Richard Harbridge
@RHarbridge
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I focus on sharing and finding better ways to work with technology: Microsoft MVP, strategist, speaker, author, and super-friendly advisor to hundreds of orgs.
Toronto, Ontario, Canada
Joined July 2008
What should we value about #AI? How should we shape the #FutureOfAI together with our #PositiveIntent? | @TEDxOshawa video is now up https://t.co/p16ewlsdiV
#TEDx #TEDxTalks @TEDx #GenerativeAI #Innovation #ArtificialIntelligence #DigitalAssistants #TechTrends
#TechTalks #GenAI
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Azure AI Foundry: Bridging the gap between innovation and security. Integrated controls, monitoring, and content safety features empower teams to build trustworthy AI without compromising on compliance. #AzureAI #AIFoundry #SecureInnovation
https://t.co/DeSFetaGLH
techcommunity.microsoft.com
Bridging the Gap: From Challenges to Solutions These challenges aren’t just theoretical—they’re already impacting organizations deploying AI at scale....
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Managers play a key role in making AI a success! With just 56% feeling supported in integrating AI agents, empowering our managers can make a huge difference—boosting realized value, critical thinking, and trust in AI. Let’s support our managers on their AI journey! #AIAdoption
techcommunity.microsoft.com
Research Drop in Brief: Managers are a catalyst of AI transformation as they bridge strategy and execution, but only 56% of managers feel they have the...
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Security meets innovation in Researcher with Computer Use. Enterprise-grade controls, secure virtual browsing, authenticated access, tailored reports using your work data, sandboxed environments, and user consent features ensure your data stays protected while unlocking powerful
techcommunity.microsoft.com
Today we’re excited to introduce Researcher with Computer Use in Microsoft 365 Copilot—a major step towards more autonomous AI that can confidently reason,...
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Consolidation fuels Copilot quality. Reduce ROT, converge sources of truth, and standardize content types—grounding data gets cleaner, answers get better.
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Proactive EX isn’t “more bots”—it’s better data. Reduce ROT, set sensitivity, and map owners; only then scale agents.
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AI you can trust starts with a bar to clear. Define reliability thresholds per use case before rollout—legal/HR get the highest bar. If it can’t meet accuracy + repeatability, it doesn’t ship. Why it matters: without explicit thresholds and verification, generative answers are
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Imagine this: An AI agent executes a 10-step process for you. You get the result in seconds. It looks right. It works. But could you verify each step? Would you even know how? That’s the paradox. As AI grows more competent, it also grows more opaque. And we need it most in the
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Governance that sticks is encoded, not emailed. Ship automations and templates for lifecycle, ownership, labelling, securing and reviewing—policy becomes product. Microsoft 365 governance is never guaranteed, it requires work. Make it easier with the right approach.
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EX moves from portals to predictions. But predictions without provenance erode trust. Add source, label, and last-reviewed to everything AI surfaces.
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Collaborative AI just got a boost! With Teams Mode for Copilot, you can now extend 1:1 Copilot chats into group discussions. Invite colleagues, share context, and let AI support your group's workflow with streamlined, transparent, and secure collaboration at your fingertips.
techcommunity.microsoft.com
Today we’re introducing Teams Mode for Microsoft 365 Copilot: a simple, secure way to bring your co-workers into your Copilot conversations, turning...
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30-60-90 for sprawl: 30 = inventory & owners, 60 = remediate top risks, 90 = lock templates, enforced policies & lifecycle automation. Momentum beats mandates. Microsoft 365 sprawl success starts somewhere.
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Follow these 5 key practices for successful AI agent adoption: 1️⃣ Inspire with relevant scenarios 2️⃣ Expand beyond Q&A 3️⃣ Write clear instructions 4️⃣ Refine and iterate 5️⃣ Measure ROI. Using these five success factors consistently can transform early excitement that fizzles out
techcommunity.microsoft.com
Matt Wolodarsky, a principal program manager at Microsoft, has led an early access program of more than 90 customers, testing out how no-code agents in...
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Exciting news! Microsoft Teams named a Leader in Gartner Magic Quadrant for UCaaS. Simplicity, intelligence, and security are at the forefront of innovations. Grateful to be a part of a community whose users and partners are shaping the future of unified communications!
techcommunity.microsoft.com
We’re excited to share that Microsoft has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) worldwide,...
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Governance-in-a-box: a site template with prebuilt nav, content types, tags, “last reviewed,” and a page owner field. Ship the template, not a PDF policy.
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What’s fascinating about the new Copilot App Builder and Workflow agents is how they democratize app and flow creation — but also reveal the hidden complexity behind them. As more people build with AI, they start to see why context and knowledge sharing matter. The details in
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Consolidation wins die in change fatigue. Pair each consolidation with a “better than before” promise: faster search, fewer steps, clearer owners. Prove it with metrics. Microsoft 365 consolidation and Copilot change work better together.
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Don’t renovate the kitchen before anyone learns to cook with the new tools. 🍳 We’ve been treating AI like a remodel. It’s not. It’s how we cook—together. Augment: use the appliances well (notes, drafts, summaries). Adapt: write the recipes so the whole team can repeat the win.
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Experience the next level of collaboration with Threads in Teams channels! Take control of your conversations: use Chat for instant exchanges, Channels to unite teams and resources, Post layout for key updates, and Threads for deep, focused discussions. Personalize your workflow
techcommunity.microsoft.com
Teams continues to evolve to help your team work faster, simpler, smarter. Now threads in channels are generally available. It combines the simplicity of...
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Shadow answers happen when official ones are hard to find. Fix the foundation and let AI pre-answer FAQs where people work. Measure deflection, time-to-answer, and confidence. Confidence and Copilot need content.
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Consolidate vs. integrate? Decide by latency, sovereignty, control plane complexity, and migration cost. Document trade-offs, success metrics, and rollback paths. Microsoft 365 Copilot sits in the middle of many connect vs consolidate discussions today.
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