We’re supporting people and organizations to grow, one skill at a time. Meet AI Skills Navigator: AI‑led, human‑enhanced learning + credentials for every role (incl. new business‑focused). Read our blog to learn more, incl. renewed skilling partnerships →

AI adoption is accelerating, but risks like agent sprawl and compliance gaps loom large. Explore how leaders are using security as a lever for growth and trust, and what steps you can take now:

If your organization is ready to move from conversation to execution, this guide offers a practical starting point for building an AI skilling strategy that actually works:

And probably the most obvious and overlooked principle: Skills only matter if they are applied. Figure out quickly how these new skills map to real workflows. Otherwise, you won't see impact.

Another hard truth: AI skilling doesn’t scale when it lives inside a single team. You need a coalition of teams: technology, talent, learning and transformation, all pulling in the same direction.

Before accelerating, ask yourself this deceptively simple question: “What problem are we solving with AI skilling?” If leaders can’t answer this consistently, the strategy won’t hold.

A common pattern we see: AI initiatives stall not because of the technology itself, but because there’s no shared purpose or objective behind the skilling.

Everyone is talking about AI. But very few organizations have a clear plan to build the skills required to use it. This thread could be the first step for you to build a strong AI learning plan. 👇

AI readiness drives real results 📈 Commonwealth Bank of Australia used Microsoft Learn for Organizations to upskill teams and unlock Copilot adoption. The outcome? Faster workflows, stronger innovation and a workforce ready for what’s next. See how they did it →

Nine challenges. All skill levels. One chance to get 50% off a certification. Find your path and get started: https://t.co/OGyjxcwFhv

📊 47% of leaders say upskilling their workforce is a top priority. Are you ready to ignite real AI-skilling momentum? Begin by mapping the path to proficiency. Explore the guide:

💡 Copilot as a Mentor > mind reader Try: “Summarize this module for a beginner in cloud security.”

Anyone ask Copilot for a personalized wrapped of their prompts yet? 👀

As we wrap up this week of customer voices, we celebrate every organization building for tomorrow. Icertis is leading the way with unified, future-focused learning. We love our customers—and we love helping them skill their teams for what’s next!

Dream jobs still exist 🌟 On December 17, join us on IG Live for “From Campus to Career with AI”. Karen Ngo and student guest Saisriyaa Patro will share practical tips for resumes, applications, and interview prep. If you’re a student planning your next career move, this session

We love seeing our customers build diverse, future-ready workforces. NAB’s story is a powerful reminder that skilling opens doors for everyone. Celebrating women in AI today and every day!

Now your inbox is safer against phishing & malware. ✨ Learn more about Microsoft Defender for Office 365 here:

For safe attachments: 1. Threat policies → Safe attachments 2. Enable protection 3. Choose “dynamic delivery” so emails arrive fast while files are scanned

For safe links: 1. Go to Microsoft 365 security & compliance center 2. Threat policies → safe links 3. Create/edit policy → Turn ON “apply safe links to URLs”

Think email security is just spam filters? It goes beyond that. Spam filters catch the obvious, but phishing emails and malware are designed to look real and slip through. But if you follow the steps below, you will not fall for it 👇

AI can integrate into so many things, from your playlists to your productivity tools. ⚡ Discover how it works (and how you can use it) with Microsoft Learn’s AI learning hub. 👉 Explore: