Plutus_Support Profile Banner
AskPlutus Profile
AskPlutus

@Plutus_Support

Followers
2K
Following
213
Media
62
Statuses
3K

The Official @Plutus Support Account

Joined March 2023
Don't wanna be here? Send us removal request.
@Plutus_Support
AskPlutus
5 days
Gift Cards Settlement Update We regret to inform you that there are ongoing delays with gift card settlements. We are actively working with our banking provider to release your funds so your purchase can be completed or the amount can be returned to you. Please rest assured
@Plutus_Support
AskPlutus
16 days
PutusGifts Settlement Delays We are currently experiencing settlement delays affecting gift card purchases due to issues at partnered banking services. We are actively working to resolve these issues. If the problem persists, rest assured that you will receive a timely refund
4
7
11
@Plutus_Support
AskPlutus
16 days
PutusGifts Settlement Delays We are currently experiencing settlement delays affecting gift card purchases due to issues at partnered banking services. We are actively working to resolve these issues. If the problem persists, rest assured that you will receive a timely refund
14
1
8
@Plutus_Support
AskPlutus
18 days
PLUS Beta On-Chain Rollout Begins Today 🔵 🇪🇺 EU-only | Payouts are being delivered to eligible customers who requested on-chain payouts. Full details → https://t.co/zKlbbp7rnY
1
3
17
@DDhopn
Danial Daychopan
22 days
Here is what we did… We kept building. We kept delivering. Noise didn’t slow us down, it fueled us. We have a solid plan to speedrun every obstacle: Built the foundation for utilities. ✓ Fixing core banking as we speak. That means the essentials people expect: full
27
20
45
@Plutus_Support
AskPlutus
28 days
Early Black Friday Offer is here! 🇪🇺 EU-only | Unlock 10% cashback for up to 12 Months → https://t.co/pzLHikZiBA
23
17
36
@Plutus_Support
AskPlutus
1 month
⏰ Reminder: Tomorrow is the last day to join our 10% Cashback Promo! 🇪🇺 EU-only | Get 10% Cashback & free PLUS payouts by reaching your new Reward Level → https://t.co/p6xCaxPMzr
12
3
11
@Plutus_Support
AskPlutus
1 month
Unlock New Reward Level & Earn 10% Cashback! 🇪🇺 EU-only | Read full terms  → https://t.co/p6xCaxPMzr
21
15
29
@Plutus_Support
AskPlutus
2 months
Promotional Trials Reminder: Customers joining promotional free trials must opt out before the trial ends, as stated in recent emails, or subscription charges may apply for continued use of the service. If you have any questions, please contact support:
11
1
6
@Plutus_Support
AskPlutus
2 months
Refund Update: If you didn’t move your Cashback to your card balance before this release, your activation +PLUS has already been refunded. ✅ — AskPlutus Team
@plutus
Plutus
2 months
Your Cashback just levelled up đź’¸ Update the app and see what's new!
3
3
6
@Plutus_Support
AskPlutus
2 months
Scheduled Maintenance Notice Our SEPA payments processor will perform maintenance tomorrow, Oct 16 (04:15–04:30 BST). During this short window, SEPA Instant Payments may be delayed or temporarily fail. Please wait until your payment is fully processed before retrying.
0
1
6
@Plutus_Support
AskPlutus
2 months
@JKcrypto69
JK
2 months
Nice like update from @plutus on how their cashback is displayed in app. Now you can see each individual transactional earning, making it easier to identify against a purchase. As a Legend reward stacker, my real world fiat return each month is getting more and more $PLU
18
10
32
@Plutus_Support
AskPlutus
2 months
0
2
5
@Plutus_Support
AskPlutus
2 months
We did it first! @Steam
@koalkiest
koalkiii 🇸🇪
3 months
huh what
1
4
9
@Plutus_Support
AskPlutus
3 months
Metal Pricing Update  💳 We’ve gone the extra mile! Based on your feedback, the second-release Grandmaster plan price has been adjusted to £1,499 (down from £1,699). Even better: all customers who purchased at the higher price have already been refunded the difference—no action
7
2
17
@Plutus_Support
AskPlutus
3 months
SEPA Instant Payments Outage We’re aware of an issue impacting EUR top-ups, refunds & PlutusSwap Premium. Outbound SEPA Instant → rerouted as SEPA Credit Transfers (normal timeframes apply). Inbound SEPA Instant → unavailable. Our partners are investigating. UK (GBP)
1
0
5
@Plutus_Support
AskPlutus
3 months
Incident Update: Subscription Charge Error During our system transition last week, some customers may have seen an unexpected subscription charge. This was due to a system error, and refunds were immediately issued. No action is required. Here’s how we turned this challenge
3
0
13
@Plutus_Support
AskPlutus
3 months
@MrPoolBeDead @DDhopn Hey there, If you have opted out, any charge you see is an error and will be refunded immediately. Please reply to your previous ticket so we can investigate this for you. -Phil
0
1
0
@DDhopn
Danial Daychopan
3 months
Please note multiple layers are still materialising (MID tracking and partnership sign-offs). It’s early days, but progress is strong and improving fast. The UX and values offered are only getting better, and outweigh monthly subscription costs. Major rollout arriving early Q4!
@JKcrypto69
JK
3 months
@RossMotley @imaginecurve @plutus Even better, I just checked and my balance is now all available. Look at this cashback from @plutus and @imaginecurve all for everyday spending. What a duo. Why wouldn’t you want free money???
6
3
18
@Plutus_Support
AskPlutus
3 months
Expired Card Creation Error - Update We’re pleased to let you know that the recent issue preventing customers from creating new cards has now been fully resolved. If your card had expired and you were unable to generate a replacement, please try setting up a new one now, it
3
0
4