Public Services Ombudsman for Wales
@OmbudsmanWales
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Media queries / Ymholiadau gan y cyfryngau: [email protected] Complaint correspondence / Gohebiaeth am gwynion: [email protected]
Wales / Cymru
Joined March 2012
📣EIN LLINELLAU FFÔN - 0300 790 0203📣 I sicrhau eich bod yn siarad â'r tîm cywir, dewiswch yr opsiynau canlynol pan fyddwch yn ffonio ni: #️⃣1 = ar gyfer cwyno a phob ymholiad am gwyno. #️⃣2 = ar gyfer trafod cyllid neu brynu. #️⃣3 = ar gyfer cyflwyno cyfle cyfryngau.
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Want to find out more about what we’ve been up to this summer? 🤔 In the latest edition of our quarterly newsletter, you can discover: - How many complaints we’ve had about public services and the Code of Conduct since April - How many Code of Conduct complaints we have
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Ydych chi am ddysgu mwy am yr hyn rydym wedi bod yn ei wneud yr haf hwn? 🤔 Yn rhifyn diweddaraf ein cylchlythyr chwarterol, gallwch ddarganfod: - Faint o gwynion a gawsom am wasanaethau cyhoeddus a'r Cod Ymddygiad ers Ebrill eleni - Faint o gwynion am y Cod Ymddygiad rydym
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Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system? Do you have experience of complex complaint or regulatory and/or ethical standards investigations? We are looking to recruit
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A ydych chi’n teimlo’n angerddol am wasanaethau cyhoeddus yng Nghymru a sicrhau, pan fydd gwasanaethau’n methu, y gellir troi at rywun am gymorth drwy system gwyno annibynnol? Oes gennych chi brofiad o ymchwiliadau i gwynion cymhleth neu ymchwiliadau safonau moesegol a/neu
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📣 We have planned maintenance work on our complaint form tonight between 16:30 and 23:00. Our online complaint form will not be available during this period. See a copy of our form here instead: https://t.co/6qaH3OXKeu. We apologise for any inconvenience 📣
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📣 Rydym wedi cynllunio gwaith cynnal a chadw ar ein ffurflen gwyno heno rhwng 16:30 a 23:00. Bydd ein ffurflen gwyno ar-lein ddim ar gael yn ystod y cyfnod hwn. Gweler copi o'n ffurflen yma yn lle: https://t.co/HcqIc2982v. Ymddiheurwn am unrhyw anghyfleustra 📣
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📢 New Resource Alert! 📢 Our updated Guide to Ombudsman Offices in the UK is now live! 👉 Find Ombudsman schemes by sector 👉 Information on other Complaint Handling Bodies 🔗 https://t.co/S704SQVQkD
#OmbudsGuideUK #OmbudsDay2025 #EmpoweringVoices #ResolvingChallenges
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🌍 #OmbudsDay2025: Empowering Voices, Resolving Challenges Ombudsman offices protect the public, strengthen accountability and improve services. Independent and free, they resolve complaints fairly, give people a voice and promote fairness across society. Get to know more about
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🌍 #DiwrnodYrOmbwds2025: Grymuso Lleisiau, Datrys Heriau Mae swyddfeydd Ombwdsmon yn diogelu'r cyhoedd, cryfhau atebolrwydd ac yn gwella gwasanaethau. Yn annibynnol ac am ddim, maent yn datrys cwynion yn deg, yn rhoi llais i bobl ac yn hyrwyddo tegwch ledled y gymdeithas.
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Four years after Hywel Dda University Health Board ended its dedicated learning disability epilepsy service, our public interest report has found that there is still no clear pathway in place to ensure access to appropriate specialist care. The report, published today,
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Pedair blynedd ar ôl i Fwrdd Iechyd Prifysgol Hywel Dda derfynu ei wasanaeth epilepsi anabledd dysgu, canfu ein hadroddiad diddordeb cyhoeddus nad oes llwybr clir ar waith o hyd i sicrhau mynediad at ofal arbenigol priodol. Mae'r adroddiad, a gyhoeddwyd heddiw, yn amlygu: 🔍 yr
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We recently published our Annual Equality Report for 2024-25! The report outlines the work undertaken by our office to support and promote diversity, equality and inclusion across all the ways we work. See some of the highlights of our report below 👇 Read the full report at
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Cyhoeddom yn ddiweddar ein Hadroddiad Blynyddol ar Gydraddoldeb ar gyfer 2024-25! Mae’r adroddiad yn amlinellu’r gwaith a wnaed gan ein swyddfa i gefnogi a hyrwyddo amrywiaeth, cydraddoldeb a chynhwysiant ar draws yr holl ffyrdd yr ydym yn gweithio. Cymerwch gip ar rai o
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📣 Our telephone lines are closed today for staff training. Any voicemails and emails will be returned as soon as possible from tomorrow. Our complaint form is available: https://t.co/mWrQ71V6mL 📣
ombudsman.wales
Unfair treatment by Welsh public services? PSOW investigates complaints & works to improve standards. Get info & make a complaint here.
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📣 Mae ein llinellau ffôn ar gau heddiw ar gyfer hyfforddiant staff. Bydd unrhyw negeseuon llais ac ebost yn cael eu dychwelyd cyn gynted â phosibl o yfory. Mae ein ffurflen gwyno ar gael: https://t.co/9Lfdd17h6h 📣
ombwdsmon.cymru
Triniaeth annheg gan wasanaethau cyhoeddus Cymru? Mae PSOW yn ymchwilio i gwynion ac yn gweithio i wella safonau. Cael gwybodaeth a gwneud cwyn yma.
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Our Welsh-speaking team is growing! 🌟 In 2024-25, 12% of our staff said Welsh is their main language, up from 8% last year. The proportion of staff who speak, read, write, and understand Welsh confidently has also increased – check out the infographic below! Read the full Welsh
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Mae ein tîm sy'n siarad Cymraeg yn tyfu! 🌟Yn 2024-25, dywedodd 12% o'n staff mai'r Gymraeg yw eu prif iaith, i fyny o 8% y llynedd. Mae cyfran y staff sy'n siarad, darllen, ysgrifennu a deall Cymraeg yn hyderus hefyd wedi cynyddu – cymerwch gip ar yr infograffig isod!
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Lovely to see this feedback before the bank holiday! 🤩 We are here to help you 🤝 #FeedbackFriday
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