Mark Conway
@MarkConwayUK
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Managing Director of @OakConsult. Promoter of the #Humber Region and #NorthLincolnshire
Joined October 2009
How to Know Your Best Next Move: 6 Simple Ways https://t.co/QIMYcRpyKg
@SuzanneKanenet
suzannekane.net
To make wise choices, you always want to know your best next move. However, it may be completely different from what you imagine. These tips may help.
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If customers were in your next board meeting — what story would they tell? Boards that lead with lived customer reality make better trade-offs, detect risk earlier, and strengthen confidence. Explore how in our latest @OakConsult post:
Most boards review customer scores — few govern through the customer lens. Our new article explains how to design board agendas that shift from metrics to judgement — and why it matters for trust, growth, and resilience. https://t.co/QlyFoWSWwe
#CX #Leadership #Governance
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The Surprisingly Simple Reason Teams Fail | Tessa West https://t.co/z7WydsXbFU
#TEDTalks
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Are you really aligned — or just comfortable? Executive teams often dodge the questions that matter most. Silence isn’t agreement. Motion isn’t progress. 10 leadership questions teams avoid — and why asking them changes everything:
Calm meetings can be the enemy of real alignment. The toughest leadership gain can come from the questions you avoid. Here are the 10 leadership questions executive teams don’t want to ask — but should: https://t.co/bAPFIuQYME
#Leadership #Strategy #ExecutiveTeams
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Humber shortlisted for two Digital Healthcare Awards https://t.co/KLM2V1m68M
@HumberNHSFT
hullisthis.news
Humber Teaching NHS Foundation Trust have been making huge strides in their digital innovations, in line with the NHS 10 Year Plan’s push for digitisation in healthcare. Now the Trust has been...
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Make UK Executive Director praises Ideal Heating as leading light of British manufacturing https://t.co/RHD8xcWhBc
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10 Hallmarks of an Honorable Person ➤ https://t.co/NsJiRZD01K | by Frank Sonnenberg | @FSonnenberg #Honor #Integrity
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NPS tells you what customers say. But it doesn’t show what they do or how they think along the journey. Until leaders look beyond sentiment to behaviours and moments that matter, they’ll keep misreading customer confidence. A score is not a success strategy.
Customers don’t experience your business as a score. They live it. Through behaviours, decisions, and moments that matter. In our latest blog, we explore a better way to see customer experience using what we call Customer Spectacles https://t.co/5KXDUJXbQ8
#CX #Leadership
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Sewell on the go donates £10,000 to local causes through co-op wholesale https://t.co/eGHVzdSLMA
@Sewell_Group
sewell-group.co.uk
Sewell on the go, has donated £10,000 to charity through Co-op Wholesale’s Making a Difference Locally (MADL) charity.
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Done — the last post of our SUCCESS Framework series: Sustain. Great starts are common. Sustained momentum isn’t. That’s a leadership discipline
Growth isn’t an initiative — it’s a discipline. Our final SUCCESS Framework post, Sustain, explains why momentum fades when rhythm fades — and what leaders must do to keep growth alive. https://t.co/1jDH8cHPwN
#SUCCESSFramework #Leadership #Growth
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The rise of AI, heritage-led regeneration and international connections – Hull culture conference back for third year
news.hull.gov.uk
Hull’s annual cultural conference Cultural Tides is returning to Hull Truck, with free tickets now available to book for th
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#Humber industry urges Government to 're-energise' region with key £500m decision https://t.co/3P67Z81cNo
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