PUBG: BATTLEGROUNDS Support
@PUBG_Support
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Official service status updates for @PUBG PC/Xbox/PlayStation || For customer support and articles: https://t.co/o6IoR8YHQk
Joined July 2017
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PC players, we've deployed a new test build to test our weapon skin system, as well as other changes and fixes. Jump on and check it out. You can read the full patch notes here:
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PC Players: The new map Vikendi is now available to play on the PUBG: Test Server!. Read the full Update #24 patch notes:.
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Xbox Players: We’re temporarily taking Xbox Test Servers offline to address reports of widespread server and matchmaking issues. We’ll post an update here once the issues have been resolved.
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PC players, the live server maintenance is now over and everyone can log in to get a free PUBG anniversary weapon skin: Year One - SCAR-L. Thank you for being with on this journey! Read more about the free weapon skin in our dev blog:
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PC Players: Update #27 now on the Test Server. - More loot on Erangel.- Flare Gun changes.- Weapon balance changes.- Buff to the M16A4.- New Weapon MP5K.- The new Survivor Pass 3: Wild Card.- Reduced aim punch when shot by enemies.and more!. Patch notes:.
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PC Players: PC 1.0 Update #20 is now on the test servers!. Check out the new Beryl M762 AR and new Sanhok-exclusive Scooter. We've also implemented lots of bug fixes and quality of life improvements. Read the full patch notes here: .
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Team Deathmatch comes to PUBG with Update 6.2!. Intense 8v8 fights across 7 different battlefields pulled from your favorite maps with respawns and health regen enabled. First team to 50 kills or most kills in 10 minutes wins. Full details:
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Xbox players, we have a new patch for you with quality of life improvements in gameplay and UI, as well as crash and bug fixes. You can read the detailed patch notes here:
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PC Players: Update #30 is now on the test server!. This update introduces the first iteration of Ledge Grab, new BRDM-2 vehicle, new Deagle handgun, explodable Gas Cans, performance improvements, bug fixes and more. Full details and patch notes:.
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PC Players: Maintenance is complete and Update #24 is now live!. Go check out Vikendi, our overhauled parachuting system, and more!. Read the updated patch notes here:
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Xbox & PS4 Players: Public Test Servers (PTS) will be online soon with Vikendi our newest map, two new weapons, the snowmobile and more!. Download now and be ready to play on the PTS at Dec 20 9pm PST / Dec 21 6am CET. Xbox: PS4:
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Vikendi will arrive on the PC Test Server later tonight!. An announcement will be made on official channels once Vikendi is available to play.
Introducing Vikendi: A brand new map wreathed in snow. Winter has come to #PUBG and you'll need to adapt if you want to survive. Play Vikendi starting tonight on PC Test Server! Launches on PC Live Server Dec. 19 and in January for PlayStation 4 and Xbox One.
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PC Players: Update #27a patch notes are now available. This update features a new map: The Moon, level 4 helmets, revenge bomb, step counter, a collaboration with @WJacky101 and more!. Patch notes:
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PC Players: Update #25 is now available on the Test Server!. ✅Bizon SMG.✅Snowmobile.✅Canted Sight.✅Vikendi Moonlight Weather.✅Vikendi Loot Rebalance.✅Set Default Fire-Modes per Weapon Class. Read all the changes and extensive list of bug fixes here:.
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PUBG Help has been renamed to PUBG Support. Official @PUBG service status updates for PC/Xbox/PlayStation 4. Support articles and customer support can be found at
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Xbox & PS4 Players: Live server maintenance is now complete! . Vikendi, Survivor Pass: Vikendi, the parachute system overhaul, new weapons and more are now available on live servers. Xbox: PS4:
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PC Players: We have fixed a bug with movement interpolation which could cause other players' movement to be visibly delayed. This greatly mitigates instances of desync under normal network conditions where players were shot by opponents shortly before they appeared on-screen.
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Xbox Players: Live servers will enter a 16-hour maintenance in order to prepare for the 1.0 launch. The PTS will be available to play on during the maintenance period. After maintenance is over, 1.0 content will be available on live servers.
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Players, please use the in-game report function to report teamkillers and cheaters. There is no longer any need to report the teamkillers on our forum as the in-game system is now fully functional. Thank you for helping us build a fair playing environment!.
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Xbox Players: We apologize for the extended maintenance period today. To compensate players, everyone who launches PUBG before Nov 6 4pm PDT/ Nov 7 1am CEST will receive the following:. - 20,000 BP. - Black Beanie with Headphones. Thank you for your patience and understanding.
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Xbox Test Server Extended: To show our sincere appreciation for the large amount of you currently playing and helping us with this test, we are extending the duration of the test server even further. Times can be found here:
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PC Players: Live server maintenance is now complete earlier than expected. 🐤.
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Hi players. We hope you're enjoying our new map, Miramar, currently available to play on our test servers. Please leave your feedback and submit bug reports on our official forum:
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PC Players: We have identified and resolved the issue which caused a number of players to be banned in error. The removal of these bans is under way, but it may take up to 5 hours for all bans to be lifted. We apologise for any inconvenience caused by this error.
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Xbox & PS4 Players: Live servers enter maintenance for 4 hours on Jan 21 11pm PST / Jan 22 8am CET. Our newest map, Vikendi, Survivor Pass: Vikendi, and more will be available on live servers once maintenance ends. Xbox: PS4:
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Karakin loot changes are now live!. - Increased 2x, 3x, 4x scopes.- Increased healing/boost items.- Increased SR/DMRs.- Decreased melee weapons, canted sights & magazine attachments. We look forward to hearing your feedback on these changes. Full details:
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PC Players: Patch #22 is now available on the Test Server. Check out the Rank System, individual map selection, Skin Trade Up system, simplified wheel UI for selecting meds and throwables, automatic region selection and more!. Read the patch notes here:.
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Sound improvements are coming to PUBG later this year. Improvements include an Instant Volume Reducer, footstep sound rebalance, red zone and vehicle volume adjustment, QoL changes and more. Read our Sound Improvement Plan here:.
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PC Players: Due to critical issues negatively impacting gameplay, we've made the difficult decision of removing the Snowbike from Update #25. The Snowbike won't be added to live servers until these issues are resolved. We apologize for any disappointment caused.
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PC Players: We're aware of an issue where players are entered into matches where they have an excessively high ping. Our teams are investigating the cause of this and we will update you once we have more information to share.
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PC Players: A new 2.2GB patch has been released for Live Servers. The purpose of this is to update our anti-cheat measures. No downtime required. Patch is now available to download via Steam.
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Xbox Test Server update: We are happy to announce that this issue has been fixed so you can now enjoy playing PUBG on the test server!. Due to the downtime we have extended the testing period for today until 8am PDT/5pm CEST. Thanks for your patience.
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Xbox & PS4 Players: Maintenance is complete. Season 4 has arrived with Update 4.2 now live on consoles!. This update brings the Erangel Visual Update, Survivor Pass 4: AFTERMATH, weapon & vehicle balancing, and more. Patch notes:
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Announcement on our intentions to add Ranked Solo mode
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Xbox Players: We are currently experiencing connection issues which are preventing players from joining the game. We are working on a solution to this issue and hope to have it fixed as soon as possible. Thanks for your patience.
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PC players, despite its effectiveness in blocking cheats, we have decided to roll back our latest live server update. We will continue to resolve some compatibility issues caused by it. There will be a small patch to download. We apologize for the inconvenience.
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PC Players: Erangel loot changes are coming to the Test Server tomorrow. Dive into the Dev Letter: Erangel Loot Rebalance for more detailed information and our plans going forward. Thanks to all of our players for your continued, passionate feedback.
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PC players, we've deployed a build on our test servers to test the custom game real-time spectating and new crate. Please read our patch notes for more details:
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PC Players: We're aware of the current issues preventing players from starting a match. Our engineers are working hard to resolve these issues as soon as possible.
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Xbox Players: The live servers are now open and maintenance is complete. PTS will be available with Miramar only, until it releases on to live servers at May 24 00:00 PDT / May 24 09:00 CEST. Read the detailed patch notes for the Xbox GP May update here:.
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PC Players: Maintenance is complete and Update #25 is now live!. Read the full list of new features and changes here:.
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PC Players: Moonlight Weather is now applied to 100% of Vikendi matches on the Test Server!. Vikendi will return to having the standard random chance of Moonlight Weather from Jan 28 9pm PST. Please share your feedback with us via the PUBG forum:.
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PC Players: Live server maintenance is now complete and Update #21 is available. Training mode is live, along with the new weapon MK47 Mutant, Sanhok-exclusive vehicle Tukshai and more. Read the updated patch notes here:.
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Xbox Test Server update: We are still working to resolve these server issues. However, they likely won’t be fixed tonight. Stay tuned to this channel for updates. Apologies for the inconvenience.
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Due to community feedback, we're changing our previously announced plans for Update 6.3. The M249 will be available on ALL maps as rare ground loot, as will the DBS which has been removed from Care Packages. Please continue to share your feedback, we greatly appreciate it.
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PC Players: New map Karakin and Season 6 is now on the PUBG: Test Server. Update 6.1 is bringing a new 2x2 map, Survivor Pass: Shakedown, throwable Sticky Bombs, sound & performance improvements, bug fixes and more! . Patch notes:
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The final round of Sanhok testing has now ended. Thank you to all the players who participated and provided us with valuable feedback!. Sanhok comes to live servers June 22.
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PC Players: Due to critical issues impacting stability, we've postponed the release of Update #27 to live servers. Our plan is to release the update as soon as possible, including new Survivor Pass and 2nd Anniversary Cap, once the issues are resolved. We will keep you updated.
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Xbox & PS4 Players: Live servers will undergo maintenance for 6 hours on June 26 10pm PDT / June 27 7am CEST. Weapon Mastery, Controller Preset C, loot balancing, and more will be available once maintenance ends. Xbox: PS4:
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Hi everyone. In an effort to further improve transparency and communication between our players and developers, we have created a known issues list on our forum that will be regularly updated to keep you informed on what is being fixed/investigated:
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PC players, we've just pushed a hotfix to the live servers which resolves the issue of sound cutting out intermittently. No server downtime is required for this hotfix. Please download the latest patch via your Steam client.
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Xbox & PS4 Players: Live servers will enter maintenance for 4 hours on April 9 12am PST / 9am CET. The Snowbike, Zima, Flare Gun, and more will be available on live servers once maintenance ends. Xbox: PS4:
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PC Players: Update #26 is now on the Test Server!. Flare Guns have been added to public matches, as well as two new Vikendi exclusive vehicles the Zima and Snowbike. Rich presence support for Steam and Discord is here. Bug fixes and full patch notes here:.
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PC players, as announced, the limited-time Event Mode is now closed! Thank you to all our devoted players for participating.
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PC Players: Maintenance is complete and Update #30 is now live!. Jump in-game and try the new BRDM-2 vehicle and Deagle handgun, Ledge Grab, explosive Gas Cans, performance improvements and more. Read all the changes below:.
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Xbox Players: The PTS will be returning on October 11 1am PDT / 10am CEST! . New content coming in this update includes the Beryl M762, MK47 Mutant, Scooter, Tukshai, QoL updates, bug fixes, and more. Patch notes:
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Xbox Players: Training Mode is coming to the PTS! Training Mode is a new 2x2km map that will allow players to practice all aspects of PUBG. There will be a 2-hour maintenance to update the PTS starting Oct 18 7pm PDT / Oct 19 4am CEST. Patch notes:
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PC Players: The emergency maintenance is now complete. Unfortunately, we've had to prematurely end this week's event mode, as it was found to be the cause of recent server instability. Our engineers are working hard to ensure this problem doesn't occur in the future.
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PC Players: Live server maintenance is now complete. Update #22 is now live, which includes the new rank system and leaderboard season. Read the updated patch notes here:.
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An update on our recent anti-cheat efforts. Support portal:
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PC Players: We are aware that some players are unable to connect to the game lobby and our engineers are working on a fix. We will update you as soon as this problem is resolved.
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PC players, we've deployed a small patch today to fix an issue where players would intermittently get stuck on the loading screen when entering or exiting a match. Please make sure to update your game client. Thank you!.
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PC Players: We are aware of an issue preventing players from connecting to the game. Our engineers are working on a fix. Apologies for the inconvenience.
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PC Players: Live server maintenance has now begun and is expected to last 5 hours. Update #21 and Training Mode will be available to play once maintenance is complete. Read the patch notes here:.
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Xbox players, we have a new patch for you. It reverts the low vehicle damage to player introduced by the last patch and fixes several bugs. You can read the detailed patch notes here:
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PC Players: Patch #23 is now available on the Test Server. Check out the new full-auto Skorpion pistol, new custom game mode, changes to blue zone visibility, bug fixes and more. Only squads will be available to mitigate long queue times. Patch Notes:.
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PC Players: Maintenance is complete. Season 4 and Update 4.1 are now live!. Drop in and check out the Erangel Visual Update, Survivor Pass 4: AFTERMATH, matchmaking improvements, gameplay balance changes and much more. Patch notes:
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Xbox Players: Today we are releasing a hot fix to address bugs introduced in the most recent patch. Thank you for your continued feedback. Full patch notes:
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PC Players: Live servers will enter maintenance for 5 hours starting Sep 11 5:30pm PDT / Sep 12 2:30am CEST / Sep 12 9:30am KST. Once complete, Update #21 and the Training Mode will be available on live servers. Read the full patch notes here:.
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PC Players: Maintenance is complete. Update #27 and Survivor Pass 3: Wild Card are now live!.
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PC Players: Update 5.1 is now on the PUBG: Test Server. Season 5 brings Survivor Pass: Badlands, Miramar changes, throwable melee weapons, ground respawn in War Mode, bug fixes and you can now throw critical supplies to teammates!. Patch notes:
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PC Players: Update #29 is now available on the PUBG: Test Server!. This update brings the 2nd round of Vikendi balance changes, Tactical Map Markers, Custom Match improvements and a bunch of QOL changes. Patch Notes:
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PC Players: Sanhok's final round of testing has been extended until June 7, 4am PDT / June 7, 1pm CEST / June 7, 8pm KST. Thanks for your participation so far and please keep your feedback coming.
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PC Players: Update 4.1 is now available on the test server! The update naming scheme has changed to better represent our seasonal content plan. The Erangel Visual Update is here, along with a multitude of gameplay changes, new content and much, much more.
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PC Players: Live servers will undergo maintenance for 7 hours on Jul 23 5:30pm PDT / Jul 24 2:30am CEST / Jul 24 9:30am KST. Erangel Visual Update, Survivor Pass: AFTERMATH, weapon balancing and more will be available once maintenance is complete!. Read:
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PC Players: The Motor Glider will now be available in PUBG Labs on live servers until December 29 11PM PST. We've extended the testing period thanks to all the community participation and positive feedback.
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PC Players: The Steam service is currently experiencing connectivity issues which may cause intermittent login errors. We will make an announcement once this issue is resolved.
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Xbox players: The astounding number of all of our dedicated players participating on the test server is both humbling and overwhelming!. We would like to continue testing so we're keeping the test server open from now until the end of the weekend.
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Xbox Test Server Update: We appreciate all the feedback received from day 1 of testing and we're making the following changes for day two and three: . Miramar only.TPP and FPP for Solo, Duo, and Squad. Please note that FPP matchmaking may take longer.
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Xbox Players: Live server maintenance is now complete and the 1.0 update is now available!.Matchmaking may take longer than usual while players download the update. For 1.0 patch notes, please see:
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Xbox Players: We will be updating live servers to Game Preview Update #18 on August 21 at 2am PDT / 11am CEST. Live servers will be down for a 2-hour maintenance period. Read the final patch notes here:
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Xbox players: There will be a 6 hour maintenance period on our live servers starting at May 22 6PM PDT / May 23 3AM CEST. Patch notes will be available before maintenance is complete.
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PC Players: Live Server maintenance has begun. This is downtime expected to last around four hours. Once maintenance is finished, we'll be bringing all the latest changes from PC Update #12 to the Live Server. See full patch notes here:
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PC Players: The live server maintenance is now complete.
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Xbox & PS4 Players: Live server maintenance has started and is expected to last 4 hours.
Xbox & PS4 Players: Live servers enter maintenance for 4 hours on Jan 21 11pm PST / Jan 22 8am CET. Our newest map, Vikendi, Survivor Pass: Vikendi, and more will be available on live servers once maintenance ends. Xbox: PS4:
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PC Players: Live server maintenance has now begun and is expected to last 3 hours. Once maintenance is complete the new leaderboard season will begin.
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PC Players: Live server maintenance is complete and Update #28 is now available. This update includes Weapon Mastery, increased Erangel loot, bug fixes and much more!. Check out the patch notes for more details: .
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Xbox & PS4 Players: Live servers will undergo maintenance for 4 hours on May 27 10pm PDT / May 28 7am CEST. Rendering optimization, the MP5K, Survivor Pass 3: Wild Card, and more will be available once maintenance ends. Xbox: PS4:
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Xbox Players: Miramar is now available on live servers. Thank you to everyone who participated in testing on the PTS and provided us with valuable feedback. The PTS is now closed.
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Xbox & PS4 Players: Live server maintenance is complete earlier than expected. Weapon Mastery, Controller Preset C, loot balancing, and more are now available on live servers!. Xbox: PS4:
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PC Players: Live server maintenance is complete and Update #26 is now available! . Check out all the new changes, including two new Vikendi exclusive vehicles and the long-awaited return of the Flare Gun, now available in public matches. Patch notes:.
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Xbox & PS4 Players: Live server maintenance is complete. Rendering optimization, the MP5K, Survivor Pass 3: Wild Card, and more are now available on live servers!. Please be aware that the PTS is now closed. Xbox: PS4:
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PC 1.0 Update #17 is now live on Test Servers. This update brings terrain collision fixes, visual improvements to Sanhok, and special PGI themed visuals. Patch notes:
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PC Players: Live servers will enter maintenance for 3 hours starting July 24 6pm PDT / July 25 3am CEST / July 25 10am KST. The purpose of the maintenance is to improve the stability of our back-end systems.
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PC Players: Live servers will undergo maintenance for 7 hours on Mar 27 5:30pm PST / Mar 28 1:30am CET / Mar 28 9:30am KST. Update #27 which includes the MP5K, Loot Balance, Survivor Pass: Wild Card and more will be available once maintenance is complete!.
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Introducing: Survival Mastery - Coming to PC test servers soon. Survival Mastery is a progression feature designed as a companion system to Weapon Mastery, helping players recognize their own abilities and reward success after each match. Full details:.
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PC Players: The Update #19 patch notes have been updated. The bug which prevented players from changing the red dot reticle when using an SMG has been fixed. We also added info on optimization efforts included in this patch. Coming to live servers soon.
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PC Players: There will be no live server maintenance tomorrow.
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PC Players: Live server maintenance is complete. Sanhok and Update #15 are now ready to play!. Read the full patch notes below:.
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