Dynamics 365
@MSFTDynamics365
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Follow #MSDyn365 for news and updates from the official account for Microsoft Dynamics 365—giving organizations the agility to delight every customer every day.
Joined March 2012
Empower your team with Copilot and personalized agents at the Business Applications Launch Event. Register now: #MSBizAppsLaunchEvent #MSDyn365 #PowerPlatform
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Modern supply chains operate under relentless change. Stay ahead of rush charges with the Supplier Communications Agent. Learn more:
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Tired of spending hours reconciling ledger entries? With the Account Reconciliation Agent, get timely, compliant financial statements with fewer manual fixes:
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Processing two million product SKUs and over 300,000 monthly orders? It's no problem with integrated order management in Dynamics 365. Learn more:
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Discover how to get customer insights to deliver personalized experiences and grow revenue. Learn More.
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With CCaaS APIs in Dynamics 365 Contact Center, you can now build intelligent, availability-aware callback workflows that respect both customer preferences and operational constraints. Learn more:
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Join our webinar to explore how AI is transforming contact centers. Hear from @forrester Consulting on CCaaS trends and strategies—and discover real-world AI use cases from Microsoft.
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With Dynamics 365, you get an AI-enabled ERP system that endows your business with the agility and resilience needed for long-term success. Get started:
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From cloud computing to social media, each wave of technology has transformed sales—and now AI and agents are set to do the same. Explore lessons from past disruptions to unlock AI's potential:
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The era of AI-first CRM is here. Explore why top companies are upgrading from legacy systems to Dynamics 365 with built-in Microsoft 365 Copilot and agent capabilities to drive business outcomes:
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📞 Customer service is being reimagined with the help of AI. Engage customers with personalized and connected experiences across voice, chat, e-mail, SMS, and social media. Learn more:
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Generative AI and Microsoft 365 Copilot are turning finance into a strategic growth engine. Ready to lead the shift? Download the e-book to get started:
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Unify your data, gain real-time insights, and let AI recommend or execute business actions. Discover how Dynamics 365 can revolutionize your operations today:
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Empower your business to give customers what they need before they ask with proactive engagement in Dynamics 365 Contact Center, now in public preview.
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📣 Announcing AI-powered proactive engagement and conversational journeys with Dynamics 365—now in preview. Learn how to use AI agents to deliver highly personalized customer experiences at scale:
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Real-time analytics for record routing helps supervisors monitor and manage contact center performance as it happens in Dynamics 365 Customer Service. Learn more!
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The era of AI-first CRM is here. Explore why top companies are upgrading from legacy systems to Dynamics 365 with built-in Microsoft 365 Copilot and agent capabilities to drive business outcomes:
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📞 Shift-based routing in Dynamics 365 Contact Center introduces a powerful enhancement to unified routing by assigning customer interactions based on service representatives’ scheduled shifts.
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Generative AI transforms contact centers when paired with effective knowledge management. Learn more in this @HarvardBiz report commissioned by Microsoft:
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🔃Turn insights into lead progressions with Copilot and LinkedIn Sales Navigator integration in Dynamics365 Sales. Learn more:
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Generative AI is transforming sales—from automating prospecting tasks to enhancing client interactions. Learn how leaders can drive growth by shifting from legacy systems to AI-powered solutions:
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