Patient Experience & Voluntary Services at BHRUT
@PTEXPBHR
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Patient Experience and Voluntary Services Team at @BHRUT_NHS. Open Mon to Fri 9am - 5pm
Queen's & King George Hospital
Joined March 2018
Our 'Pets as Therapy' dog Katashi has just received runner up at the BBC London Make a Difference Awards!!! After a short break, he will now be returning to regular visits at both QH & KGH.
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Over the last quarter, our incredible volunteers have given an amazing 2,742 hours of their time across both sites! 💜 Every day, they make a difference by spending time with patients, offering companionship, supporting feedback collection, and helping to brighten someone’s day.
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🌟FFT Awards | Sept 2025 (Aug’s Data)🌟 💙 Congratulations to Antenatal Ward, QH ITU & our Emergency Department! 👏 Huge thanks to our Maternity Experience Team for going above and beyond. ✅ ED’s best results since May ‘21. ✅ QH ITU: 100% response rate.
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🐾 Meet our four-legged volunteers here to bring comfort and smiles. 💜
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We are delighted to announce that Cooper has graduated with flying colours and is now an official Pets as Therapy dog. 🐾 Cooper will soon be brightening up the wards, bringing comfort, smiles and wagging tails to the hospital. 🐶
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🌟 FFT Awards | September 2025 (August's Data) 🌟 💙 Congratulations to Antenatal Ward, QH ITU and the Emergency Department who feature this month and thank you to the staff, teams & care groups who go above and beyond with FFTs & patient feedback.
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We are inviting former patients and families to become Patient Partners. Share your voice, shape the future of care at both Queen’s & King George Hospitals 💙Because who knows the patient experience better than you?💙 @PTEXPBHR @BHRUT_NHS
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A huge well done to our amazing volunteer Sue, who raised around £3,000 for the Lennox Children’s Cancer Fund! Sue took on an incredible walk from Seaford, East Sussex to Eastbrook Pier, all in support of children and families affected by cancer. What an inspiring achievement!
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💜 The past 2 weeks we have said goodbye to amazing volunteers moving on to uni, new jobs & more. Volunteering at BHR builds skills, confidence & futures. We are so grateful for their time, care and compassion & wish them every success in their next chapter! 💜
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Congratulations to our volunteer Ann, who has secured a Teaching Assistant role! Ann played a vital role as a Mealtime Assistant / Ward Befriender on both Ocean A & B. We’ll miss you but are so proud of all you’ve achieved. Thank you for the beautiful card and chocolates!!
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💜 A small act of kindness can change someone’s day. If you’re 17+, volunteer with us & make every moment matter 👉 https://t.co/lnmn2gtQON
@debsedwards23 @KumalRajpaul @BHRUT_NHS
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Today we was able to return to The Friendship Cafe in Harold Hill which is hosted by H.A.D. During the visit we were able to hand out leaflets to people in the local community, showing the support that we have for them if they come to either King George or Queen's Hospital 💙💙
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🌟FFT Awards | August 2025 (Based on July's Data)🌟 💙Congratulations to all of the teams who featured this month and thank you to the staff, volunteers, teams & care groups who go above and beyond with FFTs & patient feedback.
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✨Thank you to the Sodexo Catering Team for hosting a food tasting for our Patient Experience Team and Patient Partners. Great to sample the menu, learn about the variety offered to patients, and share feedback. #PatientExperience #SodexoCatering
@CallumOubridge @debsedwards23
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A Day In The Life with the Book Trolley Click the video below to see what a day with the book trolley is like, told through the story of Jacky, who volunteers every week...
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🌟 FFT Awards | August 2025 (July Data) 🌟 💙 Congratulations to Mandarin B, Foxglove & Maternity – Antenatal Care for featuring this month! Huge thanks to all staff, teams & care groups going above & beyond with FFTs & patient feedback.
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Today we say thank you and goodbye to Sharlene, a dedicated volunteer who has been part of the STRIVE project since April, providing invaluable support to our stroke patients and staff. Sharlene is heading off to Scotland to begin a university placement studying medicine!
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Well Done to CCU! 🎉🎉 Thank you too all of the staff on CCU ward for the positive comments that have been written about you on your July's FFT! You achieved nearly 90% on their positive experience score!️ ❤️❤️
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A Day In The Life of a Wayfinder Click the video below to watch a day in the life of our Wayfinders at BHRUT, told through the stories of volunteers Charlie and Bramwell:
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