Replicant
@Replicant_AI
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AI that contact centers love đź’™
San Francisco, CA
Joined June 2018
“You can’t expect perfection on day one.” 💡 Tiger Tyagarajan says that’s where so many teams go wrong with #AI. Machines learn from every mistake. But humans? Not always. Watch the full Dialed In episode: https://t.co/U00YhdL0uD
#leadership #futureofwork
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Calls stacking up? Customers frustrated? That’s what happens when your AI can’t stay online.
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Wrong question: "Will AI work?" Right question: "How fast can we deploy it?"
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Automating tier-one calls costs pennies per interaction. But the real win? Agents who focus on complex, meaningful work stay longer and perform better. It's not about replacing people, it's about elevating them.
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40% of customers now expect 24/7 support. 36% demand greater personalization and speed. Start automating tier-one calls and freeing agents for complex work, today.
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61% of contact centers report more emotionally charged customer interactions. Your NPS is dropping not because of product issues, but because your CX infrastructure can't handle complexity at scale. Marketing can't outspend a broken customer experience.
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Your contact center either compounds efficiency or accumulates friction. There's no neutral. Every system you build is either making next quarter easier or harder.
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AI isn't disruption. It's evolution. The chance to do what you've always done, infinitely better.
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Infrastructure isn't about size or timing. It's about decision. The moment you choose to build for tomorrow, everything changes.
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The faster AI moves, the more human connection matters. The team behind our tech track your metrics more than they do ours. Don't just choose a vendor; choose a partner. #Partnerships #Replicant
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Everyone's looking for the big breakthrough. Stop waiting for perfect and start stacking improvements. A hundred 1% gains beats one moonshot every time.
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Stop celebrating your best agent's best day. Start delivering it consistently to everyone. We're ready to show you how. Just ask out partners. See true stories.👇
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Excellence without consistency is just luck. Industry leaders process hundreds of thousands of calls daily at consistent quality. But, the leaders have doubled CSAT and maintained it. That's engineering, not chance. #CX #BusinessLeaders
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The secret behind our industry-leading CSAT scores? People actually get excited talking to our AI agents. #CustomerService #CoversationalAI
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Ever feel like you're sitting on answers but can't find them? You are. #AI turns every customer conversation into data you can actually use. Then you fix what's broken. Our CEO, Gadi Shamia, explains → #AISolutions #CX
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They want to help. Broken systems won't let them. Fix the system, not the people.
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Your agents aren't resisting AI because they fear replacement.They fear another tool that doesn't work.
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