Total Retail
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Supercharge your retail success with the Total Retail Report Newsletter! 🛍️ Get daily doses of breaking news, tech trends, and expert insights. Your go-to source for business strategy essentials. Subscribe now ➡️
#TotalRetail
#RetailIndustry
#Retailers
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Mark Rosen of
@LEVIS
announces custom, personalized jean design coming to this fall. “This puts the power of self expression and creation in every consumers’ hands. This is a shift from selling what we make, to making what we sell.”
#ShopTalk19
1
6
19
“You can’t lead a team/group without clearly articulated vision and goals” via Johanna from
@IvankaTrump
#wirsummit
#leadership
0
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“Good leadership is having clear goals for team and clear reason for the company’s existence.” via Johanna from
@IvankaTrump
#wirsummit
1
16
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“The retailer with the best utilization of customer
#data
will win the war of consumer relevancy.” - Bill Kiss, head of digital, e-commerce & retail strategy,
@AceHardware
on how the brand’s leadership thinks about data, during a session with Kiran Mani of
@google
at
#nrf2020
0
4
11
Take a peek into scenes from yesterday's
#TRTech
experience in Nashville!🎤🎶🎸
Brought to you by our partners
@iadvize
@attentiveHQ
@ZetaGlobal
@zipline
@bloomreach_tm
@bolt
@quantummetric
@Cheetah_Digital
@Vericast
@ShopRunner
@splitit
@botify
@navi_stone
@loqate
&
@Braze
5
1
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90% of shoppers say they're more likely to return to a brick-and-mortar location if the music, visuals & scent create an enjoyable atmosphere. Retailers can't ignore sensory experiences. From Scott Moore, global SVP marketing & creative content
@moodmedia
.
0
8
9
This week,
@WIRLeadership
released the 2019 Top Women in Retail list, recognizing 16 leading executives for their career accomplishments in the retail industry! Find out who made the list and download your free copy here:
#womeninretail
0
0
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Total Retail's 2020 Top 100
#OmnichannelRetailers
report reveals the ranking of
#leadingretailers
based on their
#omnichannel
capabilities.
Gain competitive
#insights
into successful strategies by downloading the report today:
#omnichannelretail
#retail
0
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Consumers still want human-to-human interactions. Retailers need to focus on a balanced approach that incorporates technology into their service offerings, and plan for how that tech works to support their human agents. From Brian Hannon, CCO
@VoxproGroup
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1
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The 2020 Top Women in Retail list has been released! Download the full issue to see the incredible women who are leading the
#retail
industry today.
#womeninretail
@WIRLeadership
Today is the day! Find out which amazing
#womeninretail
have been named a 2020 Top Women in Retail - and who has been honored in our first-ever Women on the Rise feature! Read more here:
And download full report!
#womenwholead
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Congratulations to
@Nordstrom
for earning the No. 1 spot in our 2022 Top 100 Omnichannel Retailers report!🏆
Long recognized in the
#retailindustry
as an innovator & trailblazer, that reputation now extends to
#omnichannel
services &
#customerexperience
.
1
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Snapchat, Amazon Partner for Shoppable Pictures
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Almost all U.S. retail employees believe employee experience has a direct effect on CX. Supporting employees’ training and growth supports customers, and ultimately the bottom line. From Mike Small, CEO – Americas at
@Sitel_WorldWide
2
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Total Retail's 2022 Top 100 Omnichannel Retailers report is here!
We've ranked
#retailers
based on
#omnichannel
capabilities across 8 key criteria, including
#supplychain
,
#inventory
,
#pricing
& more.
See how your company stacks up against the competition:
1
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#TRTech19
attendees are hearing from sponsors & brands in case studies & meeting on the latest
#retailtech
in 1-to-1 meetings! Today’s case study sponsors:
@getsidecar
@googlecloud
@FindKeep_Love
@navi_stone
@SMGCustomerSat
@AfterpayUSA
@iadvize
@BounceXOfficial
@agencywithin
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“We want to know everything about our customer’s needs. Everything that relates to their confidence and looking, smelling, & feeling their best, that’s where we want to be.” - Michael Dubin, CEO
@DollarShaveClub
#shoptalk19
#retailinsights
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Join us for our next Virtual Lounge with
@WIRLeadership
this Wednesday June 24! Tune in at 11:45 a.m. ET for a LIVE discussion with
@karagoldin
, founder & CEO of
@hint
and
@AlizaLicht
, Founder & President of
@LEAVEYOURMARKxo
. Don't miss out! Register:
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Companies can’t afford to ignore bad reputation anymore, & brand reputation management should be a priority. We have a 6-step guide that can help your business build a reputable online brand. From Don Ross, president of Americas at
@Trustpilot
1
5
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The new grocery store concept that
@amazon
is rolling out could very well define the future of how we shop in physical spaces, thereby making Amazon the king of omnichannel commerce. From
@etailninja
, VP Digital Commerce, Velocity Commerce Group
@TPNRETAIL
0
5
7
Recent
@Akamai
research spotlighted retail as the top industry targeted by credential stuffing - but beefing up
#cybersecurity
against bot attacks is harder than it sounds. Akamai's Chris Wraight shares what retailers can do to prepare for holiday outages:
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4
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GNC began leveraging its enormous
#store
footprint by launching a
#shipfromstore
program for
#ecommerce
orders during COVID. Now, 95% of its products ship from store.📦
More insights into GNC's
#omnichannel
#fulfillment
strategy from
@HomeDeliveryUSA
:
2
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By 2017, it's estimated U.S. based companies will use Instagram for
#marketing
over Twitter
@Curalate
#TRWebinar
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Check-out this FREE
@MyTotalRetail
resource, sponsored by
@Connexity
: Investing in Future Growth: A Playbook for Customer Acquisition. Download the resource, here:
#CustomerAcquisition
#Consumers
#Retail
#PerformanceMarketing
#TotalRetail
#ConsumerBehavior
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This week at
@Groceryshop
in Las Vegas, Mike Molitor, head of e-commerce & loyalty at
@raleys
supermarkets spoke about the secret to Raley's successful loyalty program, and what makes it different from others in the marketplace - like personalized offers.
0
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"Understand nothing is unattainable"-
@giovanniferoce
, CEO of
@alexandani
. Great keynote speech this morning at
#NEMOA13
#madeinamerica
1
10
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Brick-and-mortar retail isn’t dying, but it is evolving rapidly and leaving bad retail in the dust. So, what keeps shoppers from returning to stores? We’ve identified 4 of the reasons why shoppers don’t come back. From Tom Buiocchi of
@ServiceChannel
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2
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Critical topic in the retail industry today
#shoptalk19
#femalequotient
How can we engage men to advance women in the workplace? Our panel is discussing flexible 4-day work weeks, remote & part-time work, how women can ask for these balanced schedules, & how men can support these decisions when women ask for them.
#shoptalk19
#femalequotient
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Executive editor Joe Keenan interviews Brendan Witcher, VP/principal analyst, digital business strategy at
@forrester
about trends in retail today. Full video interview coming soon!
@shoptalk
#shoptalk19
#retailtrends
0
1
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For legacy brands to catch up & survive, they need to improve their customer service. That means understand & adopt the insights, culture, processes, & tech that are inherent to the success of today's top D-to-C startups. From Brad Birnbaum, CEO
@kustomer
0
2
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“If you’re not in the
#mobile
game, you won’t be around in the next 12 to 18 months” Mark Walker,
#CEO
of
@JackThreads
#etaileast
0
2
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Great article by
@tim_ash
, CEO of
@SiteTuners
- Responsive Web Design vs. Mobile Web Version: Which is Right for You?
http://t.co/7PP6jlIicG
0
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Best lesson: “Support other women in business” via
@iamHeatherT
>> We’re doing this today at
#wirsummit
!
#diversityisimportant
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Total Retail’s Joe Keenan presents Insights and Analytics from our 2018 Retail Technology Report
#TRTech18
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1
5
Amit Sharma, Founder & CEO
@narvarinc
with Lee Newell, VP of Operations
@DWR_Tweets
on stage discussing technology, customer loyalty, and focusing on CX across all touchpoints
#nrf2019
0
3
5
Video: How
@Pet360
Makes
#Customer
#Engagement
Priority No. 1
http://t.co/n0l0b6AEoX
http://t.co/7Hd7jZxysw
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“It’s the year of data.” - Kathy Kimple, Chief Retail Officer,
@FitForCommerce
on the Analyzing the Tech Structure Enabling Omnichannel Commerce Panel on Day 3 of
#TRTech19
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While at
#shoptalk19
we spoke with
@BrendanWitcher
, VP & principal analyst at
@forrester
to hear his thoughts on the state of brick-and-mortar retail, his picks for top retail technologies, & 2019 industry predictions. Watch the full video interview here:
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Back in the
#nrf2019
podcast booth! Melissa Campanelli speaks with
@AdoreMe
VP of Retail Performance and
@StoreAdvise
CEO Keith Sherry for
#TRTalks
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We're happy to announce that Toni White, CMO of
@SYFNews
will be joining
@WIRLeadership
at the
#WIRSummit
next month!
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While
#returns
may seem like a burdensome part of the
#holidayseason
,
#retailers
that provide great
#customerservice
—offering options such as
#freeshipping
&
#freereturns
—have a huge
#customerloyalty
opportunity.
From Jason Finkelstein, CMO,
@gladly
:
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1
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Excited to announce our 8th annual
@MyTotalRetail
Top Women in Retail honorees! Congrats and cheers to all included! ! Many thanks to our partner,
@SYFNews
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"When
#social
and
#mobile
tell the same story, we see higher conversion"
@crocs
#TRWebinar
@bluehornetemail
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2
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8 in 10 holiday shoppers buy gifts with their smartphones and 6 in 10 use mobile devices in-store to research competitor prices, receive discounts, take photos, & look up reviews. Gabriella Stano Aversa of
@AdColony
shares more holiday shopping trends:
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1
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At our most recent virtual event, Joe Megibow, CEO,
@Purple
, described the challenges he's faced in developing the right culture at Purple. Watch the clip, here:
#Retail
#TotalRetail
#CompanyCulture
#RetailExecutives
#Leaders
1
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Choosing a marketing automation service — look for consolidated dashboard, crm, content management system, personalization tool
#AAeM15
0
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5
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2
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Enjoyed the sessions at
#etaileast
today! Looking forward to what tomorrow has in store (no pun intended 😉)
0
2
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Controlling shipping costs means more than just comparing base rates. Are carrier fees stacking up on you? Companies must look beyond comparing shipping rates & consider the many other variables in the equation. From
@KenRFleming
, president & CSO
@logistyx
0
1
4
@NBA
and
@NHL
teams use playoff runs to drive long-term retail success & differentiate their brand. Special occasions are important to both the short-term & long-term success of brick-and-mortar retailers. From Tom Funk at
@LevyRestaurants
&
@RankAndRally
0
3
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“Authenticity, relationships, and love is what leads us through this journey. Some of these products qualify and define our business, and some come and go. And we learned that they weren’t for us.”
@chipgaines
on building brand
@magnolia
#NRF2019
0
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#Ecommerce
#brands
need to be aware of the current opt-out era, says
@LoyaltyLionHQ
's head of marketing Fiona Stevens. She joined our
#TRTechInsights
podcast to talk
#loyaltyprograms
,
#personalization
,
#dataprivacy
& more.
🎧Listen on all podcast platforms
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81% of consumers say they frequently buy items they've seen shared on social channels
#TRV16
@StacyDeBroff
@InfluenceHQ
0
3
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Thank you to
@GPShopper
and
@rbonifacino
of
@alexandani
for a GREAT
#RMV14
session. If you have any ?'s, please visit the networking lounge!
0
1
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It’s Time to Rip Off the Omnichannel Band-Aid and Rethink Retail
0
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Becoming a true DTC brand means owning the entire customer experience (CX), from discovery to delivery and beyond. Technology is the key to closing gaps in the end-to-end experience and perfecting your DTC model. From
@BrightpearlHQ
CEO Derek O'Carroll
0
2
4
The
#omnichannel
shopping behaviors that accelerated during the
#pandemic
will undoubtedly remain. Convenience is king.
Learn how
#retailers
can optimize their
#digitalmarketing
to best adapt in the new Changing Consumer report with
@SMGCustomerSat
here:
1
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Browse Abandonment Best Practices —
#remarketing
program, variety of merch available on all channels, basic web functionality
#TRWebinar
0
0
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What is the purpose of content? To reach new audience, engage current audience, convert or reactivate?
#TRWebinar
#marketing
0
2
4
Our recent
#TRTalks
podcast looks inside the growth of cannabis brand
@ShopMedMen
. Listen as CMO
@davidhdancer
discusses why he joined MedMen & how the company is disrupting the product category with what people are calling the "Apple Store of Cannabis."
0
1
4
We're back at
#NRF2022
! On stage now:
@Albertsons
CEO Vivek Sankaran shares the
#grocerytrends
he's seeing and lessons
#omnichannel
&
#loyalty
:
"The best customers are the ones shopping store & using the
#digital
options. They spend more with us, they spend much longer with us."
0
2
4
Join TR's Executive Editor Joe Keenan and
@daymonworldwide
CEO
@jimholbrook
tomorrow at 12 pm ET to learn more about its Private Brand Intelligence Report. Don't miss out!
0
1
4
0
0
4
How
#Video
#Marketing
Led to Brand Differentiation and Revenue Growth for The Fresh Diet, Part 1
@gilbertdirect
http://t.co/m0WpSRjyO1
1
3
4
We believe citizen commerce is the future of
#retail
"
@julespieri
, co-founder of
@TheGrommet
#TRV16
#WomenInRetail
0
0
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Measurements are critical when it comes to campaigns. Make sure you have the correct listening tools for your brand
#marketing
#smdayphl
0
3
4
“As a brand, we’re constantly thinking about how we can go deeper, how do we create a more holistic experience for our customers.” From
@NeilBlumenthal
@WarbyParker
#NRF2019
0
0
4
We go live next week for our 3rd Virtual Lounge with
@WIRLeadership
! This month, tune in as leading
#retailers
discuss a variety of mission-critical topics, including
#diversityandinclusion
,
#leadership
,
#innovation
,
#entrepreneurship
, & more. Register:
0
1
4
Brands need to have deep understanding of what motivates their customers if they're going to grow sales, but consumer behavior is still a mystery. Here are 4 factors that actually influence consumer purchase decisions, from
@Manish_Analyst
of
@E2MSolutions
0
1
4
.
@Ugam
will be hosting a Twitter hour at 2 p.m. ET today on pricing & assortment insights gleaned from this holiday season! Don't miss out!
0
4
4
We're
#LIVE
now with Christina Callas of
@TotalWine
, interviewed by Sonia Lapinsky of
@AlixPartnersLLP
! Tune in to our Virtual Exchange for an engaging discussion & ask our speakers your questions in the live chat! Join us live here:
#retail
#retailers
0
0
4
Exceptional
#customerexperience
never goes out of style. To match the demand for seamless
#omnichannel
experiences,
#retailers
must go all-in on unified commerce solutions that optimize the entire buying journey. From Chris Shaw of
@ManhAssocNews
:
0
1
4
The 2021 Top 100
#Omnichannel
Retailers report is here! If 2021 has taught
#retailers
anything, it's the value in an adaptable, successful
#omnichannelstrategy
.
🔎Reveal top performers, key insights
📈 Measure your company against its competition
Download:
0
1
4
“I’m always trying to create a great customer experience, with the least amount of friction.” - Design Within Reach VP of Operations, Lee Newell
@DWR_Tweets
#nrf2019
0
1
4
@McKinsey
recently launched a new
#pop
-up at
@mallofamerica
called Modern Retail Collective that features brands
@elevecosmetics
,
@KendraScott
,
@ThirdLove
&
@typeadeodorant
. Partner Tiffany Burns spoke to us about this new "Store of the Future."
0
0
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Swiss sports brand
@on_running
is rapidly growing globally 👟
In this
#TRTalks
, head of technology innovation Nils Altrogge details how the brand develops products with a focus on
#sustainability
, like its newest shoe made of carbon emissions♻️
Listen:
1
1
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Marketers are rethinking their plans as the
#coronavirus
continues to impact the retail industry. Here are 20 positive steps
#retailmarketers
are taking during this volatility & to prepare for the post-COVID-19 environment, from Mike Farrell of
@getsidecar
0
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