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Patreon Support Profile
Patreon Support

@PatreonSupport

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38K
Following
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Statuses
38K

Here to help with quick questions from 9-4 M-F Pacific time. Official support for @Patreon Check server status: https://t.co/ATAT7zRdHh

San Francisco, CA
Joined November 2015
Don't wanna be here? Send us removal request.
@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We're aware of an issue where edits to tier descriptions are not saving. We'll provide an update as we come closer to a….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We are experiencing issues with Messages at this time. We are investigating this issue.
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: Login with Facebook is currently broken for all users. We are investigating the issue and will share updates as we have….
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@PatreonSupport
Patreon Support
2 years
RT @Patreon: Patreon has entered the chat 💬 Starting today, we’re rolling out access to community chats: a new space designed for creators….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We are now successfully processing PayPal transactions for Australian Dollars (AUD).
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We're experiencing higher than normal declines for PayPal transactions processing Australian Dollars (AUD). We are worki….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We've begun to retry payments that declined as a result of a payments system upgrade, and will continue to do so through….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: The issue involving payouts via Payoneer has been resolved. We have reached out with next steps to creators who have bal….
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@PatreonSupport
Patreon Support
2 years
You can also contact your card issuer to confirm the charge is valid and retry that card, or try a different payment method by visiting Settings > Billing History.
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@PatreonSupport
Patreon Support
2 years
We will auto-retry all declined payments caused by this issue throughout the month. If your payment was declined, you can expect us to retry that declined charge. We appreciate your patience while we work to resolve this issue ASAP and are deeply sorry for the interruption.
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We've identified and fixed an issue that prevented some patrons from successfully retrying payments marked as fraudulent.
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We've traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: Payoneer payouts are now re-enabled for majority of our creator base. We will follow up with next steps for the affected….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We are actively testing Payoneer payouts with a small group of users. Once we confirm those are working properly, we wil….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We have fixed the root cause and are working actively with Payoneer to restore payouts. We expect to restore them today,….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraud….
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@PatreonSupport
Patreon Support
2 years
We are aware of an issue regarding a slight increase of declined payments. We are actively investigating this situation and appreciate your patience while it is resolved.
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We are actively working on a fix for the root cause and expect to have an update by tomorrow morning, 10 AM Pacific Time….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We've temporarily disabled Payoneer payouts. Stripe and Hyperwallet payouts should not be affected. We've identified a r….
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@PatreonSupport
Patreon Support
2 years
RT @PatreonStatus: We are investigating an issue with payouts and have temporarily disabled all payouts. We'll share updates at https://t.c….
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