Rocket League Help
@RL_Support
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For official @RocketLeague or @RLSideswipe support please follow or mention @RL_Status, as this account is no longer active.
Joined April 2017
Starting today, @RL_Support is no longer active. If you require assistance on @RocketLeague or @RLSideswipe be sure to follow or mention @RL_Status for support! See you there! 👋.
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We're aware of a bug related to today's Llama-Rama Event. When unlocking Llama-Rama items, you may see a loading icon that doesn't disappear. Hit the back button or Esc, and the item will be added to your inventory.
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@BorgDorg Hi Jesse! In order to play Competitive, you would need to select one of the 4 playlists in order to proceed. Let us know if you need any more help!.
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Need help with Rocket League? You can talk with us here,or on
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@Lethamyr_RL Hey Lethamyr! Thanks for reporting this site to us. We have forwarded this to the correct team who will look into it to see what needs to be done! We appreciate you taking the time to bring this to us and hope you continue to enjoy playing the game.
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@Chinney98 Hey Chinney! Thanks for reaching out. Seems like you air rolled to the left just as the ball was coming. Let us know if you need anything else!.
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We received a high volume of tweets following the Salty Shores update this week. Thank you for your reports and your patience as we continue to send out replies. ⚽🏎️🚀🔥.
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@moudiiz_ Hey there! The map is indeed not going anywhere. After the event ends, Throwback Stadium will be available as a playable arena in Tournaments, Local Matches, and Private matches in the next feature update. We hope you enjoy it!.
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We are investigating reports of Xbox players not receiving purchased Keys this week. Please contact us here, or via
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@Floshke Hey there! We’re actively working on cross-platform party support for a 2018 release. :).
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@Lethamyr_RL Hey there, we appreciate your suggestion on adding new maps to the game. Player input is always very valuable to us, so thank you for sharing your thoughts!.
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@Its_JSTN @RocketLeague Hello Justin. We would love to review this for you. In order to provide further assistance you require to submit a ticket here so we can help out: Make sure to include screenshots or a video. Feel free to reach out to us if you need help on anything else!.
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@gregan25 Hey Mike, thanks for reaching out! Please note that this actually sounds normal. The matchmaking time also depends on the available players on that playlist and players that are around the skill level of the one queuing up. If they are high-level players, this is normal.
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@SuperSjoerd Hi there! Thanks for reaching out. We can confirm that we are already looking into this issue with the Black Yankii RL wheels. We apologize for any inconvenience but appreciate your patience as we continue investigating.
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Trouble signing into Xbox Live? The service is currently experiencing issues with sign-in, and a console power cycle may resolve the issue for you. Check @XboxSupport for more details/updates.
If you’re seeing errors when trying to sign into Xbox Live on Xbox One, please watch for updates as we investigate.
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@BeastBoundLive Hey there, we appreciate you taking the time to bring this report to our attention! We will definitely be looking into this. You can also use our in-game reporting feature: if you come across players like this in the future. Thanks!.
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@CrazyRamOne Hey there, to promote a fun and safe environment for our community, we review in-game reports and handle each case according to our Code of Conduct. For more info, check out:
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Need help with Rocket League? You can talk with us here, or on
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@JonsandmanTv @RocketLeague Hi there! We completely understand the anticipation for our Free-to-play date but kindly note that we don't have any additional information to share just yet! Please stay tuned as we'll be releasing more details in the upcoming weeks. Thank you for your patience!.
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@Lyaneii Hey Lya, we appreciate you taking the time to bring this report to our attention! We will definitely be looking into this and have passed your report onto the appropriate team who are looking into this case. Thanks!.
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@Carca_RL Hello. Thanks for bringing this to our attention. This type of behavior is unacceptable in our community. We'll take your report into account but remember to always keep using the Report feature to report players. We look at every report and take appropriate action. Thanks!.
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@Jaxxorl @RocketLeague Hello there 👀 If there's anything you need, feel free to let us know!.
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@israelromanok Hi there! Thank you for your interest in the DLC Packs. Kindly note that DLCs are no longer available for purchase, however, individual items from previous DLC packs may be available in the item shop at a later date. We really appreciate your wish to add them to your collection!.
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@xraptorv Hi there! The explanation behind this is the difference in Hz between replays and actual matches. The server runs physics at 120hz but records replay physics at 30hz. So a replay will technically be 1/4 as accurate as what actually happened.
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@Crscnd0 Hey Kaleb, we really appreciate all suggestions and, while we may not be able to guarantee all feedback ends up in the game, we'll definitely pass this on and see what can be done. Thanks!.
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@its_woodyyyy Hi there Woody! We're sorry to hear you're having issues with the game. Feel free to create a support ticket with further information about what is happening so we can assist you further: We'll be waiting for your ticket!.
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@Thanovic Hello there! We're always looking for ways to improve Competitive Tournaments, and we appreciate your feedback on this. Keep an eye on our social platforms and blog posts for any news on this. Thanks!.
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@nytrofadez Hey there, the ban appears to be for unsportsmanlike conduct. You can read more about bans and the escalation rate of bans here:
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@AztralRL Miss it no more, Maëllo! We have just released a small update for Steam which should address this issue. Please restart Steam if you have not received the update yet. Your Goal Explosion will then be back in your Inventory. Sorry for any inconvenience!.
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@jrelooc Hi Jannis! Demo'ing another player is fully permitted in the game and will not get you banned.
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@RoellHelena Hey there Helena! Congratulations on winning a Diamond Tournament and good luck on the rest of your matches! 🎉.
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Related to our Tournaments Update yesterday: If you are trying to view Crates, Decryptors and Keys in the Garage or while trading, please ensure 'Hide Crates' is not checked under Options>Gameplay.
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@Brammeke10 It's great seeing your enthusiasm for our latest game, Sideswipe. Don't worry, we'll soon be dropping Sideswipe for the whole Rocket league community to enjoy! We hope you enjoy it as much as we do.
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@Sizz Hey there! We're sorry you had these account troubles and we'll gladly look into this for you to see what we can do to help on our side. Could you please submit a help ticket so we can help out further: Thanks.
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@suurtje16 Hey Timo! The Tumbler will have Octane's hitbox and the '89 Batmobile will have Dominus'. We hope you enjoy this new content if you decide to get your hands on it! :).
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@SpencTyler02 Hi Spencer! We are aware that some players are experiencing matchmaking issues at the moment. We are investigating this issue and will share any updates as they are available. You can keep an eye out for the server's status: Thanks!.
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@pple57886082 Hi there! The RocketID will allow you to play Online with players that are on a different platform (cross-platform parties). However, this will not include cross-platform trading nor linking accounts that are on different platforms. Thanks!.
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@dkDeezNutz Hi there! Don't be scared to try your luck on the ranked matches! As you keep playing you'll get more confident, much better at each game, and rank up in no time 🏆. However, if you find out it's not your thing, you can always enjoy some private matches with your friends!.
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@FaamDab Hey there, we appreciate your suggestion to bring back the Skyline GTR! While Premium DLC Packs are no longer available for purchase, some DLC items may return to the Item Shop for individual purchase. Thanks!.
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@ExplosiveGyro Hi Jirair, thank you for bringing this player to our attention. Rest assured that we take player reports seriously and action is taken when our code of conduct is broken. We want to provide a safe and fun environment for our community and we appreciate your help with this!.
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@trashyymaddyy Hey there. We really appreciate this report against this team to help promote a fun and safe environment. These help us research and resolve complaints quickly. Chere her for reporting: This report is being investigated now by our team. Have a great day.
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@Lethamyr_RL Hello there. To further investigate why the item shop is not working as intended please send a ticket here so we can look into it: We are looking forward to hearing from you soon.
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@itscallmejoejoe Hi there! Looks like you got the angle just right on that one, wow! Curveballs are currently only possible in custom matches with the curveball modifier activated. Nice shot!.
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Don't see the DLC in your game just yet? Try restarting Steam or your console. ⚽🏎️🚀🔥
The Jurassic World Car Pack DLC is now LIVE on all platforms! Learn more about our latest Premium DLC at
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@RMLad_13 Thank you for sharing your thoughts of adding a Battle Royale game mode Josh! Please make sure to submit this idea on our Official Subreddit. You can find other players who support this idea and the developers participate more actively there. We appreciate your suggestion!.
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@Pansito_RL Hey there! Please use the in-game report system if you encounter toxic players or intentional throwing on our playing fields:
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@corruptedgabe @squishymuffinz Hey guys! If this happens again, please report the issue through a ticket so that our team can gather more information and we can look further into this issue: Thanks for sharing it with us, @jkbdoug! ;).
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@zephinux Hi there, we're sorry to hear about this in-game experience! Please be sure to report these players via the in-game Mute/Report button, and we'll take it from there. Thanks!.
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@klassux Happy birthday, Jason! :) Thank you for being part of our community. It is always gratifying to hear that Rocket League brings joy to one of our players' life. Our best wishes to you!.
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@goldpenguinsrl Hey Michael, we’re really sorry to hear about this! Since you've already reported this in-game with the Mute/Report button, rest assured we'll take it from here. Your collaboration with these reports is greatly appreciated!.
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@realderekkildow The report will always make it through to us and be taken into utmost consideration when investigating the player. Thanks!.
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@FenechEd Hello there! We're always looking for ways to improve the game, and we appreciate your feedback on adding Snowday Doubles to the game. Thanks!.
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@TempesztRL Hey there! Kindly note that the Season stages will unlock as the season continues. We hope you got awesome items from those packs!.
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@SunlessKhan Hey there, thanks for your idea! We encourage you to post this suggestion on our Subreddit, as it is the best place for our Devs and players alike to check it out. You can find it here:
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@ivankkkkkkkkkk Hi Ivan, we appreciate you taking the time to bring this report to our attention. We will definitely be looking into this further and can assure you that action is taken against any player found to break our Code of Conduct. We truly thank the collaboration from players like you!.
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@Real_tsun Hey there! While we can understand how annoying it is to have a teammate score intentional own goals to throw the game it does not legitimize to follow up with text harassment. Instead please use the in-game report feature to launch an investigation.
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@TDKnights26 Hey there! We appreciate your time to report a club name and we will take the corresponding actions. Please rest assured we review these reports and take actions against players who break our Code of Conduct. Thank you for your time and your help to create a safer community!.
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@margehog Hey there! While we can't promise anything, we can assure you that your suggestion to add this car is sincerely appreciated by us. Let us know if we can help with anything else!.
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@Soccerdevil14 Hey there! Kindly note that while your previous rank does play a part in the rank you're placed in, there are other factors we take into account. For instance, how easy your matches were for you. However, your feedback is very much appreciated!.
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@its_woodyyyy Hey there! We encourage you to post this suggestion on our Subreddit, as our Devs are constantly checking it for community input on how to improve the game! Check it out here: See you on the field!.
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@krodgers124 Hey Kyle! Good news, this is already in the works! We will be implementing cross-platform party play this September through our upcoming Rocket ID feature. You can read more about this here: We hope you're looking forward to it.
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@eddy_ferr Hey Eddy! We will have a new Challenge System with Rocket Pass 3. More details will be shared as we get closer to its release. In the meantime, your patience and understanding is much appreciated. Thanks!.
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PSA: player-to-player trading is currently disabled on all platforms, and we're working with @googlecloud on a solution. Thank you for your patience and understanding today, updates to follow via @RocketLeague.
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@yumi_cheeseman We haven't found one yet, but the pull-back racers are a great substitute when taking a break from playing Doubles!.
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@freya_haze @Lamborghini Hey there! We're happy to help you with this question. The Hitbox for the new Lamborghini is Dominus! Please let us know if you have any other questions!.
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@PacoPepeJr21 Hey Paco Pepe! Kindly note that Items from Licensed DLC Packs may return for individual sale in the Item Shop at a later date. However, we don't have any plans to share at the moment so be sure to keep an eye on our social media for any news.
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@doomseee Hey Doomsee! Worry not, this is something we're already aware of and doing our best to investigate the cause so we can fix it. Note that we don't have an exact time for the deployment of said fix, but we're definitely working on it. Thanks!.
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@thiccbath Hey there! We're glad to see how passionate you are and how much you'd like him to be added to the game. While we can't guarantee this may be added, we will definitely look into this and see what can be done. Thanks!.
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@FuriousbobRL Hey Nathaniel, we appreciate you taking the time to bring this report to our attention! We will definitely be looking into this case & while you may not get a notification for this, can assure you that action is taken against any player found to break our Code of Conduct. Thanks!.
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@realderekkildow Hey there! There is currently no way to avoid a player or prevent them from being your teammate. Anytime you run across players like this, make sure to report them in-game as it helps keep the game community safer/friendlier.
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@Sxrrt_ @RocketLeague These features are coming with the launch of Free to Play on the 23rd!.
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@Your_Daddy_21 Hey there! A loss will be counted regardless of the context. Winning or losing is the main factor to determine your progress.
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@WaytonPilkin @RocketLeague Hi Wayton! Sorry that you're having issues with the Play Again button. This is an issue we are currently looking into. Thank you for your patience as we continue to investigate.
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@Dwaggienite Congratulations on reaching Champion! We are happy to hear that you are enjoying Rocket League as much as we do. Good luck in your future matches and stay safe! 🚀.
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@Anthony_Ezio_21 @RocketLeague @PsyonixStudios @EpicGames Hey Anthony, thank you for the ping sound suggestion. It's very much appreciated!.
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@Lethamyr_RL Hey Lethamyr! We appreciate your time and effort to bring this possible issue with the Rank Restrictions system. To help us investigate this, could you please submit a support ticket with us: sharing more details & we'll be able to look into this. Thanks!.
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@Lewis_philo20 Hi Lewis! The explanation behind this is the difference in Hz between replays and actual matches. The server runs physics at 120hz but records replay physics at 30hz. So a replay will technically be 1/4 as accurate as what actually happened. We hope this information helps!.
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@Santiago_kid24 Hi there, we really appreciate your interest in obtaining the Nissan Skyline DLC. Items from Premium DLC Packs may return for individual sale in the Item Shop at a later date, so we suggest staying tuned on our social media for any related news. Thank you!.
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@PendrickRL @RocketLeague Hey there! Thanks for your interest but we still haven't announced the end of the Season but keep an eye out for any news!.
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@kobeiscoolin Hey Kobe, thanks for reaching out! Please note that the RocketID feature will be released on our next update, though we don't have a date just yet. Stay tuned!.
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@zalen557 Hey there! The Fast 4WD car was part of the Hot Wheels Triple Threat DLC Pack, however DLC Packs are no longer available for purchase. We do encourage you to keep an eye out in the Item Shop though as items from DLC Packs may return for individual sale at a later date. Thanks!.
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@ArchieRL_ Hey Archie, thanks for sharing your suggestion to add Penalty Shootouts with us! Feel free to share it on our Subreddit: While we can't make any promises, we can assure you that our developers are very active there.
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@BulletImperium Hey Adam! We do have plans to improve Inventory Management in a future update later this year. More details will be shared once we get closer to implementing it. Thanks for your input!.
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@batourl Hey there! Please note that we do not provide custom player titles by request. If you have any specific suggestions for player titles, however, feel free to share them on our official Subreddit:
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@MagiCraft_Shop @RocketLeague Hi there! Kindly note that this is a delayed notification of a previous loss and you weren't demoted as a result of that win. Sorry for the confusion!.
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@PYRO420NINJA Hey there! Thanks for being an active member of our community! While we do not disclose any actions that are taken, we can assure you that your report on this club name is sincerely appreciated! Let us know if we can assist you with anything else.
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@BMill124 Hey Bailey, we are sorry about this unpleasant experience! The best way to let us know about these cases is by using the Mute/Report button. It will immediately forward all relevant chat/match logs to our team for further investigation and helps us to resolve complaints quickly.
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@iampoquito Hi there! These rewards will still be according to your competitive rank and not your experience. This new tier system is something we are trying to separate the design of the rewards from the rank they belong to. Info on the distribution here:
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@_xavious_ Hey there, we’re sorry to hear you encountered this unsportsmanlike conduct! Please be sure to report this kind of behavior in-game with the Mute/Report button. We can assure you that these reports get taken very seriously, and your collaboration is much appreciated!.
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