Replicant has automated millions of emergency roadside calls to help people like you get home faster, with the speed and care of a trained agent. Now, you can experience it yourself: . It's not a test. It’s AI that's taking high-stakes calls every day.

🔊 One of the most game-changing features of Conversation Intelligence is the ability to analyze calls directly from the audio stream. Unlike other QA solutions that use written transcripts and keywords to score calls, CI leverages the latest multi-modal LLMs. That means

💡 Identifying critical patterns in your contact center shouldn’t require hours of investigative work. With Conversation Intelligence, you get immediate insights into call drivers so you can proactively address root causes, reduce call volume and improve CX. Turn on the lights

💡 With Conversation Intelligence, a constantly improving knowledge base is no longer a pipe dream. Keep your contact center’s info fresh with AI-powered suggestions based on common customer questions and factual agent responses. Turn on the lights in your contact center. Get

💡Conversation Intelligence makes it easy to drive agent performance without an endless cycle of manual call reviews. Start measuring agents on call outcomes, not script adherence, and easily build coaching plans with tailored recommendations. Turn on the lights in your

💡Start capturing the subtleties of tone, background noise, accents and more with insights that go far beyond traditional transcript analysis. Turn on the lights in your contact center. Get started with Conversation Intelligence today:

🗣️ LIGHTS ON: We're thrilled to officially introduce Conversation Intelligence – a powerful evolution of the Replicant platform. At a time where call volumes are higher than ever, the days of flying blind are over. Meet the contact center’s new secret weapon:. 💡 Full visibility

RT @cxtodaynews: The Evolution of AI in the Contact Center. CX Today’s Susie Harrison hosts Fred Fontes, GM of implementation and delivery….

🛍️ AI and the future of retail #CX:. With peak shopping season right around the corner, most retail contact centers are bracing for more calls. But with AI, brands can now naturally resolve 1,000s of common #retail requests – no more waiting.

RT @cxtodaynews: The Evolution of AI in the Contact Center. CX Today’s Susie Harrison hosts Fred Fontes, GM of implementation and delivery….

📸 Already picturing yourself at #Resolve24? Us too!. From our next-gen photo booth to our interactive Guess the Voice game, we can't wait unwind with you in between our industry-leading AI and CX panels!. Register to join us in Miami this Oct. 29-30:

🤔 What’s really going on in your contact center? . We analyzed 46K+ minutes of real customer service calls to reveal exactly where you should invest in AI for maximum impact. 📥 Get the report and start making data-driven decisions today:

🌴We're just over one month away from #Resolve24! Have you registered yet!? . At the only CX event designed to accelerate your AI goals, attendees of this year’s conference will:. 🏁Discover how GenAI is transforming CX.🏁Be the first to see game-changing new products

🎉We're thrilled to announce that Kim Scott, renowned leadership coach and author, will be the keynote speaker at #Resolve24!. Kim’s insights on leadership and feedback have proven to be game-changers for orgs of all sizes. Learn more and register today:

✍️ Save the date for our next AI in Action webinar!. In this session, we'll demo real conversations where AI successfully solves payments requests end-to-end without transfers to an agent. Register today: #ai #cx #contactcenter #customerservice

☀️ From pest control to landscaping to moving, summer is the busiest season for #ConsumerServices. See how Replicant helps contact centers provide faster customer service while making every interaction a white glove experience. 👇. Learn more:

🖥️ What makes Replicant the leader in resolution? Let us show you!. With an enterprise-ready platform and AI expertly designed for human-like conversations, leaders like you can spend less time piecing together solutions and more time getting callers the resolution they deserve.

🔥Integrating AI into your contact center shouldn't feel like a tightrope act. Learn how to get the most out of AI while avoiding common obstacles that suck the fun out of innovation and block you from getting real results. Get the free guide 👉

🔔NEXT WEEK: See conversational AI in action with a live, bite-sized product demonstration that takes just 30 min!. We'll walk through the use cases and features every CX leader should know and answer your questions about all things AI. Save your spot 👉