NatWest
@NatWest_Help
Followers
121,557
Following
22,809
Media
2,669
Statuses
620,162
Ready to help you today, tomorrow, 24/7. Our Twitter is a safe space for everyone. Remember: please don't tweet personal details. View House Rules & Privacy at:
Joined April 2011
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We hear
@KimKardashian
and
@kanyewest
have named their baby North West. Congratulations guys! But we think you should've gone for Nat ;-)
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We’re so proud to sponsor this year’s Trans Festival. While we’re there, we’ll be joining a panel to talk about how businesses can support the trans community. Because everyone is welcome.
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@StopFundingHate
@BritLGBTAwards
We take this issue extremely seriously. This is not content sponsored by us. Our ads are served up through a 3rd party and we are investigating why they have appeared here. DR
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Fraudsters are using code words to disguise money mule recruitment posts on social media. They’re using them to recruit teenagers to launder money.
#TakeFive
to make your kids aware of the dangers.
#SaferInternetDay
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@DeludedBrendan
@LCFC
Thanks Brendan, however with your pedigree we'd like to wait... for at least 2 seasons! ;) PW
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We’re aware of some issues on our Online and Mobile Banking services and are working hard to fix them. Telephone Banking and ATMs are available. Sorry and thanks for your patience.
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We thanked some of our loyal customers with a magical journey. Watch what happened next.
#ChristmasThankYous
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@TitaniaMcGrath
Hi Titania, this matter is being taken very seriously and I can assure you that this is being dealt with in line with our internal disciplinary procedures. LP
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We currently have a group of customers testing NatWest biometric payment cards.
Wondering how you get your fingerprint stored on the card in the first place? 🤔
Watch our demo to find out…
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We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now been resolved.
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@johnoft
@StopFundingHate
@BritLGBTAwards
obscene, illegal or is at odds with our values. We don’t support the content in this article, and are investigating how our advertising has appeared here. Meanwhile we have stopped our TV ad from featuring on this page. 2/2 DR
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⚠️ Our Online Banking, mobile app and Bankline are currently facing intermittent problems. We're working hard getting them back up and running smoothly for you.
We’ll post an update when we have more information. And remember to contact us if you need urgent help.
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We are aware of some issues with completing transfers on accounts, we are working hard to fix this. Sorry and thank you for your patience.
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On this sad day we join the nation and our friends across the Commonwealth in paying tribute to Her Majesty The Queen.
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@AdamTheBlampied
Hi Adam, there's no way we'd throw anything at Jose and his sweet dance moves :) DW
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❤️ to all the nation's key workers.
THANK YOU for continuing to come to work, for looking after us and keeping the country going. True heroes. 👏👏👏👏👏
#ClapForKeyWorkers
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Today we want to celebrate our extraordinary colleagues who’ve supported our customers and their communities during the pandemic.
#RandomActsofKindnessDay
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We're piloting biometric payment fobs 😮
It's the first time in the UK that contactless payments over £30 will be possible without a bank card or mobile phone. And they're very secure - if you lose it, no one else can use it.
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@RicaCarter__
Hello there, I'm sorry to hear that. Did you manage to speak to the Fraud team? WI
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We're trialling cutting-edge biometric technology that makes it easier to pay.
We're working closely with
@Gemalto
,
@VisaUK
&
@MasterCardUK
plus 200 customers testing cards that allow contactless payments over the £30 limit using fingerprint authentication instead of Chip & PIN.
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Criminal gangs are targeting people at ATMs and stealing their cards – keep watching to see how they do it. 👀
Don’t let yourself get distracted on a busy shopping trip this Christmas.
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We’ve created a dedicated support line for customers over 70 and those who are in a period of extended isolation. Our team of experts are ready to help with emergency banking support.
Please share this with those who may need it.
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Here's to 2020 & everyone else turning 50 this year 🎉
On 1st January 1970, National Westminster Bank made its official debut, 2 years after the National Provincial & Westminster Banks merger was announced.
Thank you to everyone who's been with us from the start ❤️
#NatWest50
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We’re pleased to announce
#AndroidPay
is now available to NatWest current account customers
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THANK YOU
@NHSuk
. You're doing an amazing job in unbelievably challenging conditions.♥️
We've set up special support just for you. It's available 24/7 so you can contact us whenever it suits your hours.
Please share this with anyone you know who works for the NHS.
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@chantelledidc
@KimKardashian
Great name to be fair... up there with 'Wild Wild' and 'Go'... ;) PW
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It’s almost impossible to spot scammers’ hidden ATM cameras, so
always cover your PIN.
#SecretsOfTheScammers
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@skinnezarama
You will need proof of ID and proof of address and we'll have that open faster than Bellerin backtracking against Pedro :) MS
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We're giving up our brand colours to celebrate
#PrideMonth
. 🏳️🌈
We're committed to building a truly inclusive culture so all of our LGBT customers & colleagues feel welcome & accepted for who they are.
Look out for us marching at Pride events this summer.
#NatWestPride
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We currently have a group of customers testing NatWest biometric payment cards.
But what is it that powers the card? Intrigued? Keep watching… 🤔
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We are all what we have done and what we will do.
We are no different.
We are what we do.
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As an organisation that champions potential, it is vital that we take a stand against racism.
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@narcography_
Hi there, please accept my apologies for the experience you've had in dealing with this. I'd like to make things right for you, would you be able to send a DM with your full name, sort code & post code so I can progress this further? Thank you. ^Barry
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@WillsfcMitchell
@Ifcrob
Just remind them of their last league title win. That should sort it :) Need any banking help though Will we're here 24/7. MS
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@__GS2__
Oh nooo! 😲😲😲
Can confirm that there is no cash kept here on the NatWest Twitter account! - Deirdre
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*Please help us spread the word*
NEW Companion Card for customers in vulnerable situations or extended isolation.
This can be given to trusted helpers as a secure, quick & easy way to pay for essential shopping. We're ready to discuss if this could help you on the number below.
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Our mobile app, Online Banking and Telephony Service are currently unavailable and we’re working to fix them asap.
We’ll post an update when we have more information. In the meantime, please contact us if you need our help.
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From Monday 30th March for 3 months, all of our customers who use their overdraft will pay less. We’re keeping overdraft interest at current rates and you won’t pay any fees or charges.
Click below for more on how we’re helping you financially.
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@hughgmeechan
We strongly believe that trans rights and women’s rights aren’t mutually exclusive. We’re dedicated to creating an inclusive workplace for all colleagues.
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Calling all cricket fans! NatWest T20 Blasts off. Follow
@NatWestT20Blast
for exclusive content.
#GetCloserToTheGame
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4 common Coronavirus (COVID-19) scams
***Please help us reach people who aren't on social media - talk to friends and family***
Remember: Your bank or other trusted organisations will NEVER ask for your full PIN, password, card reader codes, or to move money from your account.
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@johnoft
@StopFundingHate
@BritLGBTAwards
At NatWest we have a proud tradition of supporting our LGBT customers and colleagues. We take these issues very seriously and have multiple measures in place to try and ensure our material doesn’t appear next to content which is 1/2
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Our main London building lit up in recognition of the NHS and all key workers 💙
Thank you for everything you're doing to look after us and keep the country going.
👏👏👏👏👏
#ClapForKeyWorkers
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To all key workers, THANK YOU SO MUCH. You are incredible. NatWest is clapping for you tonight. 👏👏👏👏
#ClapForKeyWorkers
And Captain Tom, we salute you sir.
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@malcolm_fox2
@AngelaJSWFC
@deanrowdingswfc
@Majortarantino
Hi Malcolm, I wouldnt bother as we don't stock Sheff Wed kits sorry. :-) JL
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@bennicky
Ah 'Raindrops' had the app a wee bit down in the dumps this afternoon, but we flipped 'The Switch' and our app is now back up and running Ben! 📱😄 We defo 'Like it like that'! If you are experiencing any further issues, just give us a shout (or rave) anytime😎🎼 Roisin
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Scam alert: Fraudsters are using sophisticated technology to make their caller ID appear to be a genuine call from your bank. They're typically posing as the bank's 'Fraud Department‘.
#TakeFive
to learn some of the warning signs.
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We’re doubling donations you make to the National Emergencies Trust to raise £10m for the charities hard at work in our communities. Together we’ll make a difference. ❤️
#NatWestDonationDoubler
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The new £20 note is out tomorrow. Learn how to spot a real from a fake. 💷💷💷
Old paper £20s can still be used in shops until the Bank of England withdraw them from circulation.
And you can continue to deposit old paper notes at our branches, even after they're withdrawn.
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At NatWest we see how hard it is for customers and their families living with dementia. To make sure they get the best support, over 2,000 colleagues across our bank have trained as Dementia Friends with
@alzheimerssoc
.
#DementiaActionWeek
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⚠️ SCAM ALERT: Fake NatWest texts
Look out for this text, it’s NOT from us.
Read more below and remember to forward any suspicious texts referring to NatWest to 88355.
#TakeFive
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Thanks for voting us Britain's No. 1 banking app again.
We'll continue to bring you more features, making managing your money even easier. So we can aim to be Britain's best in 2019 too.
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⚠️ We are continuing to experience intermittent issues with our Online Banking service, our Mobile app and Bankline including delays in processing some transfers.
We’re sorry for the inconvenience and we’ll update you as soon as we have more information.
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⚠️ All our services are now operating as normal and any delayed transfers have been processed. Sorry for the inconvenience and thank you for your patience while we fixed it.
If you still need our help with anything, please contact us.
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Scammers are sending texts like these claiming to be from the government and/or HMRC. These are NOT genuine texts.
#TakeFive
so you’ll know what to look out for.
***Please help us reach people who aren't on social media - talk to friends and family and help keep them safe.***
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We're starting to roll out new 'accessible' debit cards to customers that will make it easier to pay and take money out.
Watch our video and read the full thread to find out more about the new features 👇
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We are aware that some customers are experiencing issues with Visa Card Payments. This is an industry wide issue which is being investigated as a matter of urgency and we apologise for any inconvenience. ATM and MasterCard transactions are not impacted.
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#RestartAHeart
❤️
Did you know that we’ve installed 153 defibrillator machines across our offices and branches?
In the UK more than 30,000 cardiac arrests occur outside of hospital each year and having defibrillators in our branches can make a huge difference in saving a life.
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@mikeyp121
Hello Mikey, please accept my sincere apologies. That isn't the service we aim to provide. I really want to help with this. Please DM your full name, post code and sort code. Thank you. WI
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⚠ This is a REAL scam text that's just started doing the rounds.
It's been reported to us by lots of customers so please help us spread the word and keep more people safe.
Read the full thread to find out how it works. 👇
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What matters most to you in the
#Budget2016
? We'll cover the most popular topics in our live Q&A tomorrow @ 12:30pm.
Housing
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Income Tax
2601
Public Finances
1804
Pensions
1617
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Watch our new TV ad, filmed by and starring our talented colleagues.
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@Alison_0410
@catherinerusse2
We're thankful to hear this too! 🙂Did you know that we're now supporting the 'Friends Against Scams' initiative which you may be interested in to safeguard yourself, family and friends from fraud? To find out more please see here: - Hope all take care, JB
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Wishing everyone a very Merry Christmas!
Don’t forget, if you need us during the holiday period, we’ll still be here on Twitter 24/7.
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We've launched a £1m fund in partnership with
@safelives_
to help support economic & domestic abuse victims & survivors.
The coronavirus lockdown has put those experiencing financial abuse in an even more vulnerable position.
Learn how to spot the signs of abuse:
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@Wkrs
Hi Ian, thank you for making us aware of this, we were not alerted to this before hand and we have no connection to this protest. SM
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@Jim26144
Hi Jim👏 This definitely is an amazing idea! We'll certainly feed this back to the appropriate teams who can look into this. You can also find more useful info on how we keep your mobile banking secure here: 🔐 Let us know if you need anything else.Roisin
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⚠️ We’ve seen a rise in the 'safe account' scam.
This is where you get a phone call about suspicious activity on your account and are advised to move money to a safer one. Of course, the 'safe account’ belongs to the scammer and your money will be lost.
#TakeFive
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Young people are unknowingly being recruited as money mules and used to launder the proceeds of crime through their accounts.
#TakeFive
to watch the video to see what criminals might say to your teen. Help us spread the word about money mule scams.
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We've now made it quick and easy to contact us online about getting a payment holiday if you have a mortgage with us. Click below to get started.
We appreciate you've had extremely long waits to speak to us. Thank you for your patience as our team have worked to help everyone.
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If you're a NatWest credit card customer, we won't charge a late fee for any credit card payments due from today until 30th June 2020.
See below for more about how this will work and visit our website for additional support if you're struggling financially due to coronavirus.
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Mental health & money worries can go hand in hand. That's why we've trained 69,000 colleagues on how to give additional help and support to vulnerable customers, including those with mental health concerns.
If you have money worries & need help, PM us. It's what we're here for.💚
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We've had reports of fake accounts contacting customers. Report any suspicious activity to phishing
@natwest
.com
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@amsg2urudy
We have no current plans to change our advertising strategy, but we will continue to take steps to ensure our advertising doesn't appear alongside content which is obscene, illegal, or at odds with our values. 1/2
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⚠️ Our Online Banking, Mobile App and Telephony service are now back up and running. Sorry for any problems this caused you and thanks for your patience while we fixed it. If you still need our help with anything, please contact us using one of the options below.
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We’re receiving many calls about mortgage payment holidays at the moment as you understandably have questions.
Our wait times are longer than normal so thank you for your patience & please bear with us - we're doing our best to get to you. Answers to some of your top questions:
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