David Mainville
@Mainville
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CEO and co-founder of Navvia. Passionate about ITSM and Business Process Management Enjoy running, hiking, cycling, canoeing & camping.
Toronto Ontario
Joined February 2009
Cyber risks are no longer just an IT problem—they're a business resilience issue. Join us for a free 90-minute executive training: Introduction to the NIST Cybersecurity Framework (CSF) 2.0. June 12 | 11:00 ET. Register:
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At Navvia, I oversee our IT Security Management program. Given the complexity of a comprehensive security program, I documented key aspects to share in the guide for implementing IT Security Management. Check out the guide for actionable insights!
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🔒💻 Cybersecurity 101: People as Your First Line of Defense. Cybersecurity goes beyond tech—human behavior is crucial for protection. Learn how individuals can strengthen or weaken digital security efforts in our latest post!. Read the full post here
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Cyber threats are evolving rapidly. Don't fall for the "Illusion of Security." Protect your business with effective processes and trained teams. Watch this video to learn more. ⬇��
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⚠️ Organizations are facing an ever-evolving threat landscape. One of the best ways to address this is to implement an ITSM Risk Management process. This blog post covers the basics you need to build a Risk Management process of your own.
navvia.com
Learn how to build a robust ITSM Risk Management process to safeguard your organization from potential risks and enhance IT service delivery.
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Inspired by @mattberan post, I'm writing three blog posts on security and risk management. The first, "The Illusion of Security," explores how expensive tools alone don't guarantee safety. Proper processes are crucial. Enjoy!.
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Shield your business from cyber threats. Create a strong IT security process with these steps:. 🔹Team up with stakeholders. 🔹Plan & define your goals. 🔹Implement key security areas. Learn more:
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🔒 Don't just protect your tech - protect your processes too. Learn how to strengthen your cybersecurity with industry best practices:. -Focus on ITSM processes. -Adopt industry standards like NIST, ISO 27001, PCI DSS. -Conduct regular assessments.
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Process failures often cause security breaches. Nearly every ITSM process can boost your cybersecurity. Is vulnerability scanning in your release process? Is SIEM part of monitoring? Strengthen your #cybersecurity! Read now
navvia.com
Processes are the backbone of it security, learn how IT security assessments help identify critical people, process and technology gaps.
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Curious about how BPM drives digital transformation? Stay ahead of the game by leveraging Business Process Management to capitalize on emerging opportunities. Find out more here:
navvia.com
What is the connection between bpm and digital transformation? This post looks at some of these relationships.
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Why do so many digital transformation initiatives fail? The answer often lies in neglecting one or more critical aspects of the Golden Triangle: People, Process, and Technology. Check out our latest short (9-minute) video on the topic ⬇️
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Is AI the secret weapon for your Business Process Management program? . BPM is undergoing a transformation fueled by AI. From uncovering hidden inefficiencies to automating tedious tasks, AI promises to streamline your workflows and unlock new levels of efficiency.
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Connect value, not just convince! Align ITSM with stakeholder priorities:.🔸Executives: Risk mitigation & better service delivery. 🔸End Users: User-friendly processes for easier work. Know your audience, tailor the "WIIFM" for ITSM adoption!.
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While technology is a key component, digital transformation is truly about the harmonious interplay of people, processes, and technology. Watch the video to gain further insights ⬇️
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Clear Processes = Happy Teams!. Goals & Handoffs: Fewer errors, smoother work!.Documented Steps: Everyone's on the same page!.Right Resources: Continuous growth & innovation!. I've got a helpful article packed with tips on streamlining workflows!
navvia.com
Managing Business Processes requires a system comprised of ownership, accountability, implementation, execution, and oversight to achieve desired outcomes.
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Want smoother process changes and better results? My video dives into OCM, the secret weapon for driving positive change. ➡️
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Want to learn the secret to more profitable process consulting? Check out my video for actionable strategies on how to boost productivity and profitability in business process consulting. Click the link for all the details:
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Discover the key distinctions between incidents and service requests in our latest video. Knowing the differences helps with issue prioritization and ensures smooth operations.
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A successful ITSM implementation goes beyond the tool. Make sure to assess and streamline your processes and engage the entire team. Check out my new video for insights on the 3 key components of a successful ITSM implementation. ⬇️
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Struggling with inefficiencies and communication gaps? Join Navvia's FREE workshop to streamline operations, boost productivity, achieve better results! Learn process mapping, visualizing workflows, identifying bottlenecks, and more. Register now:
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