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ICYMI: Angela DuBose, #MLGW's Customer Advocacy Officer, and Julia Duran, Customer Advocacy Researcher, were on Radio Ambiente this morning to share information en espanol on Pre-Pay, the Energy Doctor, and the process to reach out to us by phone, e-mail, or chat.

Memphis College Prep Elementary School serves 239 students in Whitehaven. On Wednesday, December 3, #MLGW volunteers helped Sole4Souls distribute 500 pairs of shoes to the students. We sent 28 volunteers to the school at 7:30 a.m. to make sure each child could find the right size

Be prepared for cold and possibly ice. An emergency kit with an extra charger, batteries and a hand-crank or battery-powered radio can be helpful. Call 528-4465 to report emergencies like downed power lines or gas leaks. Use your #MLGW My Account or call 544-6500 to report

#MLGW uses drone pilots to inspect overhead electric equipment. It is a more efficient way to assess our infrastructure so we can get in and make repairs/replace equipment. Working like this has helped us cut the number of outages in the Orange Mound area by around 50%! Drone

The next #MLGW Board of Commissioners meeting will be held on December 17, 2025.

Please note: There will be a final 4% electric rate increase in January 2026, which is part of a 12% increase approved in late 2023 to take effect over three years. The average impact per customer is $5/month. This final 4% increase will be the last in the series, with the 2024

#MLGW will implement a 4% rate increase in January 2026, marking the final installment of the 12% multi-year rate adjustment approved by the Memphis City Council in 2023. This phased plan was designed to support essential infrastructure and reliability upgrades while spreading

Transparency builds trust. Our new Just FOIA system makes it easier than ever for customers to request and access public records. It’s one more way #MLGW is streamlining service and strengthening our connection with the community. If you would like to submit a request, the online

For a gift that keeps saving you money, consider energy efficient upgrades! With our partnership with @TVAEnergyRight, you are eligible for over $3,000 dollars in stackable rebates. Earn rebates on things as simple as an HVAC tune up or as advanced as duct sealing. Whatever you

The Board of Commissioners meeting has been adjourned.

#MLGW President McGowen let the Board know MLGW closed on and acquired the property at 7135 Goodlett Farms Parkway to house our future utility control room. There was an authorized a purchase amount of up to $31.5M. President McGowen is pleased to report that we negotiated a

#MLGW President McGowen notes that the annual PILOT resolution will be considered at the next Council meeting. We will need same day minutes at Council and then it will come to the Board. This is a partnership between us and the City Council.

#MLGW President McGowen updated the board on the water main break on Second Street. We are continuing to work in the area but we will have it patched up for the St. Jude marathon on Saturday.

#MLGW President McGowen noted that the federal government did release the LIHEAP funding which is great news for our customers.

#MLGW President McGowen praised the customer service team and reiterated that we are working with out customers affected by the government shut down.

#MLGW President McGowen is discussing the look of our bill and mentions the 20+ third party charges that we collect on behalf of other entities. We are working to make the bills clearer and more easily understood.

(cont'd) #MLGW's Chief Customer Officer Timothy Davis is discussing our billing process improvements.

(cont'd) #MLGW's Chief Customer Officer Timothy Davis is discussing our billing process improvements.

(cont'd) #MLGW's Chief Customer Officer Timothy Davis is discussing our billing process improvements.

#MLGW's Chief Customer Officer Timothy Davis is discussing our billing process improvements.