AskPlutus
@Plutus_Support
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The Official @Plutus Support Account
Joined March 2023
Gift Cards Settlement Update We regret to inform you that there are ongoing delays with gift card settlements. We are actively working with our banking provider to release your funds so your purchase can be completed or the amount can be returned to you. Please rest assured
PutusGifts Settlement Delays We are currently experiencing settlement delays affecting gift card purchases due to issues at partnered banking services. We are actively working to resolve these issues. If the problem persists, rest assured that you will receive a timely refund
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PutusGifts Settlement Delays We are currently experiencing settlement delays affecting gift card purchases due to issues at partnered banking services. We are actively working to resolve these issues. If the problem persists, rest assured that you will receive a timely refund
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PLUS Beta On-Chain Rollout Begins Today 🔵 🇪🇺 EU-only | Payouts are being delivered to eligible customers who requested on-chain payouts. Full details → https://t.co/zKlbbp7rnY
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Here is what we did… We kept building. We kept delivering. Noise didn’t slow us down, it fueled us. We have a solid plan to speedrun every obstacle: Built the foundation for utilities. ✓ Fixing core banking as we speak. That means the essentials people expect: full
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Early Black Friday Offer is here! 🇪🇺 EU-only | Unlock 10% cashback for up to 12 Months → https://t.co/pzLHikZiBA
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⏰ Reminder: Tomorrow is the last day to join our 10% Cashback Promo! 🇪🇺 EU-only | Get 10% Cashback & free PLUS payouts by reaching your new Reward Level → https://t.co/p6xCaxPMzr
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Unlock New Reward Level & Earn 10% Cashback! 🇪🇺 EU-only | Read full terms → https://t.co/p6xCaxPMzr
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Promotional Trials Reminder: Customers joining promotional free trials must opt out before the trial ends, as stated in recent emails, or subscription charges may apply for continued use of the service. If you have any questions, please contact support:
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Refund Update: If you didn’t move your Cashback to your card balance before this release, your activation +PLUS has already been refunded. ✅ — AskPlutus Team
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Scheduled Maintenance Notice Our SEPA payments processor will perform maintenance tomorrow, Oct 16 (04:15–04:30 BST). During this short window, SEPA Instant Payments may be delayed or temporarily fail. Please wait until your payment is fully processed before retrying.
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Nice like update from @plutus on how their cashback is displayed in app. Now you can see each individual transactional earning, making it easier to identify against a purchase. As a Legend reward stacker, my real world fiat return each month is getting more and more $PLU
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We did it first! @Steam
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Metal Pricing Update 💳 We’ve gone the extra mile! Based on your feedback, the second-release Grandmaster plan price has been adjusted to £1,499 (down from £1,699). Even better: all customers who purchased at the higher price have already been refunded the difference—no action
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SEPA Instant Payments Outage We’re aware of an issue impacting EUR top-ups, refunds & PlutusSwap Premium. Outbound SEPA Instant → rerouted as SEPA Credit Transfers (normal timeframes apply). Inbound SEPA Instant → unavailable. Our partners are investigating. UK (GBP)
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Plutus Metal Card Extension! Have Questions? Find all your answers in our FAQs: https://t.co/uLVG3FE4md For anything not covered above, please drop it below.
plutus.it
The Plutus Metal returns with three exclusive 12-month extensions plans for our savviest customers. All 2024 Metal Card Grandmaster plan benefits (previously £/€1,250 annually) are included in all...
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Incident Update: Subscription Charge Error During our system transition last week, some customers may have seen an unexpected subscription charge. This was due to a system error, and refunds were immediately issued. No action is required. Here’s how we turned this challenge
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@MrPoolBeDead @DDhopn Hey there, If you have opted out, any charge you see is an error and will be refunded immediately. Please reply to your previous ticket so we can investigate this for you. -Phil
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Please note multiple layers are still materialising (MID tracking and partnership sign-offs). It’s early days, but progress is strong and improving fast. The UX and values offered are only getting better, and outweigh monthly subscription costs. Major rollout arriving early Q4!
@RossMotley @imaginecurve @plutus Even better, I just checked and my balance is now all available. Look at this cashback from @plutus and @imaginecurve all for everyday spending. What a duo. Why wouldn’t you want free money???
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Expired Card Creation Error - Update We’re pleased to let you know that the recent issue preventing customers from creating new cards has now been fully resolved. If your card had expired and you were unable to generate a replacement, please try setting up a new one now, it
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