Malcolm!
@MalcolmApp
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Customer self service made easy #nocode Join our newsletter: https://t.co/8BeIZw8Bif For help email: [email protected] New features: https://t.co/uUjquB6lc2
London, England
Joined June 2019
🚀 New integration alert! You can now send data from your Malcolm! Workflows into Zoho CRM or Zoho Desk. Capture leads, create tickets & more! 🙌 Find out more 👉 #Zoho #CRM #Malcolm #Automation
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The death of customer service: why has it become so, so bad? - #customerservice.
theguardian.com
More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively
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The future of customer service lies in the successful integration of self service and automation alongside access to quality human resources when they are needed. Read more 👉 #Automation #Service.
malcolm.app
Explore how self service & automation are key to shaping the way businesses interact with customers - plus what to consider when rolling out self service
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From chatbots and virtual assistants to automated email responses, the real-time processing of customer requests, personalised recommendations and so on automation is revolutionising the way businesses engage with their customers. Read more 👉
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Suddenly, in a few clicks, you've built a system that will take a customer's order and also handle all the internal tasks that are necessary to fulfil that order. Read more 👉 #Workflows #HowTos
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How to. use rules and conditional logic in Workflows to automate your business processes: #Workflows #HowTos.
malcolm.app
Take your customer servicing to the next level with the rules & conditional logic functionality of Malcolm! software. Create tailored user journeys easily.
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We just added some more Workflow templates you can use or adapt - check them out in MyMalcolm!. Read more 👉 #ChangeLog #Features #Workflows
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We've just added some more additional meta controls giving you a greater degree of configurability around the meta data of individual FAQs and Workflows. Read more 👉 #ChangeLog #Features #Meta.
malcolm.app
We've added additional meta controls that allow you to have more control over an individual FAQ or Workflow. You can also apply an individual social card.
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One of the most significant challenges in the expansion of self-service technologies is maintaining the delicate balance between automation and the human touch. Read more 👉 #Thoughts #SelfService
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A nifty little feature this one, you can now change the order in which FAQs are presented when your users/customers browse Categories, Tags or Authors. Read more 👉 #ChangeLog #FeatureRequest
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If you work in theatre or entertainment you'll be familiar with show reports. Read more 👉 #Theatre #Theater #Events #EventManagement #HowTos
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Providing excellent customer service builds loyalty and trust, which leads to repeat customers, referrals, and potentially long-term relationships. Read more 👉 #Customers #Thoughts
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Investing in customer self-service software can yield numerous benefits for businesses. Read more 👉 #Thoughts #SelfService #247CustomerService #Customers
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You can do cool things like put details of each show report into a Google Sheet. Read the full article: How to. create show reports with Malcolm!.▸ #Theatre #Theater #Events #EventManagement #HowTos
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