✅ Ransomware protection.✅ Business continuity with zero disruption. 🛡️ Stay resilient. Stay available. Stay ahead. 📞 Schedule a demo today → contact@pointel.com.

CCaaSSync ensures uninterrupted contact center operations by automatically syncing Genesys Cloud configurations in real-time to a standby environment. ✅ Fast failover during outages.✅ Automatic sync of routing, agents, and configurations.

Disaster-Proof Your Contact Center with CCaaSSync .Downtime can be devastating — lost revenue, poor CX, and reputational damage. #Genesys #ContactCenter #DisasterRecovery #CCaaSSync #RansomwareProtection #CustomerExperience #BusinessContinuity #CloudResilience

DCCM empowers supervisors to make instant changes to agent skills, queues, and routing-without waiting for IT or deployment cycles. 🔄 React on the fly. 📈 Boost service levels. ⏱️ Cut response time. Don’t let unexpected events slow down your contact center. contact@pointel.com.

🚨 Unplanned Downtime? Traffic Spikes? Agent Shortage?. Handle it all in real time with Pointel’s Dynamic Contact Center Manager (DCCM). 💡. #Genesys #CustomerExperience #CallCenterManagement #Pointel #DCCM #RealTimeRouting #WorkforceManagement #GenesysCloud #AgentTools #CCaaS

Trusted by enterprises to prevent outages and protect customer experience. 👉 Learn more: 📩 contact@pointel.com | 📞 +1 (732) 744-0440.

🔍 Instantly track who changed what, when, and where across your Genesys environment. 🔔 Get real-time alerts on critical changes.🧩 Roll back with ease using detailed audit logs.📊 Ensure compliance, accountability, and uptime.

🛡️What if you could see every configuration change in real time?.With Pointel’s CMS Audit & Alert, now you can. #ContactCenter #GenesysCloud #CMS #AuditAndAlert #CustomerExperience #PointelSolutions #ConfigurationManagement #CX #Pointel #AuditAlert

Is your contact center truly customer-focused?. Our latest blog dives into how Pointel CXi helps you turn raw interaction data into meaningful, real-time decisions that elevate customer experience and agent performance. Don’t miss it:

✅ Automate onboarding & offboarding.✅ Sync agent data across systems.✅ Reduce license waste & boost compliance.✅ Improve security and scalability. From minutes to moments — streamline your provisioning today. 📩 Schedule a demo: contact@pointel.com.📞 +1 (732) 744-0440.

Meet Pointel ID & Access Manager – your all-in-one, automated solution for managing agent profiles, licenses, skills, and access across platforms like Genesys, Salesforce, NICE CXone, and Amazon Connect.

Tired of juggling agent access across multiple systems?.Manual provisioning drains time, resources, and your team's productivity. #Pointel #IDAccessManager #GenesysCloud #WorkforceOptimization #ProvisioningMadeEasy #CXTools #AutomatedProvisioning #ContactCenterSolution

Happy Independence Day from Pointel! 🎆. Today, we celebrate the spirit of freedom, innovation, and unity that defines this great nation. Wishing you and your loved ones a safe, joyful, and inspiring 4th of July!. #IndependenceDay #FourthOfJuly #Pointel #USA #ProudToBeAmerican

💡Whether it’s a misconfiguration, unexpected downtime, or a last-minute rollback — CMS keeps your contact center stable, efficient, and always ready. 📩Ready for visibility that transforms operations?. 👉Email us at contact@pointel.com or call +1(732) 744-0440 for a live demo.

With CMS, gain full control over contact center environment:.✅ Instantly audit and track every change.✅ Get real-time alerts on critical updates.✅ Roll back to previous configurations in seconds.✅ Compare environments to spot discrepancies.✅ Backup and restore with a click.

Too many changes. Not enough visibility?.Managing your Genesys configuration shouldn't be a guessing game. #Genesys #CX #PointelCMS #ConfigurationManagement #GenesysCloud #ContactCenterSolutions #CustomerExperience #GenesysConfigurationManagement #GenesysAdministration #Pointel

✨ Give your agents the power to focus on what matters most — your customers. 📧 Contact us at contact@pointel.com or call +1 (732) 744-0440 for a live demo!.

💬 Screen-pops, call controls, CRM integrations, and a user-friendly interface — all designed to boost productivity and elevate CX. ✔ Pre-built integrations (Salesforce, Epic, Facets).✔ Multi-channel support – voice, chat, email & more.✔ Quick deployment, easy customization.

Agent Interaction Desktop is a customizable, ready-to-deploy softphone that gives your customer service team everything they need at their fingertips.

Empower Your Agents. Enhance Every Interaction. Empower Your Agents with the Right Tools – Instantly!.Say goodbye to repetitive questions and clunky interfaces. #AgentProductivity #CRMIntegration #ContactCenter #CustomerExperience #AgentDesktop #CX #Genesys #IVR #Softphone #CX