The Ombuds Group
@OmbudsmanTweets
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Independent Government approved Alternative Dispute Resolution (ADR). Set up by the Office of Fair Trading in 1992. For Rail Ombudsman see @RailOmbudsman.
United Kingdom
Joined January 2012
๐ Festive wishes from everyone at The Ombuds Group Weโll be closed from 25 Dec, returning 5 Jan. You can still raise disputes online during this time, and theyโll be reviewed when weโre back. Best wishes for the New Year โจ #FestiveSeason #NewYear #Ombudsman
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Christmas delivery is make-or-break. Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints. Full guidance: https://t.co/OGyMHr77eJ
#Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw
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๐ Ordering for the festive season? Delivery dates count - and your rights do too. We break down what to expect & what to do if your delivery doesnโt arrive in time. Read more ๐ https://t.co/kqT5EJjV6v
#ConsumerRights #Retail #ADR #ChristmasDeliveries
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Black Friday is coming - and itโs not just about great deals. ๐ The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency. ๐ https://t.co/o8whIVls3t
#RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup
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๐ย Itโs #PurpleTuesday, and weโre proud to be part of it, not just today, but every day. Learn more atย https://t.co/LMxkwrm9CL
#PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion
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The Ombuds Group named one of the Sunday Times' Best Places to Work
thecomet.net
The Ombuds Group has been named one of The Sunday Times Best Places to Work in 2025.
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Today, on #WorldOmbudsDay2025, weโre thrilled to share that The Ombuds Group has been named one ofย The UKโs Best Places to Work in 2025ย by The Sunday Times. ๐ https://t.co/CSdQpYRijn
#BestPlacesToWork #WorkplaceCulture
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ONE WEEK TODAY: Free, expert webinar in partnership with @OmbudsmanTweets on Navigating the Digital Markets, Competition & Consumers Act 2024. ๐ฉ NBF members and Retail Champions who are part of the enhanced benefits package can sign up by emailing info@bedfed.org.uk
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Weโre delighted to be featured in the September issue of Furniture News Magazineย (p.92) with an article onย Expert Witnessesย and their role in resolving furniture disputes. Furniture News: https://t.co/PONp6sjo9E
#Furniture #DisputeResolution #ExpertWitness
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The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the schemeโs long-standing leadership team. Read more here: https://t.co/4arTEqXcfQ
#TheOmbudsGroup #RIOS #RemovalsIndustry
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Train to be a Consumer Vulnerability Champion! @ConsumerFriend0 , part of The Ombuds Group, invites you to join the Consumer Friend Academy. ๐ https://t.co/zEEplNJARV
#ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance
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We offer training courses designed to support providers of goods and services to raise standards across customer service provisions. ๐ Learn more or book your place here: https://t.co/xemsFZ7RHA
#Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation
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We attended the Online Procedure Rule Committee (OPRC) Conference hosted by @TheLawSociety yesterday. https://t.co/4S6lnn40UY hashtag#ADR hashtag#digitaljustice hashtag#civiljustice
#ADR #digitaljustice #civiljustice
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The Rail Ombudsman has launched a new website with enhanced accessibility, usability and design. Explore key features, including a BSL video, WCAG 2.2 AA compliance, and more: https://t.co/G9PxIlAWGf
#Accessibility #RailOmbudsman
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๐ย Weโre delighted to announce that @ConsumerFriend0 has officially joined The Ombuds Group! https://t.co/YcjGpdO084
#consumerrights #fairnessfirst #ombudsgroup #consumerfriend
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Weโre working with Targeted Help to help people from all backgrounds better understand how the Ombudsman can support them in resolving disputes and achieving fair outcomes. ๐ https://t.co/bLXSFNyfSp
#Ombudsman #CommunityOutreach
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The Rail Ombudsman is featured in The Sun today in an article exploring how the upcoming heatwave could affect travel โ and what refunds consumers may be entitled to. ๐ https://t.co/9H39gICHOr
#RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights
thesun.co.uk
SUMMER has well and truly arrived, bringing with it glorious sunshine and the promise of long, warm days. The Met Office has also said large swathes of the UK have met heatwave criteria. In the UK,โฆ
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Thank you to everyone who joined this morningโs webinar onย Legal & Compliance Obligations in Energy Brokerage. โ
Unfair trading and how it is enforced โ
QDSS and supplier compliance โ
ADR as a trust-building tool โ
Real-world examples of best practice #EnergyBrokerage
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There are limited spaces left for the webinar below. Less than a week to go! Email webinars@disputeresolutionombudsman.org to secure your spot.
๐๐จ๐ข๐ง ๐ฎ๐ฌ ๐๐จ๐ซ ๐ ๐๐ซ๐๐ ๐ฐ๐๐๐ข๐ง๐๐ซ - ๐๐๐ ๐๐ฅ & ๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐๐ง๐๐ ๐๐๐ฅ๐ข๐ ๐๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง ๐๐ง๐๐ซ๐ ๐ฒ ๐๐ซ๐จ๐ค๐๐ซ๐๐ ๐ ๐ To register or find out more, contact us at: ๐ง webinars@disputeresolutionombudsman.org #FreeWebinar #EnergySector
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๐๐จ๐ข๐ง ๐ฎ๐ฌ ๐๐จ๐ซ ๐ ๐๐ซ๐๐ ๐ฐ๐๐๐ข๐ง๐๐ซ - ๐๐๐ ๐๐ฅ & ๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐๐ง๐๐ ๐๐๐ฅ๐ข๐ ๐๐ญ๐ข๐จ๐ง๐ฌ ๐ข๐ง ๐๐ง๐๐ซ๐ ๐ฒ ๐๐ซ๐จ๐ค๐๐ซ๐๐ ๐ ๐ To register or find out more, contact us at: ๐ง webinars@disputeresolutionombudsman.org #FreeWebinar #EnergySector
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