Customer Service
@MiWayHelps
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Official MiWay account (Mississauga’s transit system) Monitored Mon-Fri 7am-7pm & Sat 9:30am-5pm | | Terms:
Mississauga, Ontario
Joined May 2012
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Become an Ambassador for your high school and you could win exciting prizes. Apply now
@PeelSchools
@DPCDSBSchools
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66
Starting April 30, MiWay is launching a new limited-stop express service along Derry Road. The new Route 104 – Derry Express will operate during weekday AM and PM rush hours between Meadowvale Town Centre and Westwood Square.
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59
We’re launching new late night trips on four routes, starting April 29! Plan your trip today
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Starting Saturday, March 21st, customers are asked to board and exit using the rear doors of the bus and no fare payment is required until further notice. Customers requiring the ramp may continue to board at the front. For more information, visit:
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When duty calls, they respond. To our unsung heroes in Transit, we say thank you for stepping up every day to help keep our community moving.
Show your support! Comment below and share your appreciation for a
@MiWayHelps
hero.🚍
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Direct service between Mississauga & Toronto, Starting April 11 on Route 26 – Burnhamthorpe.
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Meet Joseph, he’s known for his cheerful attitude. Here’s what one of his passengers had to say: “He says good morning and you can tell he is happy with what he does. I feel like he is the happiest human in the world”
#thankstransit
🚍
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With a Freedom Pass youth ages 12 to 14 can ride MiWay for
free and swim for free in City pools from July 1 to August 31. Apply today at .
4
31
43
There’s an underground tunnel connection between the new Kipling Bus Terminal and the TTC Kipling Station Passenger Pickup and Drop-off area. Watch this video for a sneak peak! The tunnel opens on Jan. 4, 2021.
@TTChelps
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Good morning! Today is Transit Operator and Worker Appreciation Day. Please take a moment to wave or say thank you to our Transit Operators who help keep the
@citymississauga
moving safely every day!
#thankstransit
🚍
5
9
37
MiWay’s last 30-foot bus made its final stop at Lisgar GO Station this morning – after more than 10 years in service.
10
8
36
Meet Ana, she’s one of our wonderful Revenue representatives. She helps customers at our busiest terminal with all their fare needs. She’s known for her patience and kindness. Two things we are always grateful for.
#thankstransit
🚍
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Mississauga parents: get your child a Freedom Pass for free swims in City pools and free rides on
#MiWay
in July and August
0
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Want to earn volunteer hours and win free transit? Become a MiWay Student Ambassador and spread the word about transit for a chance to win!
0
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Construction at the City Centre Transit Terminal starts July 16 to prepare for the
@HurontarioLRT
project. The bus loop will be closed and several stops will be relocated to Rathburn Rd. Visit for details.
5
16
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Meet Sean, for over 12 years he’s been putting a smile on his passengers’ faces and has received many compliments over the years. "He was polite, always smiling, saying hello and then wishing everyone a good day"
#thankstransit
🚍
1
9
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Fun Friday Fact! Junior Santos, a MiWay Transit Operator is a talented jazz percussionist and nominated for his first
@TheJUNOAwards
this Sunday in the category of Jazz Album of the Year – Solo. Congratulations Junior!
#JUNOS50
#JUNOS
1
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We're installing enhanced 🚍 bus shelters with new amenities along some major roads.
These enhanced shelters are:
☑️ larger
☑️ have more seating available
☑️ and include signage that identifies the bus stop location
Learn more:
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Heading to Mississauga Waterfront Festival this weekend? We’ll be at the
#PortCredit
Memorial Park until 7:00pm today, stop by our tent for prizes & learn what’s new at MiWay. ~SF
@the_mwf
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Happy Monday! It's Transit Driver Appreciation Day. Take a moment to thank your driver for the work they do every day.
#tdad
2
9
28
COVID-19 Update: Effective July 2 the following changes to onboard operations begin:
▪️ Fare collection & front door boarding resumes
▪️ All passengers are required to wear a non-medical mask or face covering
▪️ Increased capacity on all buses
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Week # 2 - Move Freely Contest 🦋
Enter for a chance to win a $150 PRESTO card:
✨ Follow us
✨ Like this post
✨ Tell us which one of the four wings design is your favourite!
Enter by: Sept 20. By participating, entrants consent to contest rules:
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We’re stepping up efforts to ensure physical distancing on buses by taping off seats. MiWay will monitor customer volumes & adjust resources where possible. As buses reach capacity, some stops will be missed. We appreciate your patience as we do our part to
#flattenthecurve
.
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Effective March 18, MiWay Transit Operators are permitted to wear personally supplied face masks. This is a personal choice by the individual and does not assume the operator wearing the mask is sick.
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There are over 1000 transit employees who keep our city moving every day. Today, we share a few of their voices. Thank you for making us all
#MississaugaProud
#CanadaTogether
🍁
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Find out if you qualify for the MiWay Affordable Transit Program to save 50% on a MiWay Monthly Pass on PRESTO.
1
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25
Get ready
#Mississauga
! Tomorrow we will be introducing one of our ten new hybrid-electric buses between 11am-3pm
@MCSEvents
. This is one BIG step towards reducing our carbon footprint in our city. Visit for details.🚍🌎
@MiLivingGreen
#ChangeClimateChange
2
11
25
It's Transit Operator and Worker Appreciation Day. 🚍
Today we celebrate all our incredible MiWay team members - thank you for all your hard work and dedication to our customers!
#ThanksTransit
🧡💙
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5
25
It’s Transit Operator and Worker Appreciation Day! Join us in thanking our operators who help keep
#Mississauga
moving safely, day in and day out. A simple wave or thank you is all it takes. 😊
#thankstransit
🚍
2
12
26
Good morning, today we're celebrating Transit Driver Appreciation Day
#tdad
Meet Danny, he’s been putting smiles on riders’ faces as a Transit Operator for 20 years! Take a moment to thank your drivers for their awesome service today using hashtag
#tdadMiWay
1
11
25
Due to extreme weather conditions, all express routes will service all stops along the route until the end of service. Stay safe everyone.
0
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No shuttle bus? No problem! Starting Sept. 2,
@sheridancollege
students can enjoy two frequent routes travelling between the Hazel McCallion & Davis Campuses. Route 61 and 66 depart every 6 minutes during weekday rush hours! Visit for details
#backtoschool
1
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Going
#backtoschool
can be stressful, but your commute doesn't have to be! Starting Sept. 2,
@sheridancollege
students can enjoy Route 61 Mavis or Route 66 McLaughlin travelling between the Hazel McCallion and Davis Campuses! Visit for details!
4
6
25
Meet Sue, she’s one of MiWay’s dedicated Customer Service representatives. She’s helped customers find their way at the City Centre Transit Terminal for over 30 years! Let’s give Sue some love and thank her for her caring heart all these years.
#thankstransit
🚍
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As part of our dedication to providing a safe transit service, MiWay staff will be distributing disposable non-medical masks at terminals, while supplies last. We were at South Common Centre Terminal this morning and will be at Meadowvale Town Centre Terminal this afternoon!
2
5
24
More express service now available on Mississauga Transitway. Travel on the new limited-stop service starting today - Route 100 – Airport Express. Learn more at .
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It's Transit Operator and Worker Appreciation Day! Let’s recognize the people who provide an essential service to
@citymississauga
and thank them for all that they do 🧡
A simple wave or thank you is all it takes to show your appreciation.
#thankstransit
🚍
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To our 1,200 Operators who help make essential trips around the city, whether that’s to work, the doctor or to buy groceries – we say thank you! Join us in showing appreciation. A simple smile or wave is all it takes. 👏🚌
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🎉It’s Transit Operator and Worker Appreciation Day on March 18🎉
Join us in saying thanks to the dedicated individuals who keep
#Mississauga
moving safely, day in and day out. 🚍🧡 Share your appreciation by ‘liking’ this post or leaving a comment below.
#thankstransit
1
5
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Thank you to all our dedicated MiWay team members for keeping
#Mississauga
moving safely every day! 🧡🚍🥳🙌
Whether you're on your commute or just scrolling through, take a moment to say 'thank you'! Let's fill their day with gratitude and appreciation! 💬👏🧡
#thankstransit
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New MiWay hybrid-electric bus facts:
⚡ MiWay is receiving 165 new buses over the next year
⚡ With this addition, about 41% of the MiWay fleet will be hybrid-electric
⚡ These buses will help advance the City’s Climate Change Action Plan
Learn more:
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Join us at a MiWay 5 Info Session to learn about our 2018 service plan or provide your feedback at .
1
5
19
Travelling to or from Milton? Starting Sept. 6, MiWay will connect with
@MiltonTransit
new Route 21 Steeles at Lisgar GO Station.
This route will travel to the Milton GO Station with stops at:
➡️ Toronto Premium Outlets
➡️ Amazon Fulfillment Centre
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🧡 Transit Operator and Worker Appreciation Day 🧡
Join us in thanking our MiWay team who helps keep
#Mississauga
moving safely, day in and day out.
#thankstransit
🚍
Give a shout-out to your favorite MiWay staff in the comments below and make their day an extra special one!
2
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20
If you had more time to read, dream, or catch up on things, what would you do?
Instead of driving, find new time for yourself on MiWay. Pick what you would do on the bus & let us know with
#FoundMiTime
!
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Want to win a $150 PRESTO card?✨
Enter the 🦋Move Freely Contest:
✅Follow us
✅Like this post
✅Comment with the location name of the wing installation (hint: it's a terminal)
Enter by: Sept 13. By participating, entrants consent to contest rules:
20
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What are you all up to this weekend? We’re at the Hershey Centre for
@Carassauga
until 8pm today. Come say hi & you can win some great prizes by playing our bean bag toss game!
#Carassauge2018
~SF
1
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Youth ages 12 to 14 can swim for free in City pools and ride free on
#MiWay
this summer with a Freedom Pass!
1
11
18
As the inclement weather continues, our transit drivers are doing their best to get you to your destination safely. We appreciate your patience as they work through the conditions. Take care and stay safe.
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Thank you to our Transit Enforcement team who work along Peel Regional Police to ensure that essential trips within the local community remain safe for both our passengers and operators! Your work does not go unnoticed. 👏
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5
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Tomorrow is Transit Operator & Worker Appreciation Day!🥳
This day is an opportunity to thank MiWay staff for all they do daily to help keep
#Mississauga
moving safely. We're excited to celebrate them & invite you to join us in thanking them!
#ThanksTransit
🚍🧡
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5
18
City Centre Transit Terminal – Under Construction: April 11 to Fall 2016. Visit for details
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Meet Sandra, she’s known for her friendly personality – one customer put it this way: “she is a super-woman and always [has a] smile on her face … she made my day today”. Another customer wrote in to say “She is very friendly and polite at all times”.
#thankstransit
🚍
2
4
18
🎉It’s Transit Operator and Worker Appreciation Day!🎉
Today, we celebrate all our dedicated MiWay team members – thank you for all your hard work and commitment to our customers!
#thankstransit
👏🚍🙏🙌🧡
1
5
19
Ride MiWay to school! Route 341 travels to St. Joan of Arc & Stephen Lewis every school day.
0
5
18
A new indoor path between the TTC Kipling Passenger Pick-up and Drop-off area and the Kipling Station entrance (Aukland Rd) is set to open tomorrow.
Here is a sneak peek video!
2
5
19
Week 1: MiSpot Contest 🦋
To enter:
✔️Follow us
✔️Like this post
✔️Comment below the four
#Mississauga
locations in the photo (hint: watch the MiSpot video)!
Enter by Feb 22. By participating, entrants consent to contest rules:
17
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Travel only when needed – Please limit travel on MiWay to essential trips only to help
#flattenthecurve
. Transit remains an essential service in
@citymississauga
to get you to the grocery store, to the pharmacy, to work or to the doctor. Let’s all do our part.
#COVID19
4
18
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With a Freedom Pass youth ages 12 to 14 can ride MiWay for
free and swim for free in City pools from July 1 to August 31. Apply today at
2
14
17
Have you entered the
#GetOnMiWay
contest? Don't forget to share to increase your chance of winning!
-> Share this post OR
-> Comment why you ride MiWay
-> Include
#GetOnMiWay
-> Share a photo of “GET ON” posters/shelters for an extra entry!
Rules & regs:
12
19
18
What is this year’s bus wrap design theme? Use
#MiWayBusWrap
in your reply for a chance to WIN! Contest details:
9
7
18
Thank you for your continued support as we navigate through this difficult time. Read a message from our Director:
3
7
17
Tomorrow is Transit Operator and Worker Appreciation Day. Please take a moment to wave or say thank you to our transit operators and workers who help keep the
@citymississauga
moving safely every day.
#thankstransit
🚍
0
8
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Last call! RT this tweet for a chance to win! Contest details:
2
53
18
We're testing two types of digital screens to see which model to install next year in our enhanced bus shelters.
Watch this video (with sound on 🔊) to see how the digital screen works at Mississauga Valley Blvd. and Voltarie Cres.
Learn more:
2
3
17
@PeelSchools
and
@DPCDSBSchools
students, are you ready to go back to school? We’re here to help! Find your route to your high school at
0
11
15
What school do the winners of this years’ bus wrap design contest attend? Answer using
#MiWayBusWrap
for a chance to win! Contest details:
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5
17
Spot the difference! Test your knowledge and tell us the difference between these two buses below. Answer using
#MiWayBusWrap
to win! Contest details:
18
5
16
We're excited to announce that we have completed the installation of our Priority Seating Awareness Program on all of our buses. If you're sitting in these designated seats, you must vacate for a passenger with a disability.
#ShowYouCare
2
8
15
This week is
#NationalAccessibilityWeek
and we're showcasing MiWay's accessible buses at Celebration Square
@MCSEvents
today! Join us until 1pm to learn about our accessible bus features like Priority Seating, Next Stop Announcements, and more:
0
7
17
Happy
#EarthDay
! Like this post if you’ve travelled on one of our new 60 foot hybrid-electric buses that are convertible to full battery power. 🌏
2
5
16
Starting Monday, Jan. 4, 2021, several MiWay routes will be revised to end at the new Kipling Bus Terminal located in Toronto at Subway Cres and Dundas St. These routes will no longer travel to Islington Subway Transit Terminal. Learn more at
6
9
15
Starting Oct. 23, we're moving to an all 🧡 orange bus fleet.
We'll continue to provide the same services, but our blue and orange buses will travel on both local and express routes.
Watch the video and click on the link to learn more:
3
5
17
Here at MiWay, Transit Operator and Worker Appreciation Day is also about appreciating the unsung heroes who help keep transit moving and our vehicles running smoothly. This shout-out goes to the Maintenance team, thank you for your hard work behind the scenes!
#thankstransit
1
3
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Our new Fares booth is now open inside the City Centre Transit Terminal building! The new booth is part of an ongoing interior renovation that is expected to be complete by fall 2021. Learn more at
1
10
16
Celebrating the outstanding services provided by Public Works in our City. This is
#PowerofPublicWorks
-AS
1
5
15
We're expanding our Priority Seating Pilot Program to all buses based on the positive feedback we received. The decals include the dynamic accessible symbol. If you're sitting in these designated seats, you must vacate for a passenger with a disability.
#NationalAccessibilityWeek
1
7
16
Setting up at Tomken Transitway Station for
@PEYAlliance
Amazing Green Race today. Can’t wait to meet all the registered participants.
#Transitway
~SF
1
3
17
This is what innovation and teamwork looks like!🙌
Our talented
@MiWayHelps
team has created an in-house plexiglass barrier that will be installed on all MiWay buses starting this week. This will offer enhanced protection for drivers and allow us to resume front door boarding, enabling us to eventually resume fare collection.
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4
14
MiWay 5 – Shifting to a grid network to provide 10 key benefits. Learn more at
4
8
16
Hey
@sheridancollege
students! Your direct Route 61 and Route 66 can take you from HMC to Davis in no time! Enjoy campus to campus service with only a 6 minute wait time during weekday rush hours. Visit for details.
#SheridanLife
3
4
15
Starting May 9, MiWay Route 29 will service Erin Mills Transitway Station.
2
4
14
Traveling to
@TorontoPearson
? Starting next Monday, you can ride the new Route 100 – Airport Express. Plan your trip today at
0
8
15
MiWay’s new second-generation 60 foot hybrid-electric buses will help reduce greenhouse gas emissions in our city. They are also convertible to full battery power. 🚍🌎
#ClimateChange
@MiLivingGreen
Learn more at
1
4
16
To maximize fresh air flow inside our buses, the ventilation hatches at the front and rear of the bus are open. Buses will be cooler than normal.
Let’s work together by wearing a mask and staying home if you are feeling unwell. We’re all in this together Mississauga.
2
4
16
Are you
@HumberCollege
Spring 2018 Open House today? Come see us to learn all about your commuting options to campus. ~AS
0
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13
Travelling at night and concern for your safety? You may exit the bus at a location other than a MiWay stop. Speak with the Transit Operator one stop ahead of where you want to get off. The operator will let you off close to your requested stop, providing the bus can stop safely.
2
14
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Behind the scenes, our Maintenance & General Service teams keep our fleet of 500 buses running each & every day. Thank you to these teams who clean, fuel & maintain buses to ensure you can get where you need to go. Let’s show them your support!
#ThankYou
👏
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