Yay! More illegal activity from @UPS_UK @UPS 😁 Order was paid at time of purchase through their website, but because they can’t find an invoice I haven’t paid so they don’t owe me any refund!! I mean, I’m not saying their entire tech infrastructure is non-existent, but… 🤷🏻‍♀️

Now @UPS_UK have simply stopped replying to emails, despite acknowledging that they have broken contract and must process a refund. What's going on inside your systems, @UPS ???

Give @TheDOLectures a follow. Such inspirational stuff for small businesses and creatives...

This simply isn't true, @ups_uk - I'm still waiting for ANY response from your team. At all.

It’s not like I’ve asked them to go above and beyond. I asked a courier firm to courier a parcel, paid them, followed all of their processes. Their customer service team have, at every stage, been at best incompetent and at worst rude and obstructive. No ‘service’ whatsoever.

And I’ve asked for confirmation of complaints escalation, without response.

Ohhhhhhh and I have repeatedly asked where my refund is, which they are ignoring.

Essentially: we lost your invoices. We didn’t know what to do, so we sent it back to you, without informing you that this was going to happen, despite being in live contact with you. Now we’re telling you it’s your fault…

When the parcel arrived back here today I contacted the team asking why they hadn’t dealt with my package properly and received this reply…

This was the point at which I received the email telling me the information had been received, and the parcel had been cleared for shipment. Not from the team I had been taking to. From an automated system. We all know what happens with their automated systems…

When I told them this, they simply told me that I had to create a new invoice. I explained that I didn’t have any of the information needed, as it had been autogenerated at point of sale by their system.

They then demanded I provide copies of aforementioned invoices. Which are auto-generated at point of shipping purchase. By their system. When I logged into my account to send them over, their own system won’t allow the customer to see these invoices…

@UPS_UK say I didn’t attach invoices. But they wouldn’t accept the parcel without checking these invoices. Meaning they lost them…

I wonder if @ups in China are expecting this parcel, as per this email? As the parcel is currently in my hall, having been returned to me without the invoices that were attached at point of courier collection (@UPS_UK wont accept a parcel without 3 attached commercial invoices)

Latest from @UPS_UK @UPS - incorrect information regarding my case, no apology for losing my invoice which was processed at time of handover to courier (hence not missing) and no further action, despite outstanding refund. #smallbusinessowner #upscustomerfail #customerservicefail

@UPS_UK sent me an email saying this parcel had been cleared for shipment. Today I received it, with a sticker saying I’d asked for it to be returned. Are there ANY couriers out there that can actually courier???

Just posted a photo

After months of using this account to converse with me they’ve now decided this isn’t the right account to use. Genius. Well played, @DPDgroup_news 😂😂😂

I mean, I can keep screengrabbing the info I’ve sent to @DPDgroup_news and copying and pasting it into the messages they claim don’t contain said info, but it’s just getting a bit tiresome. Meanwhile the artwork is still missing and no one is willing to compensate me.

Latest in the @DPDgroup_news failure saga! Parcel Monkey accepted our order via DPD. When the item arrived in the US, DPD decided they didn't want the parcel. It sat there until I chased it up. 2 months on and we are no closer to a resolution... £674 + £35.77 later...