDesign, and the largest platform for exchange, communication and support for the diverse community.
Cologne, Germany
Joined July 2009
Join us, Service Design Network, as a @worlddesignorg member for this one-hour webinar on 19 November, and discover why Service Design has become essential at the strategic level, and how it can help you create lasting impact in your organization. ➡️ https://t.co/ZT2Yk7OlD4
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Let’s keep the spirit alive — become an SDN member and read all the case studies of our Service Design Award winners and finalists: https://t.co/wykychg89k
#SDGC25 #ServiceDesignAward #SDAward25 #ServiceDesign
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🎥 Missed the moment? Watch the Service Design Award Ceremony, held last October 16 during the Service Design Global Conference in Dallas and Online! https://t.co/3UBQYkQq1c
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🎥 Missed the moment? Watch the Service Design Award Ceremony, held last October 17 during the Service Design Global Conference in Dallas and Online!
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🎤 Join us for Memories, Moments, Magic where #SDGC25 volunteers share their behind-the-scenes experience. 📺 Live-streamed on SDN’s LinkedIn & YouTube 🔗 RSVP link: https://t.co/gC51RFZzWW
#CommunityVoices #ServiceDesign #SDN #DesignLeadership #Volunteering
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🎤 Join us for Connected by Design: #SDGC25 Community Voices Special nº014 📺 Streaming live on SDN’s LinkedIn & YouTube - RSVP now! 🔗 https://t.co/1tKpzCaaPU
#SDN #ServiceDesign #DesignLeadership #Partners #DesignEcosystem #Community #Design #Innovation #collaboration
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Thank you, @Chase — you made it happen! 🙌 #SDGC25 wrapped up with an unforgettable night of connection & celebration 🎉 Let’s keep it going — become a member & join our global SDN community 🌍 https://t.co/wykychfAjM
#ServiceDesign #SDN
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Thank you to everyone who joined the Service Design Global Conference 2025 — in Dallas and online. Recordings are available for attendees on RingCentral for 12 months: https://t.co/lRHZs9kyAk
#SDGC25 #ServiceDesignNetwork
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Turns out the 'secret sauce' I've been using for 4 years (personas! 🤫) is now the 'new normal' according to #SDGC25. Read all about it on LinkedIn! https://t.co/Q0aSoCqhQd
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💫 Closing Keynote - Katrina Alcorn, VP of Experience, Strategy & Innovation at @SamsClub, delivers a powerful reminder 💡 “Our ability to care is our most strategic asset.” #Servicedesign, she says, is not just about systems - it’s about delivering dignity. #EthicalAI #SDGC25
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🌍 Ryan Dias, Director of Product Strategy at @TechMahindra, on “From Future Adopters to Flagship Experiences.” Ryan challenges to reflect on the AI’s rapid growth without proper governance and regulation. #EthicalDesign #CXStrategy
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Rory Keddie & Shipra Kayan from @MiroHQ on “Designing #AI Transformation: Applying the Five Principles of #ServiceDesign.” 💡 Service designers have the superpower to guide organizations through AI transformation, connecting human needs with emerging tech. #SDGC25 #Innovation
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Shelley Evenson (eeSpace), #ServiceDesign pioneer & SDN co-founder, takes the stage with a visionary talk on “Agentic Systems.”🤖 We must now design for progressive autonomy. Shelley quotes Julie Zhuo “Diagnose with data and treat with design.” #AI #FutureofDesign #SDG25
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#SDGC25 Day 2 talks dive into how service designers step into boardrooms and shape leadership conversations. 💡 📸 Swipe through for highlights from an unforgettable day of learning, laughter, and bold ideas. #DesignLeadership #TransformationbyDesign
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Results of the Debate - 3% swing from disagree to agree. That was a tight debate!
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🔥 The Pixel Debate Returns! “Design in Every Team Kills Design?” Gabriela Salinas vs Daniel Tuitt, Facilitated by Nathalie Salas 👉 Who truly holds accountability for design? Is design everyone’s job, or does shared ownership risk diluting its craft? #SDGC25 #DesignLeadership
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🎙️ Live from #SDGC25 Marijke Jorritsma of @NASA's Jet Propulsion Laboratory, on “Reimagining Internal Systems: #ServiceDesign in High-Stakes Environments.” “It’s not a flow down, but a dynamic system one we can leverage to make meaningful change.” #SystemsThinking #Innovation
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🗞️ Live from #SDGC25 - Yvonne Tran from @nytimes on "How do we truly meet the needs of readers and build systems that can adapt, manage, and iterate at the speed of change?". Making a compelling case for design as a strategic partner. #ProductStrategy
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✈️ Live from #SDGC25 Tim Radville & Lisa Hingson on “Bringing Complex Services to Life Through Immersive Mockups in Southwest Airports.” 💬 “The world is not flat - journey map isn’t enough.” They bring physical immersion into our own design processes to uncover the unseen.
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