2026 is here and IT is once again leading the way. Organizations will expect connected services, smarter workflows, and collaboration that flows across every department. #ESM is how IT becomes the driver of that transformation. 👉 https://t.co/s2db8XYU7K

The new year is approaching, and IT teams are defining where to prioritise investments for 2026. Which will be your top IT investment in 2026? 💬 Tell us in the comments and see how others are planning for the year ahead. #ITPriorities #ITSM

🎄 From all of us at OTRS, wishing you a holiday season where the only alerts are of cheer. May your systems stay stable, your teams refreshed, and your business ready for new challenges ahead. Enjoy the holidays and let’s step into 2026 together. ✨

While most are counting days to the break, your IT should be counting uptime — not incident backlog. Automate routine tasks, streamline workflows, and free your team for what matters. Read more. https://t.co/wbW80HOLlc #AI #Automation

AI isn’t the future — it’s what defines the next level of customer service today. With #LLMs and Machine Learning, teams save hours, boost precision, and deliver truly personalized support. 👉 Learn how OTRS turns #AI into measurable business value. https://t.co/XcxrsAG0vh

Alert fatigue. Fragmented tools. Inefficient workflows. These are operational barriers preventing security teams from achieving resilience. Discover the most persistent challenges facing #SOCs today and practical strategies to overcome them. https://t.co/D8QFJAZBax

Holiday time doesn’t mean firewall time off. Systems stay live even when teams take a break — and that’s when risks often rise. Read the post: https://t.co/Rav5JH0ezx #Cybersecurity #ITCompliance

Every smooth workflow there is a strong IT Operations Management practice working quietly in the background. Explore how #ITOM strengthens business performance and why its evolution toward #AIOps matters more than ever. 👉 Read the full article! https://t.co/WF6zsQGLgW

The new year is approaching, and IT teams are defining where to prioritize investments for 2026. Which will be your top IT investment? Tell us in the comments. 💬 #ITSM #ITServices #ESM

Effective request management gives IT leaders what they need most: clarity, accountability and predictable delivery. 👉 Discover why structured #RequestManagement is becoming a strategic priority. https://t.co/fFqNDTQ8Rq

Outdated systems aren’t just inconvenient, they’re unsafe. When updates stop, vulnerabilities grow silently. That’s exactly what many organizations discovered after migrating from ((OTRS)) Community Edition. Make the switch today. https://t.co/CcY5ZV6q5F #OTRSCommunityEdition

Every IT change carries risk, but how you manage it defines success. A Change Advisory Board (#CAB) brings structure, collaboration, and perspective to complex change processes. Learn how to make change management safer and smarter. https://t.co/cA8k3E4OFd

As the year draws to a close, your #ITservices shouldn’t draw the short straw. In the midst of seasonal deadlines and heightened demand, your IT operations must be steady, responsive and aligned with business needs. Enter 2026 with confidence. https://t.co/WmkF3wXlOG #ITSM

OTRS #UI is more than a redesign, it’s a productivity upgrade. Agents work faster with dynamic forms and sidebar lists. Users enjoy a full-featured service portal with request tracking, knowledge base, and self-service options. Make the switch today! https://t.co/Q438FrCHad

#Cyberattacks are becoming faster, more frequent, and harder to contain. Our new eBook explores how organizations can shift from reactive firefighting to true resilience. Strengthen your security posture with actionable insights: https://t.co/D8QFJAZBax #cybersecurity

Today’s IT environments are more complex than ever — hybrid clouds, containerized workloads, countless SaaS tools. Without a solid data foundation, IT can quickly turn into a blind flight. Discover how a #CMDB builds real visibility into IT operations. https://t.co/LXGBXavziY

Without visibility, IT teams fly blind. OTRS integrates a powerful CMDB that connects tickets, assets, and changes in one place. Move beyond basic ticketing, start managing your IT landscape. https://t.co/Q438FrCHad

Everyone talks about AI in customer service — but few really know how to use it. The truth? LLMs and ML can transform operations only when you understand how they actually work. Explore how AI is reshaping service management — beyond the hype. 👉 https://t.co/XcxrsAG0vh

Manual workflows, rising requests, scattered info — IT teams lose time and control. The right ticketing system brings clarity, automation, and measurable efficiency. Discover what really matters when choosing one: https://t.co/6hdDTsb4z4

Repetitive tasks and slow research drain IT teams. With OTRS, agents get instant access to relevant internal and external knowledge—and workflows are triggered or completed automatically. Reduce friction in every step of the support process with #AI. https://t.co/wbW80HOLlc