Mystery Shopping / Customer Service Training
@NewlannMS
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We help organisations evaluate what it feels like to be a customer and what effective actions can be taken to improve the customer experience. #mysteryshopping
đź“ŤMonmouthshire, Wales
Joined July 2018
Couldn't agree more. Passions: Why I'm turning my back on the high street and heading to the garden centre
scotsman.com
You will find much more than plants at a garden centre, writes Jill Buchanan
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Clicks and bricks - all independents should be on this:.Swansea retailers go digital to fight challenging high street environment via @rhys247 .#customerexperience #independentretail.
wales247.co.uk
Most new independent retailers in Swansea city centre are using digital channels to retain and recruit customers – helping them face many of the challenges city centre shops experience. Russell...
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Great to see this solicitor firm putting the customer front and centre. #customerexperience .What to look for when choosing a solicitor
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When a government department keeps you waiting for an hour, then when they do answer, ask you for an ID number - no apology, no hello. This is NOT putting the customer front and centre!.
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Good news for a change: .Retail sales unexpectedly rebound in January
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ChatGPT - an amazing way of using AI to generate more revenue or a further few feet down the slippery slope to the total impersonalising of customer service interactions?.@customerservice.Voices : How ChatGPT will reimagine customer experience
timesofindia.indiatimes.com
ChatGPT has been making strides globally ever since its launch. What took Netflix 41 months, Facebook 10 months and Instagram 2.5 months to accomplish, ChatGPT made it happen in 5 days – 1 million...
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Welsh retail boosted as Christmas spending attracts shoppers back to high street
business-live.co.uk
December saw the second-best monthly performance of 2022 compared with pre-pandemic levels
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How brilliant!.20 inspirational independent retailers in Gloucestershire .#independentretailers.
soglos.com
It's more important than ever to support independent retailers, with SoGlos putting together an eclectic selection of exciting and inspirational businesses from across the county where you can shop...
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Some of these are almost unbelievable. Needing passport to cross border among odd enquiries for Welsh Travelodge staff
dailypost.co.uk
The brand has 26 Welsh sites across the length and breadth of the nation
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Could not agree more:.4 Reasons Why Customer Service Is Important via @lovelylisabaker .#customerservice.
newsfromwales.co.uk
Very few leaders or business owners are aware of the importance of customers. Customer service...
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90 minutes is way too long. People queuing 90 minutes for prescriptions in town suffering pharmacy crisis
walesonline.co.uk
It is a busy lunchtime in the Swansea valley town of Pontardawe. People are visiting their local bakery to get a bite to eat and picking up their prescriptions from the high street. Perhaps at first...
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How all the services stations along the M4 in South Wales are rated by customers
southwalesargus.co.uk
Britain’s worst motorway services have been revealed.
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Two thirds of online reviews are negative, mostly about bad service
walesonline.co.uk
Study finds nearly half of Brits leave negative reviews to warn others of bad service - with hospitality reviewed the most
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Boost for traders as council gives free parking in towns before Christmas
walesonline.co.uk
It'll provide a much-needed boost to traders heading into the festive period
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Interesting perspective - a warm welcome costs nothing and will keep customers coming back: .Yorkshire pub owner slams 'awful' customer service at bars in the city centre .#Hospitality #customerservice.
yorkshirepost.co.uk
A Yorkshire pub owner says she was left stunned at the “cold and welcoming” service she received at bars in the city centre.
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Do you sell high value products and want to know how your prospects experience your enquiry process? Mystery shopping is a great way of checking this. #mysteryshopping, #customerexperience.
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80% of consumers are more likely to buy from a company that provides a tailored experience and the top reason customers switch brands is because they feel unappreciated. #CustomerService.
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