Co-creation of value cannot be understated. Particularly in today's age where the customer's voice is louder than ever thanks to social media, and options to move to other service provider have been magnified by technology.

Today we celebrate Kenya’s independence, resilience, and progress. May we continue building a nation defined by innovation, unity, and possibility. #JamhuriDay2025 #KenyaCelebrates

Slow tickets. Missed SLAs. Endless escalations that’s what low ITSM maturity looks like. A maturity assessment is the first step to fixing it. High maturity = faster resolutions, clearer processes, happier users. Ready to assess your ITSM maturity? Let’s talk. #ITSM #ISO20000

Modern IT teams need more than experience they need structure, agility, and value-focus. That’s what ITIL 4 delivers. We offer accredited ITIL 4 training to help teams move from reactive support to strategic service excellence https://t.co/7fjSZPb8WL #ITIL4 #ITSM #Training

MarsLander isn’t training it’s a live ITSM simulation. Your team makes decisions, manages incidents, and experiences real service impact in real time. This is how IT teams evolve from support… to strategy. #MarsLander #ITSM #ITIL #ServiceExcellence #TeamTraining

ITSM isn’t just ticket resolution it’s aligning IT services to real business outcomes. A mature ITSM approach drives strategic value, operational efficiency, and proactive service delivery not firefighting. Smart IT teams don’t just solve issues…they enable business success.

Is your organization ready for ISO or regulatory compliance? A Gap Assessment shows where you stand today & what’s needed to reach best practices. Identify weaknesses Build an action plan Stay ahead don’t wait for an audit to find the gaps. #GapAssessment #ISO20000 #ITSM

ITIL 4 Foundation is more than an exam it’s a strategic approach to elevating service delivery. Our training equips teams with a clear framework for aligning IT operations with business goals, driving consistency, reliability, and continual improvement in service performance.

Tired of heavy IT operations? ITSM-as-a-Service delivers: ✅Ready-made ITIL processes ⚙️ Faster incident + change handling 📉 No tool costs or infrastructure 📈 Scales as you grow ✔️ Strong governance & audit readiness A lean, modern way to run IT #ITSM #ITIL

Your IT team may be busy but is it effective? ITSM brings structure, accountability, and improvement to how services are delivered. It’s the difference between reacting and leading. #ServiceManagement #ITIL #OperationalExcellence

ITIL isn’t just a certificate it’s a mindset. It helps IT teams clarify why a service exists, how to deliver it well, and how to improve it continuously. If you’re building a career in ITSM, our ITIL 4 Foundation training can help you get started. #ITIL #ITSM #ServiceManagement

DPIAs are risk-spotting playbooks for privacy. Identify, assess, and reduce privacy risks before they occur. Your users (and regulators) will thank you. #DataProtection #Privacy #DPIA #Governance

Slow tickets. Missed SLAs. Endless escalations. That’s what low ITSM maturity looks like. High maturity ITSM means: ✔ Faster resolutions ✔ Transparent processes ✔ Better user experience A Maturity Assessment is the first step. #ITSM #CustomerExperience #ISO20000

Your IT team may be busy but is it effective? ITSM brings structure, accountability, and improvement to how services are delivered. It’s the difference between reacting and leading. #ServiceManagement #ITIL #OperationalExcellence

Digital transformation isn’t just about technology it’s about rethinking how your organization creates value. Mapping and optimizing your processes reveals opportunities for smarter collaboration, automation, and growth. #DigitalTransformation #Automation #ProcessImprovement

Continual Improvement in ITIL isn’t about fixing what’s broken it’s about refining what already works. Strategy, Design, Transition, and Operations all evolve through structured, data-driven review. #ITIL #ContinualImprovement #ITSM #DigitalExcellence

DPIAs are risk-spotting playbooks for privacy. Identify, assess, and reduce privacy risks before they occur. Your users (and regulators) will thank you. #DataProtection #Privacy #DPIA #Governance

Today we celebrate the heroes who shaped our nation and those who continue to make a difference every day in our workplaces, communities, and country. Let’s keep the spirit of courage, resilience, and innovation alive in everything we do. #MashujaaDay #Kenya #CelebratingHeroes

🌍 Happy #WorldStandardsDay! Together with @IECStandards and @ITU, this year’s theme shines a spotlight on #SDG17: Partnerships for the Goals. Because collaboration is the key to building a sustainable future. 👇 More from @ISOSecGen

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“The failure of staff to follow procedures has become a greater cause of outages than in the previous year.” – Uptime Institute 2025 The data says it all training isn’t optional. MarsLander simulations build real-time collaboration across IT, business & operations teams.