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Paystack Support Profile
Paystack Support

@PaystackSupport

Followers
8,380
Following
1
Media
15
Statuses
18,214

Official support for @paystack ! Helping African merchants accept payments from anyone, anywhere in the world ❤️💪🏿

Joined January 2018
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@PaystackSupport
Paystack Support
4 years
Hello team, you can now check what business debited you when you receive a debit alert that simply has PAYSTACK as the narration. Look up the details of your transaction at ❤️
@paystack
Paystack
4 years
🚀 Have you ever received a Paystack debit alert for a transaction you don't recognise? Say hello to Transaction Lookup, a new tool that helps you quickly look up which business debited you.
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@PaystackSupport
Paystack Support
1 year
@dee_dorwiz @PolarisBankLtd Hi there! We are so sorry to hear this. Please can you send us a DM so we can try to trace the transactions and assist?
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@PaystackSupport
Paystack Support
4 months
@Jemimalifestyle Hi Jemima! So sorry to hear this. Could you kindly send us a DM so we are able to look at these transactions and confirm if they were processed via Paystack, so we can assist appropriately?
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@PaystackSupport
Paystack Support
1 year
@Kingslynoni Hi Chinonso! Thanks for reaching out. We're yet to receive a DM from this handle. Could you kindly check and if possible, resend the message so we can assist appropriately?
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@PaystackSupport
Paystack Support
4 months
@Jemimalifestyle Hi Jemima, we are sorry to hear this. So we can assist appropriately, kindly send us a DM with the details of the debits you received. We'll be on the lookout for your message.
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@PaystackSupport
Paystack Support
3 years
@iamkvngdavid_ @UBAGroup @NigerianNavy @kingtalldee @ESEII_ @enyzman @Yelathebeast @AGuyLikeOdims @odinkz44 @omenkish1 @MisterTamz @ThisIsRollo Hello David, we're so sorry to hear about this. Can you please DM your phone number so we can give you a call and resolve this?
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@PaystackSupport
Paystack Support
2 years
@pixelDahn Hey there! In situations like this, we usually find that this is a debit for a payment you made to a business using Paystack. Could you please send us a direct message so we can help trace this transaction? You can also check who debited you at
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@PaystackSupport
Paystack Support
6 months
@liquidGold38 @paystack Hi LiquidGold, PAYSTACK PAYMENTS LTD in the document refers to an old and inactive integration. Our Paystack-Titan integration is a separate, compliant entity in partnership with Titan Trust Bank. Hope that helps.
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@PaystackSupport
Paystack Support
2 months
Hi team, we’re currently experiencing a high volume of support requests, resulting from the network downtimes. Please rest assured that we’re working to resolve each request as quickly as possible 💙
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@PaystackSupport
Paystack Support
5 years
@ronaldnzimora @AyoolaAbiola20 Hi Ayoola, we've a direct connection to Shopify which you can use to get started easily. Please see for more information. Let us know if you need any help
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@PaystackSupport
Paystack Support
2 months
Hi team, Some of our 3rd-party network partners in Nigeria, Ghana, and South Africa are down, impacting some of our services. We’ll let you know once all channels are fully restored. Please see our status page for more context 💙
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@PaystackSupport
Paystack Support
3 years
@jcamii2018 Hello Jude, the money has been sent to your bank. Can you let me know if you provided the RRN to them? And if yes, what was their response?
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@PaystackSupport
Paystack Support
1 year
@Gods_Own100 Hi there, sincere apologies for the experience. Could you kindly send us a DM so we can take a look at this and assist?
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@PaystackSupport
Paystack Support
5 years
@OLAOLUWA_01 Hello Olaoluwa, sorry to hear about that. If you have been scammed via Paystack, we will like to look into this. Please send an email to help @paystack .com with the debit alert you received and we will trace your funds right away
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@PaystackSupport
Paystack Support
6 years
Hi there! Happy to answer any questions and resolve issues ASAP - DMs are wide open!
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@PaystackSupport
Paystack Support
2 years
Hi Aransiola! Thanks for reaching out. Kindly send us a DM and we'll be glad to assist you.
@Ayobami_p
Ayobami
2 years
@paystack hello, please
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@PaystackSupport
Paystack Support
1 year
@seunosewa Thanks for the suggestion, Seun. We're adding more samples and we'd be sure to prioritize Python
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@PaystackSupport
Paystack Support
6 months
📣 Hey everyone! ✨We're testing a new feature for Paystack’s Checkout product this week and are looking for volunteers to test. If you frequently pay online, then you’re the right person to test this with us! 🔗 Please sign up at and we'll be in touch!
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@PaystackSupport
Paystack Support
5 years
@HQawiyy Hi Abdul-Qawiyy, Paystack has a direct partnership with Shopify and you don't need Zapier to integrate it 😃. Please see for help on this
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@PaystackSupport
Paystack Support
5 years
@iamjohnsonemma @ronaldnzimora @Zoe_Maranatha Hello there, you can integrate Paystack into Clickfunnels as well using Zapier. We have an integration in Early Access at . @Zoe_Maranatha you can reach out to us if you need any help on this and we'll be glad to help
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@PaystackSupport
Paystack Support
6 years
@paystack @1NGCustomer Hello Ifeanyi, we have added this request to our March sprint. By the end of the month, this will be available. Will send you a message when it is ready. Thanks for the feedback
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@PaystackSupport
Paystack Support
5 years
@UzomaEbere1 @SheCodeAfrica All the best Uzoma! You can find the documentation for our Android SDK at and please feel free to reach out if you've questions.
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@PaystackSupport
Paystack Support
3 years
@celestocalculus Thanks for pointing this out. We'll push a fix!
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@PaystackSupport
Paystack Support
3 years
@jcamii2018 We're sorry to hear about this, Jude. This is valuable feedback and we'll work on much warmer and helpful responses
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@PaystackSupport
Paystack Support
1 year
@ikoziii Hi Kola! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
5 years
@Barac_Al Yes! Check
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@PaystackSupport
Paystack Support
2 years
[status] Scheduled (Aug 3, 2022, 21:00 CET): We have received word from our partner, Vodafone, that they will be carrying out maintenance on their systems from 9:00PM on Wednesday, August 3rd, to 9:00AM on Thursday, August 4th. Duri…
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@PaystackSupport
Paystack Support
8 months
@favourezeiheany @General_Oluchi @paystack Hi Eze! Thanks for reaching out. We've responded to your email now, and can confirm that your payout for today is currently being processed and should be received before the close of business. Let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
2 years
@PaystackSupport Some Nigerian banks recently suspended international and USD transactions on Naira cards which means that some customers in Nigeria will not be able to pay in USD using their Naira cards.
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@PaystackSupport
Paystack Support
1 year
@Agentamine__ Hi Innocent! We are really sorry about this.  Could you please send us a direct message so we can trace these transactions and help out appropriately?
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@PaystackSupport
Paystack Support
1 year
@Uncleking___ @iamTONITONES @ZenithBank Hi there, we are so sorry to hear this. Kindly send us a DM with the details of these debits so we can trace them and assist appropriately.
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@PaystackSupport
Paystack Support
3 years
@PiCortex Awesome! Well done, team!
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@PaystackSupport
Paystack Support
5 years
@IAmMrMeks Hi there! Kindly follow the steps outlined in this article to get that done -
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@PaystackSupport
Paystack Support
6 years
@kelch03 Hi Josh, unfortunately we don't have any unpaid internship positions at the moment. We do run internship programmes from time to time however and we will sure reach out to you when conducting the next one
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@PaystackSupport
Paystack Support
2 years
@wode_maya Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
2 years
@TheOmonose Hi Alakowe! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
2 years
@7signxx Hi Idris! Thanks for reaching out. We've responded to your DM now. Kindly let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
4 months
@therealsalma__ @Drager4434 Hi Drager! Kindly reach out to your bank and ask them to file a fraud claim on the transaction. They will assist and work on getting your funds back to you. Feel free to send us a DM if you have further questions.
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@PaystackSupport
Paystack Support
4 years
@vineboderek @Olushola_k @paystack Hi Vinebo, we have this feature in beta. If you're interested, you can send an email to support @paystack .com so we can look at exposing it to your business.
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@PaystackSupport
Paystack Support
2 years
@PaystackSupport We are taking a look at your DM now and will get back to you shortly.
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@PaystackSupport
Paystack Support
4 years
@Kali_Burger_Bar Hi there, thanks for reaching out. To receive a refund for your transaction, you will need to reach out to Racksterly: racksterly @gmail .com or visit your bank to file a chargeback on this transaction. I hope this helps.
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@PaystackSupport
Paystack Support
1 year
@Sir_Carstic Hi there! Thanks for reaching out. We've responded to your DM. Let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
3 years
@ThatSisekeloGuy Hi there, thanks for reaching out to Paystack. Yes! Pay for me is available to all Paystack merchants in Ghana, Nigeria and South Africa.
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@PaystackSupport
Paystack Support
6 years
@stewarty2k @unicodeveloper Hi there, might help. You can also check the issues section of the repo for similar issues resolved in the past.
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@PaystackSupport
Paystack Support
1 year
@Mxrated2 Hello there! Sincere apologies for the trouble with this transaction.  Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
1 year
@Untrammeled315 Hello there! Thanks for reaching out. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
9 days
[status] Investigating: Transfers to bank accounts in Nigeria might experience a slight delay due to downtime from one of our technical partners. There might also be a delay in confirming deposits for transactions, top-ups and paym…
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@PaystackSupport
Paystack Support
5 years
@thepreco9dayz Hi there, so sorry to hear about this. Can you please share the debit alert you received so we can look into this?
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@PaystackSupport
Paystack Support
5 years
@SiteAntipas Hi there! We're fully interested in expanding across Africa, and Cameroon is on our radar. We'll be sure to let you know once we launch!
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@PaystackSupport
Paystack Support
5 years
@Big_papi_0 @ZenithBank @thepamilerin Hello, deeply sorry to hear about this. This was a transaction done via a business that uses Paystack and we're actively investigating the matter. Could you kindly DM us your email address and phone number so that we can keep you updated on our investigations?
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@PaystackSupport
Paystack Support
2 months
@EssietIme Please accept our sincere apologies for the delay. We will share an update with you as soon as we have one.
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@PaystackSupport
Paystack Support
3 years
@NicWondering Hello Nic​, Thank you for suggesting this feature! We're working on making USD available to our South African merchants :)
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@PaystackSupport
Paystack Support
2 years
@PaystackSupport Hey there! Thanks for reaching out with this issue.  Could you please send us a direct message so we can help out? We'll be looking forward to your message!
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@PaystackSupport
Paystack Support
3 years
@fozadoza Hi there, please give us more info via the contact form on our website and a member of our team will take this up. Here's a link to the form - .
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@PaystackSupport
Paystack Support
5 years
@steveamaza Hi Steve! How can we be of help?
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@PaystackSupport
Paystack Support
11 months
[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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@PaystackSupport
Paystack Support
10 days
@SarahAdesemoye Hi Sarah! We understand that this is an inconvenience, and we apologize. Please note that the referees you provide can be current or corporate account holders of any Nigerian bank. It does not have to be Zenith Bank.
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@PaystackSupport
Paystack Support
3 years
@stripe @elazzabi_ @paystack Ditto, Ahmed. we're not yet available in Morocco but you can register your interest at and we'll let you know as soon as we launch in Morocco!
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@PaystackSupport
Paystack Support
8 days
@sheriphdeyn Hello there! Thanks for reaching out. Please send us a DM so we can trace your payment attempt and assist.
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@PaystackSupport
Paystack Support
2 years
[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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@PaystackSupport
Paystack Support
2 years
@KingArthur_1987 Hi Arthur! We're always happy to help. Have a great day!
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@PaystackSupport
Paystack Support
5 months
@sinzubaba @segebee @edidiongmekong Hi there, Paystack has a feature called Payout on Demand that allows you to receive your payout before it is due. Please see this detailed article for how to get access to Payout on Demand
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@PaystackSupport
Paystack Support
4 years
@DeLordEmperor @hayckins1 @paystack Regarding personal accounts, we have a Starter Business option where Nigerian businesses can sign up using their BVN and any government-issued ID to get activated. You can read more about this at . Please let us know if you have any more questions!
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@PaystackSupport
Paystack Support
6 years
@carolinewabara @paystack @zapier Hey Caroline! We actually have Zapier in beta right now. Will DM you a link to join
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@PaystackSupport
Paystack Support
3 years
@ThatSisekeloGuy Hi there, thanks for reaching out! Pay with Apple Pay is currently only available to Nigeria-based Paystack merchants. We aim to bring this to our merchants in Ghana and South-Africa soon.
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@PaystackSupport
Paystack Support
5 years
@misterfredrick Hi there! This depends on the role - and job description. We'd advise you apply first. Working conditions could be discussed/negotiated upon hire.
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@PaystackSupport
Paystack Support
4 years
@adelani_oyebola Hi Adelani! At the moment, there's no option to use a custom domain, but we hear you and will pass on your suggestion to the Commerce team!
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@PaystackSupport
Paystack Support
5 years
@docneto Hi there! We might be able to help with this. Could you please send us a dm so we'd see how we can get that done?
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@PaystackSupport
Paystack Support
2 years
@bj_rexx Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a DM so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
6 years
@eurekioconnects Hi there! We have already started testing in Ghana and will be live soon. USSD is also in finishing stages - we recently enabled payments via 737# for instance, and there will be more coming soon
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@PaystackSupport
Paystack Support
3 years
@NaijaoddsC Thank you! ❤️🙏🏿
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@PaystackSupport
Paystack Support
4 months
@0x9ice Hi there! Great question. For Nigerian businesses using our API, the currency is in kobo which means you have to multiply by 100 when passing an amount in Naira. This also applies the other way around when fetching the amount. Hope this helps. Feel free to send us a DM if you
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@PaystackSupport
Paystack Support
8 months
@favourezeiheany @jaminszn Hi Eze! Thanks for reaching out. We've responded to your DM. Let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
5 years
@Idyidy001 Hello Idy, we're genuinely sorry to hear about this. Please send an email to help @paystack .com so we can investigate this together with Zenith Bank. We assure you we take this very seriously and we'll ensure you get your funds back.
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@PaystackSupport
Paystack Support
2 years
@OluwaGb23950643 Hey there! Thanks for reaching out with this issue.  Could you please send us a direct message with a screenshot of the issue you're facing and your Paystack Business name, so we can help out? We'll be looking forward to your message!
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@PaystackSupport
Paystack Support
3 years
@suleDI Hello there! Sincere apologies for the trouble with this transaction.  Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
5 years
@Cherish_vic Hello Vic, for the pilot, only the Full Stack Web Development course is available. There are no openings for UI/UX design yet
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@PaystackSupport
Paystack Support
1 year
@zazagttw Hi there, thanks for reaching out. We can see we responded to your DM last week but you're yet to provide the requested detail. Kindly check and get back to us as soon as you can, so we can assist.
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@PaystackSupport
Paystack Support
2 years
@cchukudebelu We sincerely apologize for this mixup. Nigerian merchants can receive USD payouts if they have a Zenith USD account. Please see this guide if you do not have one yet - Kindly send us a DM if you have follow-up questions on this.
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@PaystackSupport
Paystack Support
2 years
@timotebz Hello Tim! Thanks for reaching out to us. You can go through our Developer Documentation at to see how to integrate Paystack. If you need more help with this, kindly send us a DM so we can suggest suitable documentation for your use case.
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@PaystackSupport
Paystack Support
2 years
@iamBMeazy Hello there! Sincere apologies for the trouble with this transaction.  Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
2 years
@dcwhatwhat Hi Jamie, thanks for considering us. Kindly send us an email at hello @paystack .com and a member of our team will get back to you as soon as possible. Cheers!
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@PaystackSupport
Paystack Support
3 years
@mide_writes Hello Ayomide, Paystack accepts payments via credit cards. Please send us a DM if you have any further questions.
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@PaystackSupport
Paystack Support
5 months
@Ladykhair1 Hi there, we have responded to your DM. Kindly let us know if we can help with anything else.
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@PaystackSupport
Paystack Support
1 year
@christineibiang @nteoniro Hello Christine, you can check out @DecodeFintechHQ , where the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next! Previous episodes are available at
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@PaystackSupport
Paystack Support
2 years
@TeniolaUthman Hello there, thanks for reaching out to us. We currently do not offer investment plans. Right now, we are focused on helping businesses collect and process payments from their customers/clients all over the world. Cheers!
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@PaystackSupport
Paystack Support
5 months
@TheRealAlero Hi Alero! Thanks for reaching out. We've responded to your DM now. Kindly check and get back to us with the requested details as soon as you can, so we can assist.
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@PaystackSupport
Paystack Support
2 years
@Mr_UsmanJO We're always happy to help. Let us know if you need any further assistance.
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@PaystackSupport
Paystack Support
5 years
@OludotunL Hi Oludotun - please send us a DM if you have questions or need help with your integration.
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@PaystackSupport
Paystack Support
3 years
@SeunKOlajide Hi Olajide, thank you for reaching out! For automatic debits, you can make use of the Recurring Debits feature and set it up to charge the customer when they give the instruction for the charge. Here's the guide -
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@PaystackSupport
Paystack Support
4 months
@AdamsyJame58806 Hi Josh! Thanks for reaching out. Could you please send us a DM so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
5 years
@xenauk Hi there, please send an email to hello @paystack .com and we'll look into this for you!
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@PaystackSupport
Paystack Support
2 months
@Eniolaanimi Hello there! Sincere apologies for the trouble with this transaction. Could you please send us a direct message so we can trace your payment attempt and help out appropriately?
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@PaystackSupport
Paystack Support
1 year
@etrilicious Hi Manuel! Thanks for reaching out. We've responded to your DM now. Kindly check and get back to us as soon as you can.
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@PaystackSupport
Paystack Support
2 years
[status] Scheduled (Aug 3, 2022, 23:00 CET): Maintenance will begin as scheduled in 60 minutes.
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@PaystackSupport
Paystack Support
4 years
@CallMeJossy @thecableng @paystack Hello Jossy, Paystack isn't defunct. We're still fully operational and will continue to provide you you with our service!
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@PaystackSupport
Paystack Support
2 months
@iTameLions Hi Tanímọ̀la! Thanks for reaching out. We've responded to your DM now. Do let us know if you require any further assistance.
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@PaystackSupport
Paystack Support
5 years
@paystack @CodePoetPro Hey Oluwafemi, we'll like your feedback on Paystack Go. Can you please send a phone number we can reach you on?
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