@ViCustomerCare a vi employee fraudulently issued a number to someone using my 82 yr old father's KYC papers. Now VI is after them to pay the bill for the fraud committed by one of their own. And to top it off they shutdown my parents phones which are on family plan. Shame!! 1/n
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After talking to the customer care yesterday, I was told that the service would resume in 24 hrs. This morning, I was told it will resume in 30-60 minutes. Since it's still down, they say that send an email and we will look into it. What nonsense. Of course when I asked for the
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Senior person to talk to, they're busy on another call. When I asked to create a complaint, the agent says it's not possible :). As if the bad network issues are not enough, VI had now resorted to customer harassment. Classic 'how to lose customers and shut the business'.
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@TRAI Please note the fraud committed by VI employees and subsequent harassment of vulnerable customers of old age. @rmstakkar @AdityaBirlaGrp this is why VI is losing customers. Cc: @ViCustomerCare
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@AshwiniVaishnaw Dear sir, please help end this harrasment from VI. They have disabled my parents' phones since one week for the fraud committed by one of their own. Of course, the collection calls are still coming. This is serious harrasment. Thanks. CC: @ViCustomerCare @TRAI
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia, what had begun in 2021, finally got taken care of by Vi by disconnecting the number. However, they promptly charged us for the services not used for the last few years. Their store agent & the manager promised a refund but none forthcoming yet. Appreciate your help.
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia Guys, this doesn't seem diligent work as your messages - that you send every day - seem to indicate. Do you realise how ridiculous you sound. If something so small takes over 2 months, then either your people are not diligent, or you have morons working on it. Either way, SAD.
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia Guys, you are totally shamless, incompetent, or probably both. If something so small is taking you 3 months, then it's no surprise that you are going bankrupt. Please refrain from sending me DM about you diligent work. Just prove.
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia I have requested you to not contact me via DM as your responses don't mean anything as long as it's same response without any basis. If your guys are working diligently then why haven't they contacted me. Stop your BS.
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia Got a call from VI, which I promptly answered, but your agent disconnected as soon as I said hello. Very disappointing for them that I answered and they didn't have anything to tell me about solving my problem. Now you can't say that we tried contacting but you didn't answer.
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@AshwiniVaishnaw @ViCustomerCare @TRAI @JM_Scindia Please don't waste your effort in sending me DMs. You have sent me 41 of them regarding this issue, indicating your diligence and appreciating my patience. Please advise if you intend to do half century or go for a full one. Ridiculous company.
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