NarrativeDx
@NarrativeDx
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Actionable insights from verbatim patient feedback. Root-cause analysis informing your org exactly what's needed to improve scores, revenue and turnover.
Austin, TX
Joined March 2014
For news and announcements about #NarrativeDX, please follow @PressGaney.
Today #PG announced the acquisition of NarrativeDx, the leading provider of #AI solutions to drive #healthcare performance improvement. Learn more:
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A survey from the Beryl institute indicates that one of the primary drivers behind survey distribution is "Leadership's desire to provide a better experience." Learn more details about patient experience by watching NarrativeDx's webinar.
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Andrew Gallan, PhD discusses how checkbox patient satisfaction surveys often miss the key details of a patient's experience. Watch the webinar to learn more about how NarrativeDx can provide organizations actionable insights into patient experience.
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Unhappy patients are expensive, healthcare providers realize they need to do what other industries have done for decades: They need to listen to what patients are saying. Learn how NarrativeDx can improve patient experience in your organization.
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Listen to Alan Dubovsky's favorite example of how NarrativeDx and Cedars-Sinai were able to identify & address a very specific issue around "parking" with the help of NarrativeDx's patient experience platform.
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AI can show you specific actionable insights for each area of patient experience. See how to use such insights and improve even the most persistently low-performing areas of patient experience, such as meals.
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Interested to learn about best practices in working with physicians for better patient experience? @NarrativeDx asked Texas Tech Physicians CXO Dennis Lamb about how he engages physicians as leaders of patient experience, and Lamb shared his insights.
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"We've generated over 150k+ unique insights to date . this is something we could not have before NarrativeDx" - Alan Dubovsky of Cedars Sinai discussing the power of NarrativeDx to analyze thousands of patient comments into actionable insights.
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"What we're able to do with NarrativeDx is to truly drill-down into individual comments and subcategories - it's very powerful" - Alan Dubovsky, CXO of Cedars Sinai on the power of collecting, analyzing, and parsing patient feedback.
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Unhappy patients, on average, will tell 11 other individuals of their poor experience. Leverage AI to and ensure that you organization listens to each patient's feedback.
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How are CXOs leveraging technologies to explore various types & sources of patient experience data as well as new methods of data collection & analysis? Watch the webinar between Alan Dubovsky of Cedars Sinai and Senem Guney of NarrativeDx to learn more.
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Did you know that a 10% increase in patient loyalty can generate up to $22M+ in revenue? Learn more stats at NarrativeDx!
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NarrativeDx provides insights from qualitative data, at the scale that quantitative data is able to achieve" - Senem Guney, PhD, CPXP, Founder & CXO of NarrativeDx on the advantages of AI-enabled analysis of verbatim feedback.
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Predicting sentiment in language is hard but it can be done. Hear from NarrativeDx Linguistics Engineer about how our AI platform leverages linguistic rules to predict sentiment in patients' comments.
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CXOs have several opportunities to embrace innovation & technology to help with the shift from provider-focused to consumer-focused healthcare. Read more about how analytics, powered by AI, creates opportunities for healthcare organizations.
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"There isn't a physician that I know who doesn't care deeply about how their patients are experiencing care" - Patrick Kneeland, MD in a NarrativeDx webinar discussing how listening to patient feedback can spur organizational improvements.
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Just ok is not ok in building an AI platform. Hear from NarrativeDx Chief Data Scientist about the fundamental design choices behind our AI platform.
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NarrativeDx AI platform helps providers identify and target specific improvement actions, providing the "what" and "why" behind a patient's feedback.
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Chief Patient Experience Officer (CXO) leads the shift from provider-focused to consumer-focused healthcare. What should CXOs expect and get from AI technologies in leading this shift?
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"NarrativeDx's platform isn't just about a number. it's about knowing what, specifically, to improve" - Alan Dubovsky, CXO of Cedars Sinai on how they leverage NarrativeDx artificial intelligence (AI) insights to improve patient experience.
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