Ozonetel | oneCXi
@Ozonetel
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Shaping the Future of CX with Intelligence
San Jose, CA
Joined July 2012
Another season of CX excellence! In @G2dotcom's Summer 2025 Report, Ozonetel won 144 badges, was featured in 278 reports, and maintained a stellar 4.6 rating. We're grateful for relentless innovation of our teams & continued trust of customers in our unified CX platform.
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#UGM2025 is almost here. @shalilgupta will join peers to share Ozonetel’s perspective, exchanging experiences, and exploring how AI can deliver measurable, lasting impact. Stay tuned for key insights from the panel discussion, and our favourite moments from UGM.
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Big conversations ahead at #UGM2025! Atul Sharma & @shalilgupta will join our global CX community to discuss how AI is rewriting the #customerexperience playbook! We’ll also showcase our latest #AI innovations – Virtual Assistants, Voice AI, Agent Assist & more. Stay tuned!
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*"Press 1 for support" is outdated. Legacy IVRs prioritized efficiency over experience. Ozonetel’s AI-powered IVRs understand natural language, route smarter, and respond instantly – reducing wait time, cutting transfers, and improving every conversation. Talk to us today!
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Every festive season brings a surge of opportunity & pressure. D2C brands know the stakes! Watch the video to know how we help leading #D2C brands handle festive-scale CX with ease! #FestiveSeason #CustomerExperience
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Customer experience and intelligence are inseparable — together, they shape how brands evolve and connect with their users. In this Crafting Bharat special feature, Anubhav Mehrotra, Head of CX at Tata 1mg, joins Shalil Gupta, MD of Ozonetel, to share how data, AI, and human
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Anubhav Mehrotra, Head of CX at Tata 1mg, joins @shalilgupta to discuss what happens when cutting‑edge technology meets deep human understanding. Together, we're crafting intelligent, empathetic #CX – transforming care for millions. This is a true #MakeInIndia success story!
What does it take to deliver care with a human touch in a digital-first world? In this Crafting Bharat special feature, Anubhav Mehrotra, Head of CX at Tata 1mg, joins Shalil Gupta, MD at Ozonetel, for a conversation on how technology and empathy are coming together to transform
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Ozonetel’s AI Agent Assist is built for every customer-facing team, helping them engage better, sell smarter & support faster. And you don’t need a full tech overhaul to see results. Identify key friction points & let Agent Assist take over where it matters most. Talk to us!
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Exceptional CX starts with one powerful principle: listening. And the #VoiceoftheCustomer is a roadmap to better products, stronger relationships & lasting loyalty. We celebrate the voices that inspire us to innovate, lead with purpose & shape the future of CX. #WorldCXDay
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Congratulations to our customers, @addaeducation1 & @healthians, who were honored at the HT Media Bharat Nirmaan Conclave & Awards 2025 for driving CX excellence in #education & #healthcare. Proud to be shaping a #MakeInIndia success story with you! #Bharat #CustomerExperience
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Ozonetel is recognized for AI Innovation in CX at the HT Media Bharat Nirmaan Conclave & Awards 2025! Our CX platform – a great #MakeInIndia success story – stands out by delivering measurable impact across marketing, sales & service. Proud to build in Bharat for the world.
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In an interview with @EconomicTimes, Chaitanya (@nutanc) shares why AI alone won’t fix CX. Read more to know how our CXi Studio is helping enterprises design end-to-end journeys where AI agents & humans work in sync – delivering measurable impact: https://t.co/Ir7M31fkeZ
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New Launch: CXi Studio is here! A powerful AI orchestration tool that helps you design and automate end-to-end customer journeys – faster, more human, and at scale. Built in Bharat for businesses everywhere. Because great CX knows no borders. Follow us to learn more!
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We're building the future of CX right here, in Bharat! At the Bharat Nirman Conclave & Awards 2025, our very own @shalilgupta will unveil CXi Studio: a no-code AI orchestration tool that helps businesses build end-to-end customer journeys, faster & more human! Stay tuned!
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Most home loan inquiries fall through the cracks – delayed responses, generic scripts, and lost leads. Our CXi Voice Agents are changing that, helping leading banks drive meaningful engagement. Better conversations mean more conversions. Talk to us today!
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Your best agents aren’t the ones who know everything – they’re the ones who can find the right information, fast! Think of AI Agent Assist as a second brain inside your agent workspace. Read the blog to know how it works & where it delivers most value: https://t.co/FP3Dg1R9RU
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We’re helping leading automotive brands transform how they listen to customers with our CXi Voice Agents – making NPS feedback human, conversational & actionable. Customer loyalty starts with better listening. Drive smarter feedback, better CX & higher growth with Ozonetel!
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