Paystack Support
@PaystackSupport
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18,628
Official support for @paystack ! Helping African merchants accept payments from anyone, anywhere in the world ❤️💪🏿
Joined January 2018
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Pinned Tweet
Hello team, you can now check what business debited you when you receive a debit alert that simply has PAYSTACK as the narration. Look up the details of your transaction at ❤️
🚀 Have you ever received a Paystack debit alert for a transaction you don't recognise?
Say hello to Transaction Lookup, a new tool that helps you quickly look up which business debited you.
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@dee_dorwiz
@PolarisBankLtd
Hi there! We are so sorry to hear this. Please can you send us a DM so we can try to trace the transactions and assist?
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@Jemimalifestyle
Hi Jemima! So sorry to hear this. Could you kindly send us a DM so we are able to look at these transactions and confirm if they were processed via Paystack, so we can assist appropriately?
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@Kingslynoni
Hi Chinonso! Thanks for reaching out. We're yet to receive a DM from this handle. Could you kindly check and if possible, resend the message so we can assist appropriately?
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@Jemimalifestyle
Hi Jemima, we are sorry to hear this. So we can assist appropriately, kindly send us a DM with the details of the debits you received. We'll be on the lookout for your message.
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@iamkvngdavid_
@UBAGroup
@NigerianNavy
@kingtalldee
@ESEII_
@enyzman
@Yelathebeast
@AGuyLikeOdims
@odinkz44
@omenkish1
@MisterTamz
@ThisIsRollo
Hello David, we're so sorry to hear about this. Can you please DM your phone number so we can give you a call and resolve this?
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@pixelDahn
Hey there! In situations like this, we usually find that this is a debit for a payment you made to a business using Paystack. Could you please send us a direct message so we can help trace this transaction?
You can also check who debited you at
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@liquidGold38
@paystack
Hi LiquidGold, PAYSTACK PAYMENTS LTD in the document refers to an old and inactive integration.
Our Paystack-Titan integration is a separate, compliant entity in partnership with Titan Trust Bank. Hope that helps.
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Hi team, we’re currently experiencing a high volume of support requests, resulting from the network downtimes.
Please rest assured that we’re working to resolve each request as quickly as possible 💙
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@ronaldnzimora
@AyoolaAbiola20
Hi Ayoola, we've a direct connection to Shopify which you can use to get started easily. Please see for more information. Let us know if you need any help
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Hi team,
Some of our 3rd-party network partners in Nigeria, Ghana, and South Africa are down, impacting some of our services.
We’ll let you know once all channels are fully restored.
Please see our status page for more context 💙
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@jcamii2018
Hello Jude, the money has been sent to your bank. Can you let me know if you provided the RRN to them? And if yes, what was their response?
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@Gods_Own100
Hi there, sincere apologies for the experience. Could you kindly send us a DM so we can take a look at this and assist?
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Hi there! Happy to answer any questions and resolve issues ASAP - DMs are wide open!
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@OLAOLUWA_01
Hello Olaoluwa, sorry to hear about that. If you have been scammed via Paystack, we will like to look into this. Please send an email to help
@paystack
.com with the debit alert you received and we will trace your funds right away
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@HQawiyy
Hi Abdul-Qawiyy, Paystack has a direct partnership with Shopify and you don't need Zapier to integrate it 😃. Please see for help on this
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@iamjohnsonemma
@ronaldnzimora
@Zoe_Maranatha
Hello there, you can integrate Paystack into Clickfunnels as well using Zapier. We have an integration in Early Access at .
@Zoe_Maranatha
you can reach out to us if you need any help on this and we'll be glad to help
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Hi Aransiola! Thanks for reaching out. Kindly send us a DM and we'll be glad to assist you.
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@seunosewa
Thanks for the suggestion, Seun. We're adding more samples and we'd be sure to prioritize Python
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@UzomaEbere1
@SheCodeAfrica
All the best Uzoma! You can find the documentation for our Android SDK at and please feel free to reach out if you've questions.
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📣 Hey everyone!
✨We're testing a new feature for Paystack’s Checkout product this week and are looking for volunteers to test. If you frequently pay online, then you’re the right person to test this with us!
🔗 Please sign up at and we'll be in touch!
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@paystack
@1NGCustomer
Hello Ifeanyi, we have added this request to our March sprint. By the end of the month, this will be available. Will send you a message when it is ready. Thanks for the feedback
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@jcamii2018
We're sorry to hear about this, Jude. This is valuable feedback and we'll work on much warmer and helpful responses
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@ikoziii
Hi Kola! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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[status] Scheduled (Aug 3, 2022, 21:00 CET): We have received word from our partner, Vodafone, that they will be carrying out maintenance on their systems from 9:00PM on Wednesday, August 3rd, to 9:00AM on Thursday, August 4th.
Duri…
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@favourezeiheany
@General_Oluchi
@paystack
Hi Eze! Thanks for reaching out. We've responded to your email now, and can confirm that your payout for today is currently being processed and should be received before the close of business. Let us know if you require any further assistance.
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@PaystackSupport
Some Nigerian banks recently suspended international and USD transactions on Naira cards which means that some customers in Nigeria will not be able to pay in USD using their Naira cards.
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@wode_maya
Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@kelch03
Hi Josh, unfortunately we don't have any unpaid internship positions at the moment. We do run internship programmes from time to time however and we will sure reach out to you when conducting the next one
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[status] Completed: The scheduled maintenance has been completed.
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@Kali_Burger_Bar
Hi there, thanks for reaching out.
To receive a refund for your transaction, you will need to reach out to Racksterly: racksterly
@gmail
.com or visit your bank to file a chargeback on this transaction.
I hope this helps.
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@vineboderek
@Olushola_k
@paystack
Hi Vinebo, we have this feature in beta. If you're interested, you can send an email to support
@paystack
.com so we can look at exposing it to your business.
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@Uncleking___
@iamTONITONES
@ZenithBank
Hi there, we are so sorry to hear this. Kindly send us a DM with the details of these debits so we can trace them and assist appropriately.
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@7signxx
Hi Idris! Thanks for reaching out. We've responded to your DM now. Kindly let us know if you require any further assistance.
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@therealsalma__
@Drager4434
Hi Drager! Kindly reach out to your bank and ask them to file a fraud claim on the transaction. They will assist and work on getting your funds back to you. Feel free to send us a DM if you have further questions.
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@Agentamine__
Hi Innocent! We are really sorry about this.
Could you please send us a direct message so we can trace these transactions and help out appropriately?
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@TheOmonose
Hi Alakowe! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@Sir_Carstic
Hi there! Thanks for reaching out. We've responded to your DM. Let us know if you require any further assistance.
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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@ThatSisekeloGuy
Hi there, thanks for reaching out!
Pay with Apple Pay is currently only available to Nigeria-based Paystack merchants. We aim to bring this to our merchants in Ghana and South-Africa soon.
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@Untrammeled315
Hello there! Thanks for reaching out. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@Abiodun_Dammie
Hello Abiodun! Sincere apologies for the delay in receiving your funds. Could you please send us a DM so we can help out appropriately?
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@adelani_oyebola
Hi Adelani! At the moment, there's no option to use a custom domain, but we hear you and will pass on your suggestion to the Commerce team!
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@mysafevendors
Hi there! Thanks for reaching out. Although their customers would still be able to pay them, payouts would be on hold pending the completion of their upgrade to a registered business. Let us know if you have any follow up questions or need further assistance.
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@stripe
@elazzabi_
@paystack
Ditto, Ahmed. we're not yet available in Morocco but you can register your interest at and we'll let you know as soon as we launch in Morocco!
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@SiteAntipas
Hi there! We're fully interested in expanding across Africa, and Cameroon is on our radar. We'll be sure to let you know once we launch!
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@Big_papi_0
@ZenithBank
@thepamilerin
Hello, deeply sorry to hear about this. This was a transaction done via a business that uses Paystack and we're actively investigating the matter. Could you kindly DM us your email address and phone number so that we can keep you updated on our investigations?
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@DeLordEmperor
@hayckins1
@paystack
Regarding personal accounts, we have a Starter Business option where Nigerian businesses can sign up using their BVN and any government-issued ID to get activated. You can read more about this at .
Please let us know if you have any more questions!
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@bj_rexx
Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a DM so we can trace your payment attempt and help out appropriately?
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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@PaystackSupport
Hey there! Thanks for reaching out with this issue.
Could you please send us a direct message so we can help out? We'll be looking forward to your message!
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@ThatSisekeloGuy
Hi there, thanks for reaching out to Paystack. Yes! Pay for me is available to all Paystack merchants in Ghana, Nigeria and South Africa.
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@misterfredrick
Hi there! This depends on the role - and job description. We'd advise you apply first. Working conditions could be discussed/negotiated upon hire.
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@stewarty2k
@unicodeveloper
Hi there, might help. You can also check the issues section of the repo for similar issues resolved in the past.
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@docneto
Hi there! We might be able to help with this. Could you please send us a dm so we'd see how we can get that done?
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@fozadoza
Hi there, please give us more info via the contact form on our website and a member of our team will take this up. Here's a link to the form - .
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@thepreco9dayz
Hi there, so sorry to hear about this. Can you please share the debit alert you received so we can look into this?
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@sinzubaba
@segebee
@edidiongmekong
Hi there, Paystack has a feature called Payout on Demand that allows you to receive your payout before it is due. Please see this detailed article for how to get access to Payout on Demand
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@Mxrated2
Hello there! Sincere apologies for the trouble with this transaction.
Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@SarahAdesemoye
Hi Sarah! We understand that this is an inconvenience, and we apologize. Please note that the referees you provide can be current or corporate account holders of any Nigerian bank. It does not have to be Zenith Bank.
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@EssietIme
Please accept our sincere apologies for the delay. We will share an update with you as soon as we have one.
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@carolinewabara
@paystack
@zapier
Hey Caroline! We actually have Zapier in beta right now. Will DM you a link to join
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@sheriphdeyn
Hello there! Thanks for reaching out. Please send us a DM so we can trace your payment attempt and assist.
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[status] Investigating: Transfers to bank accounts in Nigeria might experience a slight delay due to downtime from one of our technical partners.
There might also be a delay in confirming deposits for transactions, top-ups and paym…
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@eurekioconnects
Hi there! We have already started testing in Ghana and will be live soon. USSD is also in finishing stages - we recently enabled payments via 737# for instance, and there will be more coming soon
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@AniChikere
Hello Jerry! Sincere apologies for the trouble with this transaction. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@NicWondering
Hello Nic, Thank you for suggesting this feature!
We're working on making USD available to our South African merchants :)
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@Gentlekboy
Hi there! Thanks for reaching out! Paystack commerce simply offers tools and guides to help businesses sell products online. You can find more detailed information on Paystack commerce here I hope this helps!
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@AdamAnonymous10
Hi Adam! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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Hi there, thanks for reaching out. Kindly send us a DM so we can look into this and assist appropriately.
@myaccessbank
it’s 1 year since I made transfer to
@paystack
by bank transfer.
@SportyBetNG
said my bank should be the one to reverse back the payment from
@paystack
. How do I get my money back
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@Akin_sammy
Hi there! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@DeLordEmperor
@hayckins1
@paystack
Hello Emperor! Thank you for your questions. Our Nigerian office is located at 126 Joel Ogunnaike, GRA, Ikeja in Lagos. However, we're all working from home due to the pandemic, but you can always reach us via email at support
@paystack
.com or right here on Twitter
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@tRaWwQuan
Hi Ololade, our sincere apologies for the experience. Kindly send us a DM if this hasn't been resolved so we can get some information and assist appropriately.
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@AbdulYekyn
Hi Olalekan! Sincere apologies for the trouble with this. Could you please send us a DM so we can trace your payment attempts and help out appropriately?
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@Mfonobong_RPh
Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a DM so we can trace your payment attempt and help out appropriately?
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@Adex797
Hi there! Sincere apologies for this experience. Please send us a DM with details of your transaction so we can assist you better.
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@Idyidy001
Hello Idy, we're genuinely sorry to hear about this. Please send an email to help
@paystack
.com so we can investigate this together with Zenith Bank. We assure you we take this very seriously and we'll ensure you get your funds back.
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Hi
@Shopify
users. You might have seen this message 👇🏾 on your Shopify Dashboard stating that Paystack will not be available on your checkout after July 31.
This is nothing to worry about. We'll explain how you can continue receiving payments on your store via Paystack.
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@TheRealAlero
Hi Alero! Thanks for reaching out. We've responded to your DM now. Kindly check and get back to us with the requested details as soon as you can, so we can assist.
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@brightutd
Hi there! We're so sorry you haven't received value. This is an issue we've observed, and is currently being worked on. Your account would be credited shortly.
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@iTameLions
Hi Tanímọ̀la! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@CodePoetPro
Hi Oluwafemi! Our BVN verification service is currently unavailable due to regulatory sanctions preventing non-banks from providing BVN verification services. You can check our other verification options here- . Cheers!
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@verygoodbadboy0
Hi there, thanks for reaching out! Could you please send us a direct message so we can take a look at this and assist?
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[status] Scheduled (Aug 3, 2022, 23:00 CET): Maintenance will begin as scheduled in 60 minutes.
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@real_pygod
Hi Michael, thanks for reaching out. Here is our account number verification API -. For the error, please check and confirm that you are passing the correct keys for that environment. You can send a DM if you need further help.
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